SayPro Apply SayPro’s 5-level feedback scoring system (e.g., irrelevant, general, specific, actionable, strategic).

SayPro’s 5-Level Feedback Scoring System

Level 1: Irrelevant

Feedback that does not pertain to the survey topic or lacks context.

• Example: “I like pizza.”
• Example: “The weather is nice today.”

Level 2: General

Feedback that provides a broad statement but lacks specific details or context.

• Example: “The work environment is good.”
• Example: “I think the pay is okay.”

Level 3: Specific

Feedback that includes specific details but does not provide a clear path for improvement or action.

• Example: “The tools provided are often outdated.”
• Example: “I feel overwhelmed with the workload.”

Level 4: Actionable

Feedback that offers specific suggestions or requests that can be acted upon to improve the situation.

• Example: “It would be helpful to have more training sessions on new tools.”
• Example: “I suggest increasing the payment frequency to bi-weekly.”

Level 5: Strategic

Feedback that aligns with broader organizational goals and provides insights that can inform strategic decisions.

• Example: “Investing in renewable energy training programs could enhance our skills and improve job security.”
• Example: “Creating a mentorship program could foster collaboration and innovation among informal workers.”

Application of the Scoring System

When analyzing open-ended survey feedback from informal workers, each piece of feedback can be categorized according to this scoring system. Here’s how SayPro might apply this system:

1. Collect Feedback: Gather all open-ended responses from the survey.
2. Categorize Feedback: Review each response and assign it to one of the five levels based on the definitions provided.
3. Analyze Trends: Look for patterns in the feedback at each level to identify areas of concern, opportunities for improvement, and strategic insights.
4. Prioritize Actions: Focus on actionable and strategic feedback to inform decision-making and enhance worker satisfaction and engagement.
5. Report Findings: Summarize the categorized feedback in a report to share with stakeholders, highlighting key areas for improvement and strategic initiatives.

Example Feedback Analysis

Here’s how a few sample feedback responses might be scored using SayPro’s system:

• Feedback: “I think the pay is okay.”
  • Score: Level 2 – General
• Feedback: “The tools provided are often outdated.”
  • Score: Level 3 – Specific
• Feedback: “It would be helpful to have more training sessions on new tools.”
  • Score: Level 4 – Actionable
• Feedback: “Investing in renewable energy training programs could enhance our skills and improve job security.”
  • Score: Level 5 – Strategic