SayPro – 100 Technology Evaluation Criteria for NGOs

🔒 1. Security and Privacy

1. Does the technology ensure data security through encryption?
2. Does the system comply with relevant data privacy regulations (e.g., GDPR, HIPAA)?
3. Is the technology’s security framework regularly updated to protect against cyber threats?
4. Does the platform provide multi-factor authentication for user access?
5. Is there a robust data backup and recovery system in place?
6. Does the technology allow for customizable user permissions and roles?
7. How secure is the technology’s storage of sensitive information (e.g., donor data, beneficiary details)?
8. Does the technology have a history of security breaches or data leaks?
9. Are there automated monitoring tools in place to detect unauthorized access?
10. How easy is it for administrators to revoke or modify access rights to the system?

📊 2. Functionality and Features

11. Does the technology provide all the core functionalities needed for operations?
12. How intuitive is the user interface (UI) for both technical and non-technical users?
13. Can the system handle the scale of your NGO’s operations (number of users, data volume)?
14. Does the technology integrate well with other tools or software used by the NGO?
15. Are the features flexible enough to accommodate future organizational growth?
16. How customizable is the technology to meet the specific needs of your NGO?
17. Does it support both online and offline functionality for fieldwork and remote areas?
18. How well does the technology facilitate collaboration and communication among teams?
19. Does it include reporting and analytics tools to track key performance indicators (KPIs)?
20. How easy is it to add new features or functionalities as needed?

🌍 3. Accessibility

21. Is the technology accessible on various devices (e.g., desktop, mobile, tablet)?
22. Can the technology be used in areas with low or unreliable internet connectivity?
23. Is it compatible with screen readers and assistive technologies for users with disabilities?
24. Does it support multiple languages and regional settings for diverse teams and beneficiaries?
25. Does it provide easy-to-use interfaces for users with limited digital literacy?
26. How well does the technology work in different geographical locations or regions?
27. Can users access the platform at any time from anywhere?
28. Does the system allow for customization based on user preferences or accessibility needs?
29. How adaptable is the system to local infrastructure constraints (e.g., bandwidth)?
30. Is the system available on cloud platforms to ensure easy access and scalability?

🔧 4. Technical Support and Training

31. Does the technology vendor offer comprehensive user support and troubleshooting?
32. How quickly does customer support respond to inquiries or issues?
33. Are there online help resources, tutorials, or user manuals available?
34. Does the vendor provide training resources to onboard users effectively?
35. Is there a dedicated customer support team or technical representative for NGOs?
36. How easy is it to get technical support in the event of system failures or bugs?
37. Does the technology have an active user community or forums for peer support?
38. Does the vendor provide regular updates and improvements based on user feedback?
39. Is the technology supported by a network of certified professionals for advanced troubleshooting?
40. Does the technology provider offer training for administrators to manage and configure the system?

💰 5. Cost and Budget Considerations

41. What is the total cost of ownership (TCO) for the technology, including licensing, maintenance, and support?
42. Does the technology fit within your NGO’s budget for technology and software?
43. Are there any hidden or additional costs (e.g., data storage fees, training costs)?
44. Are there different pricing tiers to accommodate different levels of use or organizational size?
45. Does the technology offer a free trial or pilot period for evaluation before committing to a purchase?
46. Are there discounted pricing options or special rates available for NGOs or nonprofits?
47. How does the cost compare to similar technologies available in the market?
48. Does the technology vendor offer flexible payment options (e.g., monthly, annually, per user)?
49. Are there any long-term cost commitments or lock-in periods with the technology?
50. How much financial flexibility does the technology offer for scaling up or down as needed?

🚀 6. Scalability and Flexibility

51. Can the technology scale to accommodate future growth in users, data, or services?
52. How well does the technology handle an increase in transaction volume or usage?
53. Is the technology capable of integrating with other future systems or platforms your NGO may adopt?
54. Does the technology allow for gradual expansion and feature additions over time?
55. How easily can the technology be adapted for new projects or programs within the NGO?
56. Does the technology offer cloud hosting or SaaS solutions for easier scalability?
57. How flexible is the system in terms of customization and adapting to new requirements?
58. Can the platform be easily modified to serve different departments or teams within your NGO?
59. Does the technology offer a modular structure, allowing you to add or remove functionalities as needed?
60. How quickly can the technology scale to meet urgent needs or changes in the organization?

🌐 7. Data Management and Analytics

61. Does the technology provide real-time data tracking and reporting capabilities?
62. How easy is it to manage and organize large datasets within the platform?
63. Does the technology provide automated data backup and restore functionalities?
64. Can the platform handle different types of data (e.g., qualitative, quantitative, multimedia)?
65. How does the system ensure the integrity and accuracy of data collected?
66. Are there built-in analytics tools to generate actionable insights from the data?
67. Does the technology support data visualization tools for creating reports and dashboards?
68. Can data be exported to common formats (e.g., CSV, Excel) for further analysis?
69. How well does the technology ensure compliance with data protection and privacy laws?
70. Does the system have advanced reporting features, such as predictive analytics or trend forecasting?

📅 8. Implementation and Integration

71. How easy is it to implement and deploy the technology within your organization?
72. Does the technology offer integration with other tools or systems (e.g., CRM, financial software)?
73. How much time and effort is required to train staff on the new system?
74. Are there pre-built integrations or APIs available for seamless system interoperability?
75. How well does the technology integrate with existing databases or legacy systems?
76. Is the system compatible with other NGO-specific tools or platforms?
77. Does the technology allow for easy migration of existing data from other platforms?
78. How long does it take to fully integrate the system into daily operations?
79. How much customization or configuration is required for successful implementation?
80. Does the technology vendor offer implementation support during setup?

🔄 9. Usability and User Experience

81. How intuitive is the user interface for employees and stakeholders?
82. Does the technology have user-friendly navigation and dashboard features?
83. Are tasks or functions easy to perform without requiring technical expertise?
84. How quickly can users learn to use the platform effectively?
85. How well does the system handle multi-tasking or simultaneous processes?
86. How responsive is the system to different user inputs or actions?
87. Does the platform offer a customizable dashboard or workspace for users?
88. How easy is it to search for and retrieve information within the system?
89. How consistent and predictable is the user experience across different devices?
90. Does the platform provide helpful tips or guided tutorials for new users?

🏆 10. Impact and Outcomes

91. Does the technology help the NGO track and measure its social impact effectively?
92. How well does the platform support the monitoring and evaluation of projects?
93. Does the technology help improve reporting efficiency for donors and stakeholders?
94. How does the technology contribute to better decision-making within the organization?
95. How well does the technology support collaboration with external partners or beneficiaries?
96. Does the technology help improve transparency and accountability within the NGO?
97. How much does the technology improve operational efficiency and reduce costs?
98. Does the platform enable data-driven decision-making at all levels of the organization?
99. How does the technology help in tracking and achieving key organizational goals?
100. Does the technology align with the NGO’s mission and long-term strategic vision?