Key Responsibility: SayPro Feedback Management

The SayPro Feedback Management responsibility within the Chief Research Officer (SCRR) role is essential for ensuring that feedback from QCTO is effectively gathered, managed, and acted upon. This process ensures that the courses submitted to QCTO meet accreditation standards and that any feedback or revisions required by QCTO are carefully addressed in collaboration with course developers. The SCRR is the central point for organizing and coordinating feedback management, ensuring that revisions are made promptly and accurately, and that courses are resubmitted for approval when necessary.

---

Detailed Responsibilities:

1. Collection of Feedback from QCTO:
   • Receive and document feedback from QCTO for each course submission, including any comments, requests for revisions, or recommendations for improvement.
   • Ensure that feedback is clearly organized and includes specific details regarding the required revisions or areas of concern, including feedback on the syllabus, assessment methods, learning outcomes, and any supporting documentation.
   • Ensure that feedback is collected in a timely manner and is appropriately recorded, making it easy for internal stakeholders to reference and act upon.
2. Reviewing QCTO Feedback:
   • Thoroughly analyze the feedback provided by QCTO, paying close attention to the specific revisions required or areas of non-compliance with QCTO’s standards.
   • Identify key themes or recurring issues across different course submissions that may require broader adjustments to the course development process or documentation standards.
   • Prioritize the feedback based on the impact on course accreditation and the timeline for resubmission, identifying which issues need to be addressed immediately and which can be addressed at a later stage.
3. Communicating Feedback to Course Developers:
   • Distribute QCTO feedback to the course development team in a clear and organized manner, ensuring that each piece of feedback is understood and that developers know exactly what needs to be revised or improved.
   • Clarify any ambiguous feedback received from QCTO to ensure that course developers are clear on the revisions required.
   • Ensure that course developers understand the priority of each revision, whether it is a minor correction or a major adjustment to the course content or structure.
4. Coordinating Revisions with Course Developers:
   • Work closely with course developers to ensure that all revisions or improvements are implemented in accordance with QCTO’s feedback.
   • Provide guidance on how to effectively address QCTO’s recommendations, including suggesting changes to syllabi, assessments, course materials, or documentation.
   • Establish clear timelines for completing revisions and resubmitting courses to QCTO, ensuring that all required changes are completed within the prescribed deadlines.
5. Quality Assurance of Revised Materials:
   • Review revised course materials to ensure that all feedback from QCTO has been addressed effectively.
   • Conduct an internal quality check to verify that the revisions meet QCTO’s standards and ensure that all changes align with SayPro’s internal course quality requirements.
   • Ensure that the course developers’ revisions are accurate, thorough, and aligned with both QCTO expectations and SayPro’s educational objectives.
6. Resubmission to QCTO:
   • Once revisions are complete, prepare the revised course materials and ensure that all required documentation is updated and resubmitted to QCTO for review.
   • Track resubmissions to ensure that they are submitted on time and in the correct format, and follow up with QCTO to confirm receipt and initiate the review process.
   • Document the revision process in the SayPro Monthly February QCTO New Course Upload Report, noting the status of resubmitted courses and any outstanding actions required.
7. Monitoring Feedback and Revision Timelines:
   • Keep a detailed log of all feedback received from QCTO and the revisions made for each course, ensuring that timelines for revisions and resubmissions are met.
   • Monitor progress and follow up with course developers to ensure that revisions are completed within the agreed-upon timelines and resubmitted to QCTO promptly.
8. Managing Multiple Rounds of Feedback:
   • Track and manage multiple rounds of feedback if a course is not initially approved after the first revision.
   • Communicate new rounds of feedback to course developers and ensure that any additional changes or clarifications are incorporated into the revised course materials.
   • Coordinate the process to ensure that any ongoing revisions are carried out in a timely and organized manner.
9. Reporting on Feedback and Revisions:
   • Document the status of feedback for each course in the SayPro Monthly February QCTO New Course Upload Report, providing an overview of feedback received, revisions made, and any actions still required.
   • Regularly update stakeholders (including senior management) on the progress of feedback incorporation and resubmission, and report on the success of the revisions in gaining QCTO approval.
   • Prepare final reports summarizing the course feedback and revisions for internal use, including any key takeaways or areas for improvement in the course development process.
10. Continuous Improvement:
    • Analyze feedback trends from QCTO to identify patterns or recurring issues that may require broader changes in the course development or submission process.
    • Work with course developers and internal teams to refine the course submission process, ensuring that feedback is effectively addressed in future submissions and that the course development process is continuously improved.

---

Additional Tasks:

• Provide training or guidance to course developers on best practices for incorporating feedback from QCTO, helping them understand how to make revisions that align with accreditation standards.
• Collaborate with other departments (e.g., quality assurance, academic services) to ensure that courses meet the required standards before submitting to QCTO and incorporate feedback effectively.

---

Outcome:

Effective SayPro Feedback Management ensures that feedback from QCTO is systematically captured, communicated, and acted upon in a timely manner. By managing the revision process and working closely with course developers to incorporate QCTO’s recommendations, the SCRR helps ensure that SayPro’s courses meet accreditation standards and receive approval. This responsibility contributes to maintaining the quality of SayPro’s educational offerings while ensuring that courses are continuously improved and aligned with the needs and expectations of QCTO and industry standards.