FEEDBACK COLLECTION STRATEGY
A. Contestant Feedback (90% Target)
📝 Methods:
- Online Feedback Form (sent via email/SMS after audition):
- Contestants will receive a link to an online form asking for feedback on the audition process, venue, judges, and overall experience.
- Key Questions:
- How easy was the registration process?
- Was the audition venue comfortable?
- How did you feel about the judging criteria?
- What can be improved for next auditions?
- Would you recommend the SayPro audition to others?
- Incentive: Contestants who complete the form will be entered into a raffle for a special prize or gift card.
- On-Site Feedback (Physical Forms):
- If online feedback isn’t possible, on-site feedback forms will be provided after auditions, where participants can rate their experience and suggest improvements.
B. Judge Feedback (90% Target)
📝 Methods:
- Judge Evaluation Forms (Digital or Paper):
- After each audition session, judges will be asked to fill out an evaluation form.
- Key Questions:
- Were the audition instructions and criteria clear?
- How well did contestants meet expectations?
- Were there any challenges during the auditions?
- Do you have any suggestions to improve the audition process?
- How would you rate the venue and logistical support?
- Post-Audition Debrief Sessions:
- A brief debate or discussion session after each round to gather more detailed insights from judges.
2. TIMELINE & DEADLINES FOR FEEDBACK COLLECTION
Task | Deadline | Responsible Party | Status |
---|---|---|---|
Send contestant feedback forms (online) | Within 24 hrs after each audition | Registration Team | 🚧 In Progress |
Distribute judge feedback forms | After each judging session | Event Coordinator | ✅ Confirmed |
Follow-up with non-responding contestants (SMS, Call) | 2 days after audition | Customer Service | 🚧 In Progress |
Compile feedback results | 1 week after each audition | Data Team | 🚧 In Progress |
3. FEEDBACK INCENTIVES & ENGAGEMENT
🔹 For Contestants:
- Prize Raffles – Each completed feedback form is entered into a draw for a gift card or SayPro merchandise.
- Exclusive Content – Contestants receive exclusive behind-the-scenes content from the auditions as a thank-you for their feedback.
🔹 For Judges:
- Recognition & Appreciation – Acknowledge judges’ feedback during post-event communications.
- Compensation: Ensure that judges feel appreciated through proper honorariums for their time and input.
4. ANALYSIS & REPORTING
📊 Data Analysis:
- Contestant Feedback:
- Analyze key themes from contestant feedback to identify common pain points or areas for improvement.
- Track metrics such as satisfaction ratings, logistical issues, and suggested improvements.
- Judge Feedback:
- Summarize insights from judges to evaluate the fairness, clarity, and effectiveness of the audition process and scoring system.
- Track judging consistency, feedback on contestant quality, and recommendations for process improvement.
📈 Reporting:
- Weekly Reports to senior management outlining feedback trends, areas for improvement, and specific actions taken.
- Actionable Insights – Immediate changes in process, if required (i.e., adjusting registration procedures, refining judging criteria).
5. IMPROVING Future Audition Rounds Based on Feedback
🔹 Process Refinements:
- Based on contestant and judge feedback, make immediate improvements to the audition registration, venue setup, and contestant interaction.
- Address specific feedback from contestants on logistical matters (e.g., better waiting areas or clearer instructions).
🔹 Revised Judging Procedures:
- If judges feel the audition format needs adjustment, make changes to the criteria or timing for future rounds.
🔹 Communication Adjustments:
- If communication breakdowns are identified (e.g., late updates on schedule changes), improve the communication channels via email, SMS, or WhatsApp.
NEXT STEPS
🔹 March 1-7: Finalize feedback forms for contestants and judges.
🔹 March 8-14: Begin collecting feedback from the first audition.
🔹 March 15-31: Analyze feedback from each audition to adjust processes in real-time.