SayPro System Uptime and Availability Targets: Track the percentage of uptime for all critical SayPro systems, such as Royalty Management and Learning Management Systems. Ensure the goal is 99.9% system availability.

SayPro System Uptime and Availability Targets

The System Uptime and Availability Targets document for SayPro sets the benchmark for system performance, particularly for critical operational systems like the Royalty Management System (RMS) and Learning Management System (LMS). These targets aim to ensure that these systems remain accessible and fully operational with minimal downtime. The goal is to maintain a 99.9% system availability, ensuring that users experience maximum efficiency and minimal disruptions.

---

1. System Uptime Target:

System	Target Uptime	Acceptable Downtime per Year	Acceptable Downtime per Month	Acceptable Downtime per Day
Royalty Management System	99.9%	8.77 hours	43.2 minutes	1.44 minutes
Learning Management System	99.9%	8.77 hours	43.2 minutes	1.44 minutes

Key Notes:

• 99.9% uptime equates to approximately 8.77 hours of downtime per year.
• Monthly downtime should not exceed 43.2 minutes.
• Daily downtime should not exceed 1.44 minutes.

---

2. Performance Metrics for Monitoring Uptime and Availability

To track and ensure system availability targets are being met, the following performance metrics will be regularly monitored:

Metric	Description	Target	Frequency
System Uptime	Percentage of time the system is operational without interruptions	99.9%	Daily/Weekly
Downtime Duration	Duration of system downtime, including unplanned and planned outages	< 1.44 minutes per day	Daily/Weekly
Error Rate	Frequency of errors or issues affecting user experience	< 0.1%	Daily/Weekly
Incident Response Time	Time taken to respond to and resolve issues impacting system availability	< 15 minutes	As needed
Incident Resolution Time	Time taken to fully resolve an issue impacting system uptime	< 30 minutes	As needed

---

3. Monitoring Tools and Methodologies

To achieve the 99.9% system availability goal, the following tools and techniques will be used:

Tool/Method	Purpose	Frequency
Uptime Monitoring (e.g., New Relic, Pingdom)	Monitor real-time system uptime and availability.	Continuous (24/7)
Error Monitoring (e.g., Splunk, Datadog)	Track errors, system crashes, and performance bottlenecks.	Continuous (24/7)
Automated System Alerts	Alert teams about system performance issues or potential downtime.	Immediate (Real-Time)
Incident Management Platform	Log and track all incidents related to system uptime and availability.	As incidents occur

---

4. Incident Management Process for System Downtime

In the event of system downtime or availability issues, the following steps will be taken to minimize impact:

Step	Action	Responsible Team	Timeframe
Step 1: Detection	Use monitoring tools to detect system downtime or performance degradation.	Monitoring Team	Immediate
Step 2: Notification	Alert relevant teams (e.g., IT, support) to initiate investigation and resolution.	Monitoring Team	Within 5 minutes
Step 3: Diagnosis	Diagnose the root cause of the downtime (e.g., server failure, database error).	IT/Operations Team	Within 10 minutes
Step 4: Resolution	Resolve the issue by performing necessary corrective actions (e.g., server restart, configuration fix).	IT/Operations Team	Within 30 minutes
Step 5: Post-Mortem	Conduct a review of the incident to identify preventive measures.	Monitoring Team/IT Team	Within 24 hours

---

5. Reporting and Documentation

The following reports will be created and reviewed to ensure uptime targets are met:

Report	Content	Frequency
System Uptime Report	Summarizes system uptime, downtime, and incidents.	Daily/Weekly
Incident Report	Detailed report of all incidents, causes, resolutions, and downtime.	As needed
Monthly Performance Summary	Overview of performance metrics, system uptime, issues resolved, and areas for improvement.	Monthly

---

6. Continuous Improvement

To ensure continuous achievement of the 99.9% system availability target:

Action	Description	Responsible Team	Frequency
System Load Testing	Simulate high traffic to ensure system can handle peak load.	IT Team	Quarterly
Redundancy and Failover Testing	Test failover systems to ensure minimal downtime during failures.	IT/Operations Team	Quarterly
Performance Review	Review system performance data and make adjustments where needed.	Monitoring/Operations Team	Monthly

---

7. Target Adjustment Process

If the 99.9% system availability target is consistently not met over a given period, an in-depth analysis will be conducted to:

Step	Action	Responsible Team	Timeframe
Step 1: Root Cause Analysis	Analyze logs, system performance data, and incident reports.	Monitoring/IT Team	1 week
Step 2: Identify Improvements	Identify changes to improve system reliability and performance.	IT/Operations Team	2 weeks
Step 3: Implement Changes	Apply improvements such as infrastructure upgrades or software patches.	IT Team	4 weeks
Step 4: Monitor Results	Track system performance and uptime after changes.	Monitoring Team	Ongoing

---

Conclusion

By maintaining a 99.9% system availability target and continuously monitoring, analyzing, and optimizing SayPro’s operational systems, such as the Royalty Management System and Learning Management System, the organization ensures minimal disruption to users. Prompt issue detection, resolution, and ongoing improvements will drive system reliability and help meet the defined uptime goals.