Kgotso a ebe le lena.
Good morning, colleagues, partners, friends, and distinguished guests.
It is with great joy and immense pride that I welcome you today to the official launch of SayProCRR-3 – the SayPro Customer Satisfaction Research Office.
At SayPro, we believe that excellence is not an act, but a habit. It is not enough to simply deliver services. We must continuously strive to improve, to innovate, and—most importantly—to listen. Because at the heart of everything we do is you, our beneficiary, our client, our partner, our community.
The launch of the Customer Satisfaction Research Office is not just a new department. It is a declaration. A declaration that we are committed to accountability. A promise that your voice matters. A system that will allow us to learn from every experience, every interaction, and every challenge.
SayProCRR-3 is the third cornerstone in our research division. Its core mission is clear:
- To systematically capture your feedback.
- To measure your satisfaction and your concerns.
- To use real data to make informed decisions that improve service delivery.
- And to ensure that SayPro remains people-driven, transparent, and responsive.
This office will not work in isolation. It will collaborate with all departments—from education and training, to digital services, to community outreach—so that the feedback loop is real, active, and alive.
We are introducing robust tools—from surveys and interviews to data analytics and AI-driven insights—that will help us measure what truly matters to you: impact, reliability, accessibility, and value.
Today, we also introduce a shift in mindset: from assumption to evidence, from intention to results, from good service to great service backed by research.
Let me take this moment to thank every individual, staff member, intern, volunteer, fellow, and stakeholder who contributed to bringing SayProCRR-3 to life. This is your victory. This is our future.
We are building not only a more efficient SayPro, but a more inclusive, accountable, and trustworthy one.
Let us continue to walk this journey together—with honesty, openness, and commitment.
Because at SayPro, we do not just ask, “Are we doing enough?”
We ask, “Are we doing it right—and are we doing it better each day?”
Ladies and gentlemen, I present to you the next big step in SayPro’s commitment to excellence and integrity—the SayPro Customer Satisfaction Research Office.
Let’s listen. Let’s learn. Let’s lead. Together.
Kgotso a ebe le lena.
Thank you.