SayPro Accessibility Improvement Rate

SayPro Information and Targets Needed for the Quarter Accessibility Improvement Rate: Aim for the resolution of at least 90% of identified accessibility issues by the end of the quarter from SayPro Monthly February SCMR-17 SayPro Monthly Inclusive Design: Ensure the site is accessible to users with disabilities by SayPro Online Marketplace Office under SayPro Marketing Royalty SCMR

Objective: The primary goal for the quarter is to achieve a 90% resolution rate for all identified accessibility issues on the SayPro website by the end of the quarter. This effort is part of SayPro’s ongoing commitment to creating a fully inclusive and accessible online environment for users with disabilities. The targeted improvement rate will be based on the issues identified through accessibility audits, usability testing sessions, and feedback from users with disabilities.

This goal aligns with SayPro’s efforts to comply with WCAG 2.1 standards, enhance the website’s user experience, and ensure that all users, regardless of their abilities, can easily navigate and interact with the platform.

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1. Overview of the Accessibility Improvement Rate

The Accessibility Improvement Rate refers to the percentage of identified accessibility issues that are resolved within a specific time frame—in this case, by the end of the quarter. This target is essential for tracking the effectiveness of accessibility efforts, measuring progress in real-time, and ensuring that any issues that hinder users with disabilities are addressed promptly.

A. Identifying Accessibility Issues

Accessibility issues can be identified through multiple channels, including:

• Automated Accessibility Audits: Tools like WAVE, Axe, and Lighthouse to scan the website for known accessibility issues (e.g., missing alt text, improper heading structure, insufficient color contrast).
• Manual Accessibility Testing: Manual testing to assess more complex issues, including the functionality of interactive elements (forms, buttons, links), keyboard navigation, and assistive technology compatibility.
• Usability Testing with Disabled Users: Direct feedback from disabled users during usability testing sessions to identify barriers they encounter while interacting with the site.
• User Feedback: Ongoing feedback from users with disabilities through surveys, feedback forms, or direct outreach regarding difficulties they face when using the site.

B. Types of Accessibility Issues to Address

Issues that could be identified and targeted for resolution include but are not limited to:

• Visual Accessibility Issues: Problems related to text readability (e.g., poor contrast, small font sizes), missing alternative text for images, and visual elements that hinder screen reader use.
• Auditory Accessibility Issues: Missing captions for videos, lack of transcripts for audio content, and other accessibility barriers affecting users with hearing impairments.
• Motor Accessibility Issues: Interactive elements (forms, buttons, links) that are not accessible via keyboard navigation or assistive devices, and issues related to timing constraints in completing tasks.
• Cognitive Accessibility Issues: Complex navigation, unclear or dense language, and a lack of clear instructions, which hinder users with cognitive impairments.
• Mobile and Responsive Design Issues: Accessibility issues that arise when the website is viewed on mobile devices or smaller screens, such as elements that are too small to interact with or that require precise touch gestures.

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2. Resolution Process for Accessibility Issues

A. Categorization of Issues

Accessibility issues will be categorized based on severity, user impact, and complexity. Categories include:

1. Critical Issues: Barriers that severely affect the functionality of the site for users with disabilities, such as the inability to complete key tasks (e.g., completing a purchase, filling out a form) due to broken navigation or missing assistive technology support.
2. High-Priority Issues: Issues that affect significant portions of the user base or key user flows but may not completely prevent users from interacting with the site.
3. Medium-Priority Issues: Problems that cause inconvenience or discomfort but do not significantly impact the overall user experience for most users.
4. Low-Priority Issues: Minor issues or cosmetic improvements, such as adjustments to non-essential elements that improve the aesthetic or usability of the site but are not critical for accessibility.

B. Collaboration with Design and Development Teams

To ensure a smooth resolution process, the accessibility team will collaborate closely with the design, development, and content teams to prioritize and implement the necessary changes. Key activities include:

• Development of Accessibility Roadmap: Create a timeline and task list for addressing the identified accessibility issues, with clear deadlines for each category of issues.
• Design Modifications: Update design elements to improve color contrast, ensure font sizes are legible, and fix any navigation issues affecting keyboard and screen reader users.
• Content Adjustments: Ensure all multimedia content has appropriate captions, transcripts, and alternative text for images, and update any complex content to be more user-friendly and accessible.
• Testing and Validation: After implementing fixes, conduct testing (including automated checks and manual validation) to confirm the issues have been resolved and the changes do not introduce new problems.

C. Accountability and Progress Tracking

The progress of accessibility improvements will be tracked through an Accessibility Improvement Tracker. This document will include:

• Issue Identification: A description of each identified issue, including the severity and user impact.
• Status Updates: The current status of each issue (e.g., identified, in progress, resolved, or pending).
• Resolution Deadline: The deadline for resolving each issue, broken down by category.
• Assigned Teams: The team members responsible for addressing each issue (designers, developers, content managers, etc.).
• Final Resolution: A final confirmation that the issue has been fully addressed and validated.

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3. Key Metrics for Tracking Progress

To measure the effectiveness of the accessibility improvements, the following metrics will be used:

1. Percentage of Resolved Issues: Track the percentage of identified accessibility issues that have been successfully resolved by the end of the quarter. The target is 90% of issues resolved.
2. Issue Severity Breakdown: Track the percentage of critical, high-priority, medium-priority, and low-priority issues that have been resolved.
3. User Feedback: Monitor user feedback from disabled users to assess whether the changes have improved their experience and whether any new barriers have been introduced.
4. Usability Testing Results: Measure how the resolution of accessibility issues impacts the usability of the website for disabled users, including any improvement in task completion rates and overall satisfaction scores.
5. Ongoing Compliance: Ensure that all fixes align with WCAG 2.1 AA level requirements, and track the site’s progress toward full compliance.

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4. Targets for the Quarter

A. Target Accessibility Improvement Rate

• Resolution Rate: Aim to resolve at least 90% of identified accessibility issues by the end of the quarter. This includes critical, high-priority, and medium-priority issues.

B. Progress Measurement

• Completion Rate: Track progress weekly, ensuring that significant strides are made toward meeting the 90% target.
• Ongoing Evaluation: Regularly evaluate the effectiveness of the resolutions through additional testing, including user feedback and performance metrics.

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5. Conclusion

Achieving a 90% resolution rate for identified accessibility issues by the end of the quarter is a crucial step in SayPro’s ongoing efforts to enhance the website’s inclusivity and accessibility. By resolving the majority of these issues, SayPro will not only ensure compliance with WCAG 2.1 standards but also create a more inclusive and positive user experience for individuals with disabilities. This initiative will help SayPro move closer to its goal of making its platform fully accessible and user-friendly for all visitors, regardless of their abilities.