Here’s a list of 100 technical troubleshooting steps that SayPro can follow to resolve various issues related to the website’s performance, functionality, security, and uptime. These steps are broken down into categories based on the common types of issues that may arise.

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General Website Performance Issues

1. Clear Browser Cache – Clear your browser’s cache to ensure outdated resources aren’t being loaded.
2. Test on Different Browsers – Check if the issue occurs across different browsers (Chrome, Firefox, Safari, etc.).
3. Check Internet Connection – Verify if the issue is related to network connectivity.
4. Disable Browser Extensions – Disable any extensions to ensure they aren’t causing conflicts.
5. Test Website on Multiple Devices – Check if the issue is device-specific (desktop vs. mobile).
6. Ping Website Server – Test if the server is reachable via a ping command.
7. Use Browser’s Developer Tools – Open developer tools (F12) to check for console errors or network issues.
8. Test Website Speed – Use tools like Google PageSpeed Insights or GTmetrix to measure load times.
9. Check for Broken Links – Ensure all links on the website are working correctly.
10. Check for Redirect Loops – Test the website for any redirect loops that may be causing loading failures.

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Website Loading Issues

11. Check Server Status – Verify if the web server is up and running.
12. Examine Server Logs – Review error logs on the web server for clues.
13. Test Server Resource Usage – Check CPU, RAM, and disk usage on the server to ensure it’s not overloaded.
14. Evaluate Page Load Time – Test the page’s load time and identify bottlenecks.
15. Disable CDN/Cache – Temporarily disable the Content Delivery Network (CDN) and caching to diagnose issues.
16. Test with a Static Page – Load a basic static page to verify if the issue is with dynamic content or the entire server.
17. Optimize Images – Ensure images are optimized to reduce loading time.
18. Reduce HTTP Requests – Minimize the number of HTTP requests (e.g., by combining files).
19. Use Lazy Loading – Implement lazy loading for images and videos to improve load times.
20. Minimize JavaScript – Minimize and combine JavaScript files to speed up the page load.

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Server/Hosting Issues

21. Restart Server – Restart the web server to resolve potential temporary issues.
22. Check Server Resources – Monitor the server’s CPU, RAM, and disk space for performance issues.
23. Verify Server Configuration – Check for incorrect server configurations in files like .htaccess or nginx.conf.
24. Ensure Correct File Permissions – Check and fix file permissions to ensure proper access and security.
25. Monitor for DDoS Attacks – Use firewall tools to detect and block DDoS traffic.
26. Test Server Load – Check if the server is handling an excessive number of requests.
27. Verify DNS Configuration – Ensure that the domain name points to the correct IP address.
28. Check SSL Certificate – Verify that the SSL certificate is properly installed and hasn’t expired.
29. Check for Server Timeout – Ensure that the server timeout settings are properly configured to avoid slow response times.
30. Check Database Connection – Test if the web server can connect to the database server.

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Database Issues

31. Optimize Database Queries – Review database queries for optimization and efficiency.
32. Check Database Indexing – Ensure that database tables are properly indexed for faster query retrieval.
33. Clear Database Cache – Clear any cached database queries that may be causing outdated results.
34. Check Database Connections – Ensure there are no issues with too many open database connections.
35. Perform Database Backup – Make sure regular database backups are functioning properly.
36. Repair Corrupted Tables – Use tools to repair any corrupted database tables.
37. Check for Database Deadlocks – Review and resolve any database deadlocks.
38. Test Database Performance – Measure database response times for slow queries.
39. Monitor Database Health – Use database health monitoring tools to track performance.
40. Check for Full Database – Ensure the database does not run out of space for new data.

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Content and Media Issues

41. Check for Missing Images – Verify that all images are loading properly and aren’t missing.
42. Validate HTML Structure – Use an HTML validator to ensure the structure is correct.
43. Verify Media Embedding – Test embedded videos, audio, and third-party media for functionality.
44. Check for Broken Media Links – Ensure all media files are properly linked and accessible.
45. Ensure File Formats Are Supported – Verify that all media files are in the correct format (e.g., JPG, MP4).
46. Test Fonts and Typography – Ensure that fonts are correctly displayed and loaded.
47. Verify Content Delivery – Test content delivery to ensure accurate and timely publishing.
48. Check Content for Typos or Errors – Review website content for any typographical mistakes or inconsistencies.
49. Test Content in Different Languages – If multilingual, test the website in each language to verify translations.
50. Review File Sizes – Ensure large media files are compressed and optimized for faster loading.

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Frontend/UI Issues

51. Test Mobile Responsiveness – Ensure that the website layout adapts well to mobile devices.
52. Check for Broken Layouts – Use browser dev tools to identify issues with CSS or layout rendering.
53. Test JavaScript Interactivity – Check if interactive features (forms, buttons, sliders) are working as expected.
54. Ensure Forms Are Working – Test form submissions for proper validation and data collection.
55. Examine UI/UX Design – Evaluate user experience for clarity, accessibility, and ease of navigation.
56. Fix CSS Issues – Ensure CSS is correctly rendering, particularly on various screen sizes.
57. Fix Cross-Browser Compatibility – Verify that the website functions properly across different browsers.
58. Test Custom Scripts – Ensure custom JavaScript or third-party scripts are working as intended.
59. Verify Error Messages – Ensure that error messages and popups are clear and non-intrusive.
60. Check for Accessibility Issues – Test the website for accessibility (WCAG compliance, screen reader compatibility).

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Security and Privacy Issues

61. Run a Security Scan – Use tools to scan for potential vulnerabilities (e.g., malware or outdated software).
62. Check for SSL Errors – Verify that the website is loading securely with HTTPS and not displaying SSL errors.
63. Verify Login Security – Ensure that login systems are secure (e.g., multi-factor authentication).
64. Check for XSS or CSRF Vulnerabilities – Scan for potential Cross-Site Scripting (XSS) or Cross-Site Request Forgery (CSRF) vulnerabilities.
65. Check for Open Ports – Scan for open ports on the server that could lead to potential security risks.
66. Review User Access Permissions – Ensure that user roles and permissions are correctly configured to avoid unauthorized access.
67. Test Password Recovery – Ensure the password reset functionality works and is secure.
68. Audit Authentication Mechanisms – Ensure that the authentication system follows best practices.
69. Check for SQL Injection Vulnerabilities – Use tools to check for SQL injection risks in the website’s form inputs.
70. Review Data Encryption – Ensure that sensitive user data (e.g., passwords) is encrypted both in transit and at rest.

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Traffic and Network Issues

71. Test Website on Different Networks – Ensure the website loads on different networks (e.g., mobile, Wi-Fi).
72. Verify CDN Performance – Check if the CDN is properly distributing content and not causing issues.
73. Monitor Traffic Spikes – Monitor traffic spikes and use load balancing to ensure stability.
74. Check for IP Blocks – Ensure that legitimate users aren’t being blocked by firewalls or security plugins.
75. Test Website Responsiveness in Different Regions – Use a VPN to test site speed and availability from different locations.
76. Monitor Website Traffic – Use tools like Google Analytics or Matomo to analyze website traffic patterns.
77. Examine Error Logs – Review server and application logs to identify common error patterns.
78. Ensure Firewall is Properly Configured – Make sure the firewall is blocking malicious traffic without affecting legitimate requests.
79. Check for Geo-Blocking Issues – Verify that users in specific locations are not being blocked without reason.
80. Test DNS Resolution Speed – Check if DNS resolution is fast and accurate.

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Backup and Recovery Issues

81. Verify Backup Schedule – Ensure that regular backups are performed automatically.
82. Test Backup Restoration – Verify that backups can be restored without errors.
83. Check Backup Storage – Ensure backups are being stored securely and efficiently.
84. Perform Disaster Recovery Drills – Conduct drills to verify that the team can recover from a website failure.
85. Test Failover Systems – Check if failover systems (e.g., for servers or databases) work as expected.
86. Ensure Redundant Backups – Implement redundant backups (cloud + on-site) to avoid data loss.
87. Verify Backup Integrity – Regularly check that backups are complete and free of corruption.
88. Check for Backup Frequency – Ensure backups are taken often enough to avoid data loss.
89. Test for Site Rollback – Check that rolling back the website to a previous state works without issues.
90. Review Backup Retention Policy – Ensure backups are kept for an appropriate amount of time.

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System and Software Updates

91. Check for CMS Updates – Ensure the content management system (e.g., WordPress, Drupal) is up-to-date.
92. Update Plugins and Themes – Ensure all plugins and themes are regularly updated to avoid compatibility or security issues.
93. Test Software Compatibility – Check that all third-party software or tools integrate seamlessly with the website.
94. Review System Requirements – Verify that the system meets the recommended requirements for optimal performance.
95. Ensure API Compatibility – Ensure that third-party APIs used by the site are functional and up-to-date.
96. Update Server Software – Make sure server software (e.g., Apache, Nginx) is updated for performance and security.
97. Check for Deprecated Features – Identify and replace any deprecated or outdated code and features.
98. Monitor for Security Vulnerabilities – Regularly review software for known vulnerabilities and patch them.
99. Review System Configuration – Ensure that the configuration files are set according to best practices for performance and security.
100. Test for Plugin Conflicts – Verify that all plugins are compatible with each other and the website’s current version.

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By following these 100 technical troubleshooting steps, SayPro can address a wide range of potential website issues, improving the site’s performance, security, and overall user experience.