SayPro Feedback Plan

• SayPro Source of Feedback: Customer survey feedback from Q1 2025.
• SayPro Date of Feedback Received: February 10, 2025.
• SayPro Summary of Feedback: Customers reported delays in response time from the support team and difficulty navigating the new website interface.

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SayPro Actionable Steps

SayPro Improve Customer Support Response Time

• Responsible Person: Customer Support Manager (Operation Royalty)
• Deadline: March 15, 2025
• Expected Outcome: Reduce average response time from 48 hours to 24 hours.
• Status: In Progress

SayPro Enhance Website Navigation

• Responsible Person:  Designer (Marketing Royalty)
• Deadline: April 5, 2025
• SayPro Expected Outcome: Implement an improved menu structure and search functionality based on user feedback.
• Status: Not Started

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SayPro Progress Tracking & Follow-up

• Review Dates: Weekly check-ins every Monday starting February 19, 2025.
• Metrics for Success: Increase customer satisfaction score from 70% to 85% by Q2 2025.
• Next Steps: Conduct a follow-up survey in May 2025 to measure improvement.

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SayPro Recommendation & Implementation Plan

SayPro Recommendation Overview

• Recommendation Title: Customer Experience Enhancement
• Date Issued: February 12, 2025
• Department/Team Responsible: Customer Support and UX Design Teams
• Objective: Improve overall customer experience by addressing support response delays and website navigation issues.

SayPro Implementation Plan

Step 1: Hire Additional Support Staff and Provide Training on Quick Issue Resolution

• Responsible Person: HR Manager Mr Toka
• Timeline: February 20 – March 10, 2025
• Success Criteria: Reduce unresolved tickets by 30% within the first month.

Step 2: Conduct User Testing on Website Improvements and Implement Recommended Changes

• Responsible Person:  Designer Ms Kheswa
• Timeline: March 1 – April 5, 2025
• Success Criteria: 90% of test users report an easier navigation experience.

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SayPro Risk & Mitigation Plan

• Potential Risks: Delay in hiring additional support staff, resistance to website changes.
• Mitigation Strategies: Offer incentives for early hires, provide website tutorial videos for users.

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SayPro Approval & Monitoring

• Approved By: Head of Operations Mr Legodi
• Review Frequency: Biweekly progress reports.
• Final Evaluation Date: June 2025.