SayPro Website Uptime Report

Metric Reference: SayPro MEL-R | Uptime Monitoring Log
Reporting Period: 1 – 31 May 2025
Compiled By: SayPro Monitoring & Evaluation Team
Tool Used: SayPro System Performance Monitor (SPM)
Date of Submission: 1 June 2025

---

Summary of Findings:

• Target Uptime Standard: ≥ 99%
• Actual Uptime Recorded: 98.02%
• Total Monitoring Time: 44,640 minutes (31 days)
• Total Downtime Recorded: 882 minutes (approx. 14.7 hours)

---

Key Downtime Events (May 2025):

Date	Duration (Minutes)	Reason	Resolution Summary
6 May 2025	120	Server restart & database sync	Manual reboot by IT Support Team
10 May 2025	90	Traffic overload on LMS platform	Load balancing adjusted
19 May 2025	72	Unexpected script failure	Patched and redeployed within 2 hours
26 May 2025	600 (10 hrs overnight)	Backup process stuck on staging	Restarted services and cleared cache

---

Uptime Calculation:

Uptime %=(Total Monitoring Time−Total DowntimeTotal Monitoring Time)×100\text{Uptime \%} = \left( \frac{\text{Total Monitoring Time} – \text{Total Downtime}}{\text{Total Monitoring Time}} \right) \times 100Uptime %=(Total Monitoring TimeTotal Monitoring Time−Total Downtime​)×100 Uptime %=(44,640−88244,640)×100=98.02%\text{Uptime \%} = \left( \frac{44,640 – 882}{44,640} \right) \times 100 = \boxed{98.02\%}Uptime %=(44,64044,640−882​)×100=98.02%​

---

Implications:

• 📉 Uptime slightly below the 99% MEL standard for SayPro web services.
• 🛑 Downtime on 26 May significantly impacted cumulative uptime.
• 📊 Minimal learner access disruption during peak hours.

---

Recommendations:

1. Automate downtime alert triggers for overnight and unattended failures.
2. Implement pre-backup performance checks to avoid long-hour service halts.
3. Upgrade failover server capacity to handle database or traffic spikes.
4. Include this incident log in the SayPro Monthly SCLMR Report (RP-MAY-SCLMR).

---

✅ Conclusion:

Despite the 98.02% uptime falling slightly short of the internal 99% benchmark, mitigation protocols and prompt interventions ensured that most service interruptions had minimal operational impact. Measures are underway to restore and maintain uptime above target for June 2025.