Overview:
The SayProRoyal-20 SayPro Royal Board Customer Experience Committee is dedicated to enhancing customer satisfaction and ensuring exceptional service delivery across all touchpoints. The Committee will focus on understanding customer needs, driving continuous improvements, and ensuring that every interaction with SayPro exceeds expectations.
Events and Calendar for the Year 2025
1. Customer Experience Strategy Workshop
Date: January 30, 2025
Location: SayPro Headquarters or Virtual
Objective: A hands-on workshop to align committee members on the vision, goals, and strategies for improving customer experience in 2025.
Target Audience: Committee members, customer service managers, and key stakeholders.
Agenda Highlights:
- Overview of SayPro’s customer experience vision.
- Strategy formulation for improving touchpoints.
- Group brainstorming on identifying customer pain points and opportunities for improvement.
2. Monthly Customer Feedback Review Session
Date: Every second Tuesday of the month (starting February 2025)
Location: Virtual via Zoom
Objective: Regular meetings to review customer feedback, identify trends, and address any service issues or complaints that require immediate attention.
Target Audience: Committee members, customer service representatives, and quality assurance teams.
Agenda Highlights:
- Review of customer feedback across multiple channels.
- Identification of recurring issues or new trends.
- Actionable steps for addressing challenges and optimizing experiences.
3. SayPro Customer Experience Summit
Date: March 25-27, 2025
Location: SayPro Headquarters / Hybrid (Virtual and In-person)
Objective: A three-day summit bringing together industry leaders, customers, and the committee to discuss innovations in customer experience, share insights, and collaborate on best practices.
Target Audience: Industry experts, customers, committee members, service design specialists.
Agenda Highlights:
- Keynote presentations on the future of customer experience.
- Breakout sessions on creating seamless omnichannel experiences.
- Networking with customer experience professionals from various sectors.
- Collaborative workshops for improving current service delivery models.
4. Customer Journey Mapping Session
Date: April 15, 2025
Location: SayPro Headquarters / Virtual
Objective: A deep dive into the customer journey, mapping out key interactions across all touchpoints and identifying opportunities for improving engagement and satisfaction.
Target Audience: Committee members, customer service teams, UX/UI specialists.
Agenda Highlights:
- Mapping the customer journey from start to finish.
- Identifying pain points and opportunities for enhancement.
- Developing action plans for improving each phase of the journey.
5. Quarterly Customer Service Excellence Awards
Date: June 12, 2025
Location: SayPro Headquarters or Virtual
Objective: Recognize outstanding customer service efforts by employees, volunteers, or partners who have gone above and beyond to improve the customer experience.
Target Audience: SayPro staff, volunteers, partners, and customers.
Agenda Highlights:
- Award ceremony for employees demonstrating exceptional customer service.
- Case studies of best practices in customer experience.
- Recognition of customer service champions across the organization.
6. Customer Experience Training Program
Date: July 20-21, 2025
Location: SayPro Headquarters / Virtual
Objective: A two-day training program designed to equip committee members and customer-facing teams with the latest tools, techniques, and strategies for delivering superior customer experiences.
Target Audience: Committee members, customer service teams, front-line staff.
Agenda Highlights:
- Advanced customer service techniques.
- Training on handling difficult customer situations and complaints.
- Workshops on empathy and emotional intelligence in customer service.
7. Customer Advocacy Campaign Launch
Date: September 5, 2025
Location: Virtual and In-person Event
Objective: Launch a new customer advocacy campaign that encourages customers to share their positive experiences, provide testimonials, and act as ambassadors for SayPro’s services.
Target Audience: Customers, advocates, social media influencers, and committee members.
Agenda Highlights:
- Introduction to the campaign and its goals.
- Panel discussion with customer advocates.
- Launching social media initiatives to promote customer stories and feedback.
8. Customer Experience Feedback and Improvement Roundtable
Date: October 15, 2025
Location: SayPro Headquarters / Virtual
Objective: A roundtable discussion where committee members review all feedback collected throughout the year and discuss actionable steps for continuous improvement in customer experience.
Target Audience: Committee members, quality assurance teams, service design specialists.
Agenda Highlights:
- Comprehensive review of customer feedback and survey results.
- Group discussions on areas needing improvement.
- Development of strategic recommendations for the following year.
9. End of Year Customer Experience Review and Strategy Session
Date: December 10-11, 2025
Location: SayPro Headquarters or Virtual
Objective: Reflect on the year’s achievements in customer experience, assess the impact of initiatives, and set goals for the next year’s customer experience strategy.
Target Audience: Committee members, customer service leaders, and relevant stakeholders.
Agenda Highlights:
- Review of key customer satisfaction metrics and goals.
- Group discussion on successes and challenges faced during the year.
- Strategy formulation for the next year’s customer experience initiatives.