SayPro Training Material Evaluation Form

Date of Evaluation: February 24, 2025
Evaluator Name:
Material Title: Effective Customer Service Practices
Material Type: Video

---

SayPro Effectiveness of Training Material

• How well does the material address the intended learning objectives?
  (Rate from 1 to 5, with 1 being “Not at all effective” and 5 being “Very effective.”)
  [ ] 1 [ ] 2 [ ] 3 [✔] 4 [ ] 5
• Does the material improve understanding of the subject matter?
  [✔] Yes
  [ ] No
  [ ] Somewhat
  Additional comments: The video provides clear, actionable insights into customer service, offering practical examples that reinforce key concepts.
• Are there any gaps or areas where additional content is needed?
  [ ] Yes
  [✔] No
  If yes, please explain: N/A

---

SayPro Relevance of Training Material

• Is the material aligned with current industry trends and best practices?
  [✔] Yes
  [ ] No
  [ ] Somewhat
  Additional comments: The material aligns well with the latest customer service strategies and emphasizes modern communication techniques, such as using digital channels effectively.
• Does the material cater to the target audience’s knowledge level and needs?
  [✔] Yes
  [ ] No
  [ ] Somewhat
  Additional comments: The material is suited to both new and experienced customer service representatives, with information that scales to various levels of expertise.
• Is the content up-to-date with the latest regulations or standards?
  [✔] Yes
  [ ] No
  [ ] Somewhat
  Additional comments: The video covers the latest industry standards, including the importance of GDPR compliance in customer data handling.

---

SayPro Quality of Training Material

• How would you rate the clarity and organization of the content?
  (Rate from 1 to 5, with 1 being “Poor” and 5 being “Excellent.”)
  [ ] 1 [ ] 2 [ ] 3 [✔] 4 [ ] 5
• Are the visuals (if any) clear, appropriate, and helpful for learning?
  [✔] Yes
  [ ] No
  [ ] Somewhat
  Additional comments: The video has clear visuals that complement the content, helping to reinforce key points. Graphics and text overlays are effective.
• Is the language used in the material clear and easy to understand?
  [✔] Yes
  [ ] No
  [ ] Somewhat
  Additional comments: The language is simple, accessible, and suitable for a wide range of learners.
• Does the material contain any spelling, grammatical, or formatting errors?
  [ ] Yes
  [✔] No
  If yes, please specify: N/A

---

SayPro Engagement and Interactivity

• Does the material include opportunities for learner engagement (e.g., quizzes, exercises, discussions)?
  [✔] Yes
  [ ] No
  [ ] Somewhat
  Additional comments: The video includes embedded quizzes at key points to assess comprehension, keeping learners engaged throughout.
• Are there clear instructions for how learners should interact with the material?
  [✔] Yes
  [ ] No
  [ ] Somewhat
  Additional comments: The instructions are clear in guiding users to watch the video, take the quizzes, and follow up with additional reading if needed.
• How would you rate the overall learner engagement potential of the material?
  (Rate from 1 to 5, with 1 being “Not engaging” and 5 being “Highly engaging.”)
  [ ] 1 [ ] 2 [ ] 3 [✔] 4 [ ] 5

---

SayPro Accessibility

• Is the material accessible to users with disabilities (e.g., screen readers, captions, audio description)?
  [✔] Yes
  [ ] No
  [ ] Somewhat
  If no or somewhat, please explain: N/A
• Are there any accessibility issues that need to be addressed?
  [ ] Yes
  [✔] No
  If yes, please specify: N/A

---

SayPro Overall Rating

• How would you rate the overall quality of the material?
  (Rate from 1 to 5, with 1 being “Poor” and 5 being “Excellent.”)
  [ ] 1 [ ] 2 [ ] 3 [✔] 4 [ ] 5
• What are the strengths of this training material?
  The video is highly relevant, easy to understand, and well-organized. It effectively engages learners with interactive quizzes and is aligned with current customer service trends.
• What improvements can be made to enhance the material?
  The video could benefit from additional real-life case studies to help learners apply the concepts in various customer service scenarios.

---

SayPro Final Recommendations

• Should this material be approved for use?
  [✔] Yes
  [ ] No
  If no, please explain: N/A
• Additional Comments:
  The material is well-constructed and provides value to SayPro’s training program. The engaging format and relevance to current industry practices make it an excellent resource for employees.