SayPro Feedback Survey

Date: [Insert Date]
Prepared by: SayPro
Purpose: To gather feedback regarding your experience with SayPro’s services and identify opportunities for improvement.

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Section 1: Overall Satisfaction

1. How satisfied are you with the overall services provided by SayPro?
   • Very Satisfied
   • Satisfied
   • Neutral
   • Dissatisfied
   • Very Dissatisfied
2. How likely are you to recommend SayPro’s services to a friend or colleague?
   • Very Likely
   • Likely
   • Neutral
   • Unlikely
   • Very Unlikely
3. What aspects of SayPro’s services are you most satisfied with? (Select all that apply)
   • Customer Support
   • Product Quality
   • Timeliness of Delivery
   • Communication
   • Professionalism of the Team
   • Ease of Use
   • Other (please specify): __________

Section 2: Service Quality and Performance

4. How satisfied are you with the quality of the product or service you received from SayPro?
   • Very Satisfied
   • Satisfied
   • Neutral
   • Dissatisfied
   • Very Dissatisfied
5. Were your expectations for the product or service met?
   • Exceeded Expectations
   • Met Expectations
   • Below Expectations
6. Did you receive your product/service on time?
   • Yes, it was delivered on time.
   • No, there was a delay (please specify): ___________
7. How would you rate the ease of using SayPro’s platform/service?
   • Very Easy
   • Easy
   • Neutral
   • Difficult
   • Very Difficult

Section 3: Communication and Support

8. How satisfied are you with the communication you received from SayPro throughout the service delivery process?
   • Very Satisfied
   • Satisfied
   • Neutral
   • Dissatisfied
   • Very Dissatisfied
9. How responsive was SayPro’s customer support when you reached out for assistance?
   • Very Responsive
   • Responsive
   • Neutral
   • Unresponsive
   • Very Unresponsive
10. Did you feel you received sufficient updates and information during your engagement with SayPro?
    • Yes
    • No
    • If No, please provide more details: ___________

Section 4: Suggestions for Improvement

11. What areas of service could SayPro improve upon? (Select all that apply)
    • Customer Support
    • Product/Service Quality
    • Timeliness of Delivery
    • Communication and Updates
    • Pricing
    • Platform/Service Usability
    • Other (please specify): __________
12. Do you have any specific suggestions on how SayPro can improve the service experience?
    • [Open text field]
13. What additional features or services would you like to see offered by SayPro?
    • [Open text field]

Section 5: Overall Experience

14. How would you rate your overall experience with SayPro?
    • Excellent
    • Good
    • Neutral
    • Poor
    • Very Poor
15. Do you feel that SayPro adds value to your business or personal goals?
    • Yes
    • No
    • If No, please elaborate: ___________
16. Any other comments or feedback you would like to share with us?
    • [Open text field]

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Section 6: Demographic Information (Optional)

These questions are optional but help us better understand your feedback.

17. What is your role?
    • Client
    • Partner
    • Employee
    • Other (please specify): __________
18. How long have you been working with SayPro?
    • Less than 6 months
    • 6 months to 1 year
    • 1-2 years
    • More than 2 years
19. What type of service or product do you primarily use from SayPro?
    • [Open text field]

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Thank You for Your Feedback!

Your responses are invaluable in helping SayPro continue to improve and serve you better. If you have any further questions or concerns, please don’t hesitate to reach out to our team.