SayPro Post-Training Support Plan (30 Days)

Ensuring Confident Use & Smooth Implementation of SayPro M&E Systems

Organized by: SayPro Monitoring and Evaluation Monitoring Office
📍 Website: www.saypro.online  📧 Support: mesupport@saypro.online

🎯 Purpose

To provide structured, accessible support for 30 days following M&E training completion, allowing all participants to apply what they’ve learned confidently, resolve challenges quickly, and maximize the effectiveness of the M&E system.

🗓️ Duration:

30 calendar days from the date of training completion.

🧰 Support Components

✅ 1. Dedicated Support Helpdesk

• 📧 Email: mesupport@saypro.online
• 💬 Live Chat: SayPro Intranet (Mon–Fri, 9 AM–5 PM CAT)
• 📞 Phone Support: Available by appointment

Participants can submit:

• System access issues
• Data entry errors
• Dashboard/reporting difficulties
• Mobile app syncing problems

✅ 2. Weekly Virtual Drop-In Clinics (Every Thursday)

• 🕐 1-hour live Q&A sessions via Zoom or MS Teams
• Participants can ask questions, request demonstrations, or troubleshoot problems live
• Hosted by SayPro M&E trainers and system admins

📌 Registration Link Provided in Post-Training Email

✅ 3. One-on-One Follow-Up Appointments (Optional)

• For staff who require additional guidance or missed sessions
• Schedule via the Post-Training Support Request Form

✅ 4. Guided Checklists for Supervisors & Staff

• ✅ Daily/Weekly use tasks
• ✅ First-report submission checklist
• ✅ Common troubleshooting tips

Distributed to all participants in digital format.

✅ 5. Progress Monitoring

SayPro M&E Office monitors:

• System login and activity logs
• Number of support tickets submitted
• Percentage of participants actively using the system
• Satisfaction levels and common challenges

Support effectiveness is tracked using the Post-Training System Usage Rate and Support Request Rate indicators.

🧾 Resources Provided During Support Period

• Access to:
  • Instructional videos
  • User guides and quick reference tools
  • FAQ and troubleshooting documents
• Optional refresher modules via SayPro LMS

📍 End-of-Support Review

At the end of the 30-day period:

• Participants complete a short feedback survey
• Final review by the M&E Monitoring Office to assess:
  • Usage statistics
  • Common support issues
  • Suggestions for future training improvements

✅ Post-Support Options

After 30 days, users can:

• Continue using general helpdesk services
• Join quarterly refresher workshops
• Access self-paced modules via LMS