SayPro Access to Instructional Materials

Support for M&E System Onboarding & Continued Learning

Issued by: SayPro Monitoring and Evaluation Monitoring Office
📍 www.saypro.online  📧 mesupport@saypro.online

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🎯 Purpose

To ensure all SayPro staff and partners have easy, centralized access to clear, up-to-date instructional materials that help them confidently navigate and use the new M&E systems.

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🗂️ Available Materials

🎥 1. Instructional Videos

Hosted on SayPro’s internal LMS and YouTube channel (private):

• Getting Started: How to log in and set up your profile
• Entering Data: Step-by-step guide to inputting indicator data
• Using Dashboards: Visualizing project performance
• Mobile Data Collection: How to use SayPro Collect offline and sync
• Creating Reports: How to generate and export reports
• System Troubleshooting Tips

📌 Access:

• Internal LMS Portal: https://training.saypro.online
• Request login credentials via mesupport@saypro.online

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📖 2. User Guides (PDF & Web Format)

• SayPro M&E System User Guide (Full Manual)
• Quick Reference Guide (Condensed cheat sheet)
• Logframe Builder How-To Guide
• Mobile App (SayPro Collect) Setup & Use Manual
• Data Quality and Reporting Standards Handbook

📌 Download from:
SayPro Intranet → M&E Tools Library
https://intranet.saypro.online/me-resources

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❓ 3. Frequently Asked Questions (FAQ)

Updated monthly based on support requests and field issues. Categories include:

• Access/Login Issues
• Data Entry & Edits
• Indicator Setup
• Report Generation
• Mobile App Use
• System Errors & Fixes

📌 Browse FAQ online:
https://faq.saypro.online/m&e
Or request the latest printable version by email.

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📬 4. Self-Help & Support Channels

• Live Chat: Available 9:00–17:00 (CAT) on the SayPro intranet
• Email Support: mesupport@saypro.online
• Monthly Open Q&A Sessions: Register via LMS

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📌 How to Access All Resources

Resource Type	Platform / Location	Access Requirement
Video Tutorials	SayPro LMS & Private YouTube Links	Login required (internal)
User Guides	SayPro Intranet → M&E Tools Library	Intranet access
FAQs	FAQ Portal or Email PDF request	Public and internal versions
Live Support	Live Chat, Q&A Zoom Sessions	Registration required

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✅ Best Practice Tips

• Bookmark the LMS and intranet pages for regular use
• Watch short videos before starting a task in the system
• Use the FAQ for troubleshooting before submitting a ticket
• Request updates or custom demos if your team has unique needs