Policy Code: SayProP558
Approved By: Neftaly Malatjie, Chief Executive Officer
Last Review Date: 03 February 2025
Next Review Date: 03 July 2025
1. Purpose
The SayPro Human Capital Learner Support Policy aims to outline the approach SayPro takes to provide comprehensive support for learners throughout their educational journey. It is designed to help learners thrive academically, socially, and personally by offering them necessary resources, mentorship, and guidance.
2. Objectives
- To ensure that learners receive adequate academic, emotional, and social support during their time at SayPro.
- To provide access to resources and services that enhance learning outcomes.
- To create a supportive environment where learners feel encouraged, valued, and motivated.
- To ensure that all learners are provided with equal opportunities for academic success and personal development.
3. Scope
This policy applies to:
- All learners enrolled in SayPro training and development programs.
- SayPro staff and faculty responsible for providing support services.
- Any individuals or external partners involved in the delivery of learner support services.
4. Learner Support Services
SayPro provides a variety of support services to ensure that learners can succeed in their educational pursuits:
4.1 Academic Support
- Tutoring: Learners can access tutoring for specific subjects or areas they may need help with.
- Study Groups: Collaborative learning groups can be formed to enhance peer-to-peer learning.
- Learning Materials: Access to textbooks, online resources, and course materials to assist learners in their studies.
4.2 Personal Support
- Counseling Services: Available to assist learners with personal, emotional, and psychological challenges.
- Stress Management: Workshops on managing academic pressures and maintaining a balanced lifestyle.
- Peer Mentorship: Support through peer mentoring programs that connect new learners with experienced ones.
4.3 Accessibility Support
- Specialized Accommodations: For learners with disabilities, SayPro provides adapted learning materials and assistive technologies.
- Inclusive Learning: Adaptations to ensure all learners have an equal opportunity to succeed, including extended deadlines or additional resources if needed.
4.4 Career Support
- Career Counseling: Guidance on career planning, job readiness, and professional development.
- Internships & Networking: Access to opportunities for real-world work experiences and industry connections.
- Job Placement Services: Support in finding employment after program completion, including resume building, interview preparation, and job search assistance.
5. Roles and Responsibilities
5.1 SayPro Human Capital Team
- Ensure the availability and effectiveness of support services for learners.
- Monitor learner feedback on support services and use it to make continuous improvements.
- Provide training for staff and volunteers to offer the best possible support to learners.
5.2 Learning Support Coordinators
- Coordinate and manage academic and personal support services.
- Ensure that resources are accessible and cater to the needs of learners.
- Provide one-on-one guidance to learners, offering personalized advice and assistance.
5.3 Learners
- Actively participate in available support services.
- Communicate any challenges they may be facing to the relevant staff members.
- Be proactive in seeking assistance whenever necessary.
6. Learner Feedback and Continuous Improvement
- SayPro believes that learner feedback is crucial for improving the learner support system.
- Surveys and evaluations will be conducted regularly to assess the effectiveness of the support services.
- Feedback will be used to make data-driven improvements to the support provided to learners.
7. Confidentiality and Privacy
- All information shared by learners seeking support will be handled with the utmost confidentiality.
- Personal data will only be shared with relevant individuals or services, as required, and with the learner’s explicit consent.
8. Compliance and Review
- This policy will be reviewed annually to ensure its relevance and effectiveness.
- Any changes in legislation or institutional needs will be considered during the review process.
- Compliance with this policy is mandatory for all SayPro staff involved in learner support services.
9. FAQs
Q1: How can I access learner support services?
A: Learners can contact their Learning Support Coordinator or visit the Support Services office to learn about available resources.
Q2: Are support services available to all learners?
A: Yes, all learners have access to the support services outlined in this policy.
Q3: Is counseling confidential?
A: Yes, all counseling services are confidential. Any information shared will not be disclosed without your consent unless required by law.
Q4: Can I access tutoring for subjects outside of my primary program?
A: Yes, tutoring services are available for a wide range of subjects, even if they are not part of your current program.
Q5: How do I request accommodations for accessibility needs?
A: Please reach out to the Human Capital team or the Learning Support Coordinator to discuss any accommodations you require.
Approved By:
Neftaly Malatjie
Chief Executive Officer
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