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1. Service Quality Feedback Survey

This survey evaluates the quality of service provided by SayPro, focusing on key metrics such as timeliness, professionalism, and overall satisfaction.

Survey Title: Service Quality Feedback

1. Overall, how satisfied are you with the service you received from SayPro?

• Very Satisfied
• Satisfied
• Neutral
• Dissatisfied
• Very Dissatisfied

2. How would you rate the professionalism of the SayPro team during your interaction?

• Excellent
• Good
• Average
• Poor
• Very Poor

3. Was your issue resolved in a timely manner?

• Yes, completely resolved
• Partially resolved, but not timely
• Not resolved at all
• I did not need my issue resolved

4. How would you rate the overall quality of the service provided?

• Excellent
• Good
• Fair
• Poor

5. What aspects of the service could be improved? (Select all that apply)

• Response time
• Clarity of communication
• Problem resolution process
• Friendliness of staff
• Other (please specify)

6. Any additional comments or suggestions for improvement?
(Open text field for detailed feedback)

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2. Program Satisfaction Survey

This survey gathers insights on how satisfied customers are with the specific programs or services they’ve engaged with, aiming to identify strengths and areas for improvement.

Survey Title: Program Satisfaction Survey

1. Which program or service did you use?

• [Dropdown list of programs or services offered by SayPro]

2. Overall, how satisfied are you with the program?

• Very Satisfied
• Satisfied
• Neutral
• Dissatisfied
• Very Dissatisfied

3. How would you rate the ease of use and accessibility of the program?

• Very Easy
• Easy
• Neutral
• Difficult
• Very Difficult

4. Did the program meet your expectations in terms of its features and capabilities?

• Yes, exceeded expectations
• Yes, met expectations
• No, fell short of expectations
• No, did not meet any expectations

5. What did you like most about the program?
(Open text field for detailed feedback)

6. What aspects of the program could be improved? (Select all that apply)

• Features and functionality
• User interface design
• Pricing
• Customer support
• Other (please specify)

7. Would you recommend this program to others?

• Definitely Yes
• Probably Yes
• Maybe
• Probably No
• Definitely No

8. Additional feedback or suggestions for improvement?
(Open text field)

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3. User Experience (UX) Survey

This survey assesses the overall user experience of customers interacting with SayPro’s digital platforms, including mobile apps, websites, and other digital tools.

Survey Title: User Experience Survey

1. How often do you use SayPro’s digital platforms (website, app, etc.)?

• Daily
• Weekly
• Monthly
• Rarely
• Never

2. How would you rate the overall design and usability of the platform?

• Excellent
• Good
• Fair
• Poor
• Very Poor

3. Did you encounter any issues with the platform?

• Yes
• No

4. If you encountered issues, please describe them:
(Open text field)

5. How easy was it to navigate the platform and find the information or features you needed?

• Very Easy
• Easy
• Neutral
• Difficult
• Very Difficult

6. How would you rate the speed and performance of the platform?

• Very Fast
• Fast
• Average
• Slow
• Very Slow

7. Did the platform meet your expectations in terms of features and functionality?

• Yes, exceeded expectations
• Yes, met expectations
• No, fell short of expectations
• No, did not meet any expectations

8. Would you like to see any additional features or improvements on the platform?
(Open text field)

9. How satisfied are you with the customer support options available on the platform (e.g., live chat, FAQs, support tickets)?

• Very Satisfied
• Satisfied
• Neutral
• Dissatisfied
• Very Dissatisfied

10. Additional comments on your experience?
(Open text field)

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4. Customer Support Feedback Survey

This survey is designed to measure customer satisfaction with SayPro’s customer support, including responsiveness, knowledge, and overall experience.

Survey Title: Customer Support Feedback

1. How would you rate your overall experience with SayPro’s customer support team?

• Very Satisfied
• Satisfied
• Neutral
• Dissatisfied
• Very Dissatisfied

2. How timely was the response to your inquiry?

• Very Timely
• Timely
• Average
• Untimely
• Very Untimely

3. How knowledgeable did the customer support representative seem?

• Very Knowledgeable
• Knowledgeable
• Neutral
• Lacked Knowledge
• Very Unknowledgeable

4. Was your issue or inquiry resolved to your satisfaction?

• Yes, fully resolved
• Partially resolved
• No, not resolved

5. How satisfied are you with the communication skills of the representative?

• Very Satisfied
• Satisfied
• Neutral
• Dissatisfied
• Very Dissatisfied

6. How could the customer support experience be improved?
(Open text field)

7. Would you use SayPro’s customer support again if needed?

• Yes
• No

8. Additional feedback or suggestions?
(Open text field)

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5. General Feedback Survey

This is a comprehensive survey designed to gather overall customer sentiment and insights about all aspects of SayPro’s services.

Survey Title: General Feedback Survey

1. How would you rate your overall experience with SayPro?

• Excellent
• Good
• Neutral
• Poor
• Very Poor

2. What aspects of SayPro’s services do you value the most? (Select all that apply)

• Service quality
• Customer support
• Program offerings
• Ease of use
• Pricing
• Mobile app functionality
• Other (please specify)

3. What areas do you believe need the most improvement?
(Open text field)

4. Would you recommend SayPro to others?

• Definitely Yes
• Probably Yes
• Maybe
• Probably No
• Definitely No

5. Do you have any additional comments or suggestions for us?
(Open text field)

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Implementation and Follow-Up

• Survey Distribution: Surveys should be distributed via email, website pop-ups, app notifications, and customer service interactions to ensure maximum reach.
• Follow-Up: After collecting feedback, follow-up emails thanking participants and sharing updates on how their input is being used will enhance engagement.
• Data Analysis: Feedback will be analyzed to identify common trends, and action plans will be created to address areas of concern.

These survey templates will help SayPro gather critical insights and continuously improve service offerings.