Section 1: Customer Service Experience
- How would you rate your overall satisfaction with SayPro services?
- Very Satisfied
- Satisfied
- Neutral
- Dissatisfied
- Very Dissatisfied
- How easy was it to communicate with SayPro representatives?
- Very Easy
- Easy
- Neutral
- Difficult
- Very Difficult
- How timely was the delivery of the service/product you received?
- Very Timely
- Timely
- Neutral
- Untimely
- Very Untimely
- Did the service/product meet your expectations?
- Yes
- No
- If no, please explain why: (Open-ended response)
Section 2: Product/Service Quality
- How would you rate the quality of the product/service provided by SayPro?
- Excellent
- Good
- Average
- Poor
- Very Poor
- How likely are you to recommend SayPro to a colleague or business partner?
- Very Likely
- Likely
- Neutral
- Unlikely
- Very Unlikely
- What do you think SayPro could do to improve the quality of its products/services? (Open-ended response)
Section 3: General Feedback
- What did you appreciate the most about your experience with SayPro? (Open-ended response)
- Do you have any additional feedback or suggestions for SayPro? (Open-ended response)
2. Employee Engagement Survey (Internal)
Introduction
Thank you for participating in this survey. Your feedback is crucial in helping us improve your work environment, satisfaction, and overall engagement at SayPro. Please respond honestly to the following questions.
Section 1: Job Satisfaction
- How satisfied are you with your overall job at SayPro?
- Very Satisfied
- Satisfied
- Neutral
- Dissatisfied
- Very Dissatisfied
- How clear are your job expectations and responsibilities?
- Very Clear
- Clear
- Neutral
- Unclear
- Very Unclear
- Do you feel that your work is valued by your team and management?
- Always
- Frequently
- Sometimes
- Rarely
- Never
- How would you rate the work-life balance at SayPro?
- Excellent
- Good
- Average
- Poor
- Very Poor
Section 2: Communication and Support
- How effective is communication between you and your direct manager?
- Very Effective
- Effective
- Neutral
- Ineffective
- Very Ineffective
- Do you feel supported by your colleagues and team?
- Always
- Frequently
- Sometimes
- Rarely
- Never
- How would you rate the support and resources provided for your personal and professional development?
- Excellent
- Good
- Average
- Poor
- Very Poor
- What could SayPro do to improve communication within your team or department? (Open-ended response)
Section 3: Career Development
- Do you feel there are adequate opportunities for growth and advancement within SayPro?
- Yes
- No
- If no, what improvements would you suggest in terms of career development? (Open-ended response)
Section 4: General Feedback
- What do you enjoy most about working at SayPro? (Open-ended response)
- What do you think SayPro could improve to make your work experience better? (Open-ended response)
- Do you have any additional feedback or suggestions for SayPro management? (Open-ended response)
Survey Submission
- Thank you for your feedback!
- Please submit your completed survey by [insert date]. Your responses are confidential and will help SayPro improve its services, work environment, and overall operations.
Survey Implementation Notes:
- Ensure that surveys are accessible in both digital and paper formats to accommodate all participants.
- Use a mix of quantitative (closed-ended) and qualitative (open-ended) questions to gather actionable insights.
- Analyze both quantitative data (for trends, satisfaction ratings, etc.) and qualitative data (for specific feedback on areas of improvement).
Leave a Reply
You must be logged in to post a comment.