Ayanda Brian Ngcobo

Facilitator / Assessor Name AND

MetGovis

Company Name

PROGRAMME:

SAQA ID: 110942

Occupational Certificate: Supply Chain Practitioner 

The purpose of this Service Level Agreement is to indicate the scope of such services and the rights and obligations of the parties to the agreement. This Service Level Agreement is for a 5-year period from the date signed and will be reviewed thereafter.

The company and the Facilitator / Assessor understand agree to the following conditions of facilitator/assessor service:

1. Service fees will be charged by the Facilitator / Assessor at the negotiated rate related to Facilitation / Assessment at the time of service. Services include but are not limited to Facilitation, Assessment and administration assistance.
2. Access to all information relevant to facilitation / assessment will be provided by the company to the Facilitator / Assessor

• Permission is given by the company to the Facilitator / Assessor to consult with employees and management of the company regarding facilitation / assessments as required.

• The parties acknowledge that a relationship of trust exists between them. The parties shall at all times act reasonably and in good faith. In the event of a dispute or conflict, the parties shall attempt to resolve the dispute between themselves. Either party may terminate this agreement by giving a calendar months’ notice in writing to the other party.

• For all the purposes of this agreement or with regard to any matter arising here or in connection herewith, the parties hereby choose the following addresses as their respective address for service s and notices:

Key Responsibilities:

1. Facilitation and Training Delivery

• Deliver Supply Chain Practitioner training programmes in accordance with approved curricula.
• Apply adult education and training principles to ensure effective knowledge transfer.
• Use various learning methodologies including classroom, online, and on-the-job instruction.
• Encourage learner participation, critical thinking, and problem-solving.

2. Assessment and Moderation

• Conduct formative and summative assessments aligned with SAQA unit standards or qualifications.
• Compile, maintain, and submit learner PoEs (Portfolios of Evidence).
• Provide constructive feedback to learners.
• Participate in internal and external moderation processes.

3. Learner Support and Administration

• Provide academic support, mentorship, and coaching to learners.
• Track learner progress and report outcomes to the Training Manager.
• Maintain accurate training and assessment records.
• Submit reports, attendance registers, and assessment results on time.

4. Quality Assurance and Compliance

• Ensure compliance with QCTO/SETA accreditation and quality standards.
• Maintain up-to-date knowledge of changes in supply chain qualifications and industry trends.
• Contribute to the continuous improvement of training materials and delivery methods.

5. Stakeholder Engagement

• Liaise with clients, SETAs, and internal departments for learner registration, progress tracking, and certification.
• Support employer and workplace learning integration processes.

The company at (Physical Address)

39 Hilton Ave

Leonard

Hilton

3245

The Facilitator / Assessor at (Physical Address)

39 Hilton Ave

Leonard

Hilton

3245

Should either party wish to change its address, it may do so by informing the other party in writing

• Notwithstanding anything to the contrary herein contained, a written notice or communication actually received by a party shall be adequate written notice or communication to it, notwithstanding that it was sent to or delivered at its chosen address above

8.                   BRIBERY AND CORRUPTION

We are an ethical, proudly South African company and do not enter into any bribes with SETA/QAP officials to “speed up the process” or “to look the other way”. If the COMPANY becomes aware of the CLIENT trying to bribe a SETA/QAP official or any other representative in any way whatsoever, this Service Level Agreement will be cancelled, no further work will be actioned, and no monies returned.

INDEMNITY

I, Janet Channing, Director of MetGovis, acknowledges that the services undertaken by the Facilitator

/ Assessor, is completely and wholly at the risk, whether for loss sustained or injury of any natures, whatsoever, of you the Company. This clause serves to indemnify the Facilitator / Assessor against any loss.

Signed by both parties as of 03 February 2025.

This Service Level Agreement is for a 5-year period from the date signed and will be reviewed thereafter.

For MetGovis:

Name Janet Channing                                                                                    Signature                                                  

For the Facilitator / Assessor

Name Ayanda Brian Ngcobo        Signature