Log all platform incidents using SayPro Hosting Logs

Certainly! Here’s a detailed task description for logging platform incidents using SayPro Hosting Logs:

SayPro Hosting Team Members Must:

Log All Platform Incidents Using SayPro Hosting Logs

• Purpose:
  To ensure accurate tracking, analysis, and resolution of all technical incidents encountered during event hosting on SayPro platforms.
• Scope:
  All SayPro virtual, hybrid, and physical events managed through SayPro-approved platforms (Zoom, Microsoft Teams, Webex, SayPro Video Hub, etc.).
• Procedure:
  1. Immediate Recording:
     • Whenever a technical issue or platform incident occurs—whether during setup, rehearsal, or live event—immediately document it in the SayPro Hosting Log.
  2. Incident Details to Record:
     • Date and Time of Incident
     • Event Name and Session ID
     • Platform/Tool Used (e.g., Zoom, SayPro Video Hub)
     • Description of the Incident: Include specific symptoms, error messages, and impact on the event.
     • Stage of Event: (e.g., pre-event testing, rehearsal, live session, post-event processing)
     • Actions Taken: Describe troubleshooting steps, workarounds implemented, and personnel involved.
     • Incident Resolution Status: Resolved, ongoing, or escalated. If escalated, provide details.
     • Time Taken to Resolve: Duration from incident detection to resolution or workaround implementation.
  3. Follow-up:
     • After the event, review all logged incidents to identify recurring problems or trends.
     • Submit a summary report to the SayPro Bulk Digital Communication Office with recommendations for preventing future incidents.
  4. Confidentiality and Accuracy:
     • Ensure all incident logs are factual, detailed, and free from subjective opinions.
     • Maintain confidentiality of sensitive event information in line with SayPro data security policies.
• Tools:
  Use the official SayPro Hosting Log template or digital system provided on the SayPro website.
• Importance:
  Proper logging is critical for continuous improvement of event hosting quality, technical reliability, and participant experience.

Would you like me to draft a sample SayPro Hosting Log template based on this?