Kgotso a ebe le lena.
Good morning, colleagues, partners, stakeholders, and valued guests.
It is with deep gratitude and great excitement that I stand before you today to officially launch SayProCRR-3 – the SayPro Customer Satisfaction Research Office.
This moment marks yet another powerful step forward in SayPro’s journey to serve communities, stakeholders, and clients with excellence, integrity, and accountability. At SayPro, we don’t just implement programmes or deliver services — we listen, we learn, and we evolve. And that is exactly what SayProCRR-3 represents.
The “CRR” in SayProCRR-3 stands for Customer Review, Response, and Research — three pillars that will guide our focus on understanding the voices of the people we serve.
Let us be clear: today is not just about launching a new office. It is about institutionalising feedback. It is about creating a system that prioritises the experience of our clients, communities, partners, donors, and everyone who engages with SayPro.
Through this office, we will:
- Collect, analyse, and act on feedback in real time;
- Measure the quality and impact of our services;
- Identify what we are doing well and where we can do better;
- Create a culture of transparency, accountability, and continuous improvement.
We are launching SayProCRR-3 in recognition that no organisation can grow without reflection. And no organisation can be excellent without being honest about its performance. This office will enable us to develop tools such as surveys, interviews, audits, sentiment tracking, and service assessments to ensure that SayPro continues to stay aligned with its mission and its people.
This new initiative is also a response to the growing need for evidence-based decisions. It will help us understand our clients not as numbers, but as individuals — each with expectations, dreams, and concerns that deserve attention and respect.
To those who have contributed to the development of SayProCRR-3 — your insight and innovation have laid a strong foundation for this work. And to the team who will lead this Office — your work will shape how we grow, how we respond, and how we lead in the years to come.
As we move forward, I ask all SayPro staff, volunteers, interns, fellows, and partners: let us embrace this culture of listening. Let us make every interaction a chance to learn. Let us never be too proud to hear when we’ve fallen short — because that’s how we get better.
In closing, I return to the words I opened with:
Kgotso a ebe le lena — peace be with you.
May peace guide our research. May understanding guide our response. And may service guide our mission.
Let the journey of SayProCRR-3 begin. Thank you.