SayPro Human Capital Homeless Shelter Management Procedure SayProP531

Document Code: SayProP531
Approved By: Neftaly Malatjie, Chief Executive Officer
Last Reviewed: 03 July 2025
Next Review Date: 03 June 2026

Policy Owner: SayPro Chief Human Capital Officer SayProCHCR

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1. Purpose

This procedure establishes the framework for the effective management, operation, and oversight of homeless shelters under SayPro Human Capital. It ensures that services provided meet safety, dignity, and support standards for all shelter residents.

2. Scope

This procedure applies to all SayPro Human Capital Officers, Royal Directors, Deputy Chiefs, shelter staff, volunteers, and partners involved in the operation and management of homeless shelters affiliated with SayPro.

3. Definitions

• Shelter Resident: An individual who is temporarily housed in a SayPro-managed homeless shelter.
• Shelter Manager: Officer responsible for day-to-day shelter operations.
• Royal Director: Oversees shelter program compliance and strategic alignment.
• Deputy Chief: Provides executive oversight and resource allocation.

4. Objectives

• To provide safe, clean, and supportive shelter environments for residents.
• To ensure dignity, privacy, and respect in all shelter interactions.
• To coordinate services that support resident rehabilitation and reintegration.
• To maintain compliance with health, safety, and legal requirements.

5. Procedure

5.1 Shelter Admission

• Prospective residents complete the SayPro Shelter Admission Form (SayProF531-01).
• Shelter Manager conducts eligibility screening and orientation.
• Residents are registered in the Shelter Resident Register (SayProF531-02).
• Provide residents with Shelter Rules and Code of Conduct (SayProF531-03).

5.2 Shelter Operations

• Maintain daily logs of shelter occupancy, incidents, and maintenance (SayProF531-04).
• Conduct regular safety and sanitation inspections.
• Provide meals, basic healthcare referrals, and social support services.
• Ensure resident privacy and confidentiality.

5.3 Resident Support & Case Management

• Assign each resident a Case Worker or Officer to develop support plans.
• Facilitate access to counseling, skills training, employment assistance, and healthcare.
• Monitor progress and update case files regularly.

5.4 Incident Management

• Record and report incidents using the Incident Report Form (SayProF531-05).
• Immediate response to safety or medical emergencies.
• Notify Royal Director and Governance Unit of serious incidents.

5.5 Shelter Closure or Resident Exit

• Conduct exit interviews using the Shelter Exit Form (SayProF531-06).
• Provide referrals or linkages to other support services.
• Update resident records and close files appropriately.

6. Roles and Responsibilities

Role	Responsibilities
Shelter Manager	Manage daily operations, resident relations, and reports
Case Workers / Officers	Provide resident support and case management
Royal Director	Oversee program compliance and performance
Deputy Chief	Executive oversight and resource provision
Volunteers	Support shelter activities under supervision

7. Forms and Templates

• SayPro Shelter Admission Form (SayProF531-01)
• Shelter Resident Register (SayProF531-02)
• Shelter Rules and Code of Conduct (SayProF531-03)
• Daily Operations Log (SayProF531-04)
• Incident Report Form (SayProF531-05)
• Shelter Exit Form (SayProF531-06)

8. Compliance and Safety

• Ensure all shelter activities comply with local health, safety, and human rights regulations.
• Provide regular training on safety protocols to shelter staff and volunteers.
• Maintain confidentiality of all resident information per SayPro Data Protection policies.

9. Review

This procedure will be reviewed bi-annually or as necessary due to operational or regulatory changes.

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Approved By:
Neftaly Malatjie
Chief Executive Officer
SayPro