Author: Clifford Lesiba Legodi

To the CEO of SayPro Neftaly Malatjie, the Chief Executive Officer of SayPro Mr. Mputla, all Royal Committee Members/all SayPro Chief Royal Members

Kgotso a ebe le lena

Please receive submission of my work

Reference Link – https://en.saypro.online/event/saypro-monthly-april-scor-1-saypro-monthly-communicate-updates-inform-stakeholders-of-any-updates-to-the-marketing-office-structure-by-saypro-strategic-planning-office-under-saypro-operations-royalt-2/

SayPro Update and publish the new Marketing Office structure – https://staff.saypro.online/saypro-update-and-publish-the-new-marketing-office-structure/

SayPro Upload revised departmental goals and alignment matrices – https://staff.saypro.online/saypro-communicate-key-personnel-changes-through-the-saypro-news-portal/

SayPro Upload revised departmental goals and alignment matrices – https://staff.saypro.online/saypro-upload-revised-departmental-goals-and-alignment-matrices/

SayPro Distribute approved FAQ documents to all SayPro staff-https://staff.saypro.online/saypro-distribute-approved-faq-documents-to-all-saypro-staff/

SayPro Tracks Stakeholder Feedback and Analytics-https://staff.saypro.online/saypro-conduct-two-internal-info-sessions-using-saypro-video-portal/

SayPro Integrate new marketing strategies into SayPro SCOR-1 Dashboard-https://staff.saypro.online/saypro-integrate-new-marketing-strategies-into-saypro-scor-1-dashboard/

Clifford Legodi | COO| SayPro

From: SayPro Strategic Planning Office
Under: SayPro Operations Royalty
Reference: April SCOR-1 – Strategic Communications and Dashboard Integration Update

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As part of the April SCOR-1 performance and alignment cycle, the SayPro Strategic Planning Office, in collaboration with the Marketing Office and under the guidance of Operations Royalty, has successfully integrated newly developed marketing strategies into the SayPro SCOR-1 Dashboard.

This strategic move ensures that marketing activities are tracked, measured, and aligned with SayPro’s broader organisational goals, performance targets, and quarterly outcomes.

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1. Objectives of the Integration

The integration of marketing strategies into the SCOR-1 Dashboard aims to:

• Align marketing efforts with key organisational priorities and programmatic objectives
• Monitor real-time progress of marketing campaigns, outreach, and brand engagement
• Support cross-functional visibility of marketing impact across departments
• Provide decision-makers with data-driven insights on communication and audience reach
• Strengthen accountability and reporting within the Marketing Office

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2. Key Elements Integrated into the SCOR-1 Dashboard

The following components have been incorporated into the SCOR-1 Dashboard under the “Strategic Communications & Marketing” tab:

a. Strategic Marketing Objectives

• Campaign goals tied to programme visibility, partner engagement, and public awareness
• Quarterly milestones aligned with SayPro’s Annual Performance Plan (APP)

b. Key Performance Indicators (KPIs)

• Website traffic growth and lead generation
• Social media engagement metrics (reach, shares, reactions, CTRs)
• Newsletter subscriptions and email engagement rates
• Media mentions, press coverage, and PR event outcomes

c. Campaign Timelines and Deliverables

• Scheduled campaign phases with deadlines and responsible leads
• Visual tracking of content creation, publication, and performance analytics

d. Cross-Departmental Support Metrics

• Marketing support requests by departments (e.g., events, graphics, branding)
• Turnaround time and satisfaction feedback from internal stakeholders

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3. Implementation and Oversight

• The Marketing Strategy and Campaigns Unit is responsible for regular updates to the dashboard metrics
• The SayPro IT and Data Analytics Team provides technical support and ensures dashboard functionality
• Monthly performance review meetings will include a marketing segment to assess progress and address any gaps

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4. Next Steps

• Further integration of campaign-specific analytics from external platforms (e.g., Facebook, Google Analytics, LinkedIn)
• Development of visual data insights for quarterly reporting to the Executive Team and Board
• Continuous refinement of marketing KPIs in line with stakeholder feedback and evolving trends

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Conclusion

Integrating the new marketing strategies into the SayPro SCOR-1 Dashboard is a significant step toward measurable, data-driven communication efforts. This advancement will empower SayPro to amplify its reach, demonstrate the value of its brand, and align its marketing operations with core impact-driven goals.

From: SayPro Strategic Planning Office
Under: SayPro Operations Royalty
Reference: April SCOR-1 – Stakeholder Engagement & Monitoring Update

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As part of its commitment to transparent engagement, evidence-based decision-making, and continuous improvement, SayPro, through the Strategic Planning Office under Operations Royalty, has implemented enhanced mechanisms to track stakeholder feedback and analytics across all programmes, platforms, and communications.

This initiative forms a core component of the April SCOR-1 monitoring and evaluation framework and is aligned with SayPro’s strategic objective to strengthen stakeholder trust, responsiveness, and service quality.

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1. Purpose of Stakeholder Feedback Tracking

The tracking system aims to:

• Capture insights from external stakeholders, beneficiaries, partners, and the public
• Assess satisfaction levels, engagement trends, and areas of concern
• Inform programme improvements, communications strategies, and decision-making
• Ensure that stakeholder voices are integrated into planning and implementation processes
• Enhance accountability and transparency in service delivery

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2. Methods and Tools Used

a. Digital Feedback Channels

• Embedded feedback forms on the SayPro website, project pages, and partner portals
• In-app feedback options across SayPro’s online learning, events, and communication tools

b. Survey & Polling Tools

• Regular deployment of structured surveys using tools like Google Forms, Typeform, and the SayPro Survey App
• Event-based feedback forms following webinars, training, or community dialogues

c. SayPro Analytics Dashboard

• Real-time analytics tracking on:
  • Website traffic, content engagement, and user behavior
  • Social media sentiment and interaction metrics
  • Newsletter open rates and click-throughs
  • Attendance and participation in SayPro-hosted sessions and forums

d. Partner and Stakeholder Reports

• Collection of formal feedback via stakeholder roundtables, project meetings, and quarterly partnership reviews
• Use of scoring systems and qualitative feedback summaries

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3. Reporting and Use of Data

• Feedback and analytics data are compiled into monthly and quarterly stakeholder engagement reports
• Insights are reviewed by the Strategic Planning and Communications teams
• Results inform programme adjustments, communication strategies, and stakeholder engagement plans
• Key findings are shared with leadership and, where relevant, external partners and funders

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4. Next Steps

• Expansion of multilingual feedback options for broader community inclusion
• Integration of automated feedback loops and alerts for urgent concerns
• Improved visual reporting dashboards for department-specific analytics

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Conclusion

By systematically tracking stakeholder feedback and analytics, SayPro continues to position itself as a responsive, transparent, and data-driven organisation. These efforts ensure that the organisation remains aligned with the needs, expectations, and experiences of its diverse stakeholders, while continuously improving its impact and reach.

From: SayPro Strategic Planning Office
Under: SayPro Operations Royalty
Reference: April SCOR-1 Internal Communications & Capacity Building Initiative

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As part of the ongoing efforts to strengthen internal communication, capacity building, and team alignment during the April SCOR-1 cycle, the SayPro Strategic Planning Office, under SayPro Operations Royalty, successfully conducted two internal information sessions using the SayPro Video Portal.

These sessions served to reinforce understanding of current priorities, introduce newly updated systems, and provide clarity on departmental responsibilities and reporting expectations.

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1. Purpose of the Info Sessions

The information sessions were designed to:

• Enhance staff understanding of April SCOR-1 priorities and deliverables
• Provide guidance on the use of updated tools and platforms (e.g., Performance Dashboard, FAQ Repository, Requisition Procedures)
• Clarify roles and responsibilities across departments
• Address common queries raised during the planning and reporting process
• Foster a shared culture of accountability and collaboration

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2. Session Details

Session 1: Strategic & Operational Alignment

• Date: 5 April 2025
• Focus Areas:
  • Overview of revised departmental goals and alignment matrices
  • Updates on performance monitoring and SCOR-1 reporting cycles
  • Introduction to new cross-departmental coordination mechanisms
• Facilitators: Strategic Planning Office and Departmental Heads

Session 2: Systems & Communication Tools Orientation

• Date: 12 April 2025
• Focus Areas:
  • Demonstration of the SayPro Portal updates (Video Portal, FAQ section, Dashboard tools)
  • Training on submitting M&E reports and mid-quarter assessments
  • Walkthrough of the peer feedback and weekly reporting tools
• Facilitators: IT Support Team and M&E Coordinators

Both sessions were hosted and recorded via the SayPro Video Portal, with live Q&A segments and interactive polls. All recordings and presentation materials are now archived and accessible for staff who were unable to attend live.

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3. Follow-Up and Next Steps

• Staff are encouraged to watch the recordings available on the SayPro Video Portal under the “Internal Training & Info Sessions” folder
• Departments must incorporate session guidance into ongoing planning and reporting activities
• Additional info sessions will be scheduled based on emerging training needs and feedback received

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Conclusion

These internal sessions reflect SayPro’s proactive approach to communication, continuous learning, and performance alignment. By leveraging the SayPro Video Portal, the organisation ensures that all staff—regardless of location—have equal access to critical updates and organisational knowledge.

From: SayPro Strategic Planning Office
Under: SayPro Operations Royalty
Reference: SayPro April SCOR-1 – Internal Communication Initiative

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As part of the organisation’s continued efforts to improve internal communication, clarity of processes, and access to key information, the SayPro Strategic Planning Office, under the direction of SayPro Operations Royalty, has officially distributed the newly approved Frequently Asked Questions (FAQ) documents to all SayPro staff.

These documents are intended to standardise information sharing, enhance understanding of core procedures, and support the implementation of the April SCOR-1 deliverables across all departments.

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1. Purpose of the FAQ Documents

The approved FAQ documents aim to:

• Provide clear, concise answers to commonly raised questions related to policies, procedures, and performance expectations
• Ensure all staff have consistent access to organisational standards and operational guidance
• Reduce miscommunication and duplication of enquiries across departments
• Improve staff onboarding, orientation, and day-to-day decision-making

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2. Topics Covered in the FAQ Documents

The documents are categorised by operational area and include answers to questions such as:

• Human Resources & Leave Management
• Finance, Requisitions, and Procurement Procedures
• Performance Management and Reporting (SCOR-1 Cycle)
• Use of SayPro Platforms and Digital Tools
• Marketing, Media, and Brand Compliance
• Project Implementation and Stakeholder Engagement

Each FAQ has been reviewed and approved by the relevant departmental leads and aligned with current policies and SOPs.

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3. Distribution Channels

The FAQ documents have been distributed through the following official SayPro channels:

• Email: Sent to all SayPro email accounts with direct download links
• SayPro Portal: Uploaded under the “Internal Resources > FAQ Documents” section
• News Portal Notification: Brief announcement and quick access link shared
• Team Leads: Provided with copies to discuss during departmental meetings and onboarding sessions

All staff are encouraged to read the FAQs and refer to them before escalating routine questions to HR, Finance, or Operations.

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4. Ongoing Updates and Feedback

• FAQs will be reviewed and updated quarterly, with new editions released in sync with SCOR-1 cycles
• Staff may submit suggestions for additional questions or clarifications through the SayPro Helpdesk or via departmental focal points
• Any updates will be communicated promptly and made available through the same distribution channels

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Conclusion

The distribution of approved FAQ documents reflects SayPro’s commitment to transparency, operational excellence, and staff empowerment. By ensuring that all employees have easy access to essential information, SayPro continues to build a responsive and well-informed workforce capable of delivering on its mission effectively.

From: SayPro Strategic Planning Office
Under: SayPro Operations Royalty
Reference: SayPro April SCOR-1 – Performance Alignment Update

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As part of the April SCOR-1 strategic and operational planning cycle, the SayPro Strategic Planning Office, operating under SayPro Operations Royalty, has successfully uploaded the revised departmental goals and alignment matrices onto the SayPro Performance Portal.

This milestone supports SayPro’s commitment to continuous improvement, goal clarity, and strategic coherence across all functional areas.

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1. Purpose of the Revisions

The updated departmental goals and alignment matrices are designed to:

• Ensure each department’s objectives are directly aligned with SayPro’s Annual Performance Plan (APP) and Strategic Plan
• Reflect updated targets, timelines, and responsibilities based on April SCOR-1 reviews
• Strengthen interdepartmental coordination and reduce duplication of effort
• Improve monitoring of key deliverables and accountability across units

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2. What Has Been Updated

The following elements have been revised and uploaded:

• Departmental Strategic Goals for Q2
• SMART Objectives (Specific, Measurable, Achievable, Relevant, Time-bound)
• Alignment Matrices showing the link between departmental objectives and SayPro’s high-level outcomes
• Key Performance Indicators (KPIs) and success measures
• Responsible Leads and Reporting Structures per objective

All revisions were compiled in collaboration with departmental heads, using inputs from the April SCOR-1 workshops and performance reviews.

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3. Access and Usage

The revised documents are available on the SayPro Performance Portal under the following sections:

• “Departmental Plans – Q2 (April to June 2025)”
• “Strategic Alignment Tools”
• “Performance Reporting Templates”

All department leads, planning officers, and M&E coordinators are required to:

• Review their updated goals and alignment matrices
• Integrate them into ongoing implementation plans
• Use them for weekly task tracking and quarterly performance reporting

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4. Next Steps

• Mid-quarter progress reviews will reference these updated goals
• Strategic Planning will conduct random spot-checks to assess alignment in execution
• Treasury and Budget units will use the matrices to ensure financial plans support strategic priorities

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Conclusion

The publication of the revised departmental goals and alignment matrices marks a critical step in SayPro’s drive to operationalise strategy and maintain organisation-wide focus. All teams are expected to use these tools as the foundation for decision-making, implementation, and reporting in Q2 and beyond.

From: SayPro Strategic Planning Office
Under: SayPro Operations Royalty
Reference: SayPro Monthly April SCOR-1 – Internal Communications Update

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As part of SayPro’s commitment to transparency, organisational development, and stakeholder engagement, the Strategic Planning Office, under the leadership of SayPro Operations Royalty, has officially communicated recent key personnel changes through the SayPro News Portal.

This update is aligned with the organisation’s internal communications policy and ensures that all staff, partners, and stakeholders are promptly and clearly informed of leadership shifts and new appointments.

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1. Purpose of the Announcement

The publication of personnel changes aims to:

• Promote transparency and alignment within the organisation
• Ensure smooth transition and handover processes
• Recognise and welcome new appointments
• Acknowledge the contributions of outgoing team members
• Maintain organisational stability and trust among partners

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2. Personnel Changes Communicated Include:

• New Appointments and Promotions
  • Announcement of newly appointed directors, heads of departments, and team leaders
  • Internal promotions aligned with performance and succession planning
• Role Reassignments
  • Strategic realignment of roles to improve departmental efficiency and focus
  • Updated reporting lines and functional responsibilities
• Departures and Transitions
  • Notices of resignations, retirements, or end of contracts
  • Appreciation notes for contributions and service to SayPro

Each update includes a short professional bio, effective date of change, and the individual’s new responsibilities or departure details.

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3. Communication Channel: SayPro News Portal

The SayPro News Portal serves as the central platform for communicating all official organisational updates. The personnel changes were published in the “Leadership & HR Updates” section and featured:

• Full article post with detailed descriptions
• Photographs and professional profiles of new appointees
• Statements from senior leadership, where applicable
• Comment section for internal messages of congratulations or farewell

Staff and stakeholders are encouraged to regularly check the News Portal for the latest updates and to engage with the communications to foster a unified organisational culture.

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4. Next Steps and Ongoing Engagement

• All departments are required to update internal directories and reporting structures accordingly
• New appointees will be introduced in upcoming staff meetings and orientation sessions
• A consolidated personnel update will be included in the April Monthly Performance Report

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Conclusion

These personnel changes reflect SayPro’s growth, adaptive leadership, and continuous strengthening of its human capital. By using the SayPro News Portal as a transparent communication tool, the organisation continues to build a culture of openness, respect, and collective engagement.

From: SayPro Strategic Planning Office
Under: SayPro Operations Royalty
Reference: SayPro Monthly April SCOR-1 – Communicate Updates

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As part of the ongoing organisational alignment and performance optimisation process under the April SCOR-1 Planning Cycle, the SayPro Strategic Planning Office, operating under SayPro Operations Royalty, has officially updated and published the new structure for the SayPro Marketing Office.

This update reflects SayPro’s strategic goal to strengthen its brand, improve stakeholder engagement, enhance digital reach, and professionalise communication and public relations efforts across all platforms.

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1. Purpose of the Structural Update

The updated structure is intended to:

• Improve internal coordination and role clarity within the Marketing function
• Align marketing operations with SayPro’s broader strategic goals and programme needs
• Strengthen campaign planning, media relations, and digital communication capacities
• Support revenue-generation initiatives through strategic brand positioning
• Provide clear lines of reporting and accountability for performance monitoring

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2. Key Structural Changes

The restructured Marketing Office now consists of the following core units:

a. Marketing Strategy & Campaigns Unit

• Leads the design and rollout of national and regional marketing campaigns
• Aligns messaging with SayPro’s programme priorities and stakeholder expectations

b. Digital Marketing & Content Unit

• Manages SayPro’s digital platforms, including social media, website, and email marketing
• Produces high-quality multimedia content (graphics, videos, blogs, newsletters)

c. Media & Public Relations Unit

• Oversees relationships with media houses, journalists, and press organisations
• Manages public statements, press releases, interviews, and media events

d. Brand Management & Design Unit

• Ensures consistency and quality of the SayPro brand across all internal and external assets
• Leads the development of visual identity materials and branded content

e. Stakeholder Communications & Internal Liaison

• Manages communication between departments and ensures cross-unit marketing support
• Assists in preparing programme-specific communication materials and reports

Each unit is led by a Unit Coordinator, reporting directly to the Head of Marketing, who in turn reports to the Director of Operations, Royalty.

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3. Communication and Stakeholder Engagement

Following the structural update, the SayPro Strategic Planning Office has taken the following steps to inform internal and external stakeholders:

• Internal Memo distributed to all departments via the SayPro Portal
• Updated Organogram uploaded to the SayPro HR & Admin Dashboard
• Presentation of the New Structure during the April SCOR-1 Coordination Workshop
• Email notifications are sent to partner agencies and key external collaborators
• An official announcement was published on the SayPro website and social media pages

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4. Implementation Timeline and Monitoring

• Effective Date: 15 April 2025
• Integration Period: Two weeks for transition and induction
• Performance Monitoring: Incorporated into the SayPro Monthly Task Review and Quarterly Performance Framework
• Support Mechanism: Ongoing coordination and onboarding led by Human Capital and Strategic Planning teams

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5. Conclusion

The update and publication of the new Marketing Office structure mark a significant milestone in SayPro’s drive toward more strategic, impactful, and unified communication. This transformation is designed to support SayPro’s mission of youth empowerment, advocacy, and community development by ensuring the right message reaches the right audience at the right time, consistently and professionally.

All staff, partners, and stakeholders are encouraged to familiarise themselves with the new structure and collaborate with the relevant units for support in campaigns, events, and communication initiatives.

To the CEO of SayPro Neftaly Malatjie, the Chief Executive Officer of SayPro Mr. Mputla, all Royal Committee Members/all SayPro Chief Royal Members

Kgotso a ebe le lena

Please receive submission of my work

Reference Link – https://en.saypro.online/event/saypro-monthly-april-scor-1-saypro-quarterly-performance-plan-and-monitoring-by-saypro-strategic-planning-office-under-saypro-operations-royalty-2/

SayPro Coordinate departmental input for the April SCOR-1 planning cycle – https://staff.saypro.online/saypro-coordinate-departmental-input-for-the-april-scor-1-planning-cycle/

SayPro Finalizes April SCOR-1 Departmental Plans on SayPro Portal – https://staff.saypro.online/saypro-finalizes-april-scor-1-departmental-plans-on-saypro-portal/

SayPro Submit M&E and Risk Reports by department on SayPro platform- https://staff.saypro.online/saypro-submit-me-and-risk-reports-by-department-on-saypro-platform/

SayPro Schedule and attend performance review workshops on SayPro virtual portal – https://staff.saypro.online/saypro-schedules-and-attends-performance-review-workshops-on-saypro-virtual-portal/

SayPro Upload weekly task performance reports onto the SayPro dashboard – https://staff.saypro.online/saypro-upload-weekly-task-performance-reports-onto-the-saypro-dashboard/

SayPro Implements Peer Feedback within Assigned Teams on SayPro Platform – https://staff.saypro.online/saypro-implements-peer-feedback-within-assigned-teams-on-saypro-platform/

SayPro Monitor performance gaps and submit mid-quarter assessments

Clifford Legodi | COO| SayPro

SayPro Monitors Performance Gaps and Submits Mid-Quarter Assessments

In line with its commitment to evidence-based management and high-performance delivery, SayPro, through the Strategic Planning Office under SayPro Operations Royalty, has commenced the process of monitoring performance gaps and compiling mid-quarter assessments for all departments and operational units.

This process is a critical part of the SCOR-1 performance cycle and supports proactive intervention to ensure SayPro stays on track with its strategic and operational objectives.

Objectives of Mid-Quarter Assessments:

• Identify gaps between planned outputs and actual performance
• Detect early warning signs of implementation delays or resource constraints
• Provide a data-driven basis for corrective actions
• Strengthen accountability across departments
• Inform adjustments to targets, budgets, or timelines where necessary

Monitoring Process Includes:

• Weekly task report reviews from the SayPro Dashboard
• Analysis of KPIs against timelines in the Quarterly Performance Plan
• Review of departmental M&E and Risk Reports
• Stakeholder consultations and feedback from team leads

Assessment Submission:

• Each department is required to submit a Mid-Quarter Assessment Report using the approved SayPro template
• Reports must highlight:
  • Achievements to date
  • Underperformance areas and justifications
  • Risks and mitigating actions
  • Resource needs or reallocation proposals
• Reports are submitted electronically via the SayPro Performance Portal

The Strategic Planning Office will consolidate all submissions into a Mid-Quarter Organisational Performance Brief, which will be presented to Executive Management and shared with relevant oversight bodies.

By monitoring gaps and acting early, SayPro continues to uphold its values of transparency, accountability, and impact-driven leadership.