SayPro Categories for Feedback Communication quality

Clarity of Communication

• How clear and easy to understand was the information provided?
• Did the communication use simple, straightforward language?
• Were there any aspects of the communication that were confusing or unclear?

2. Relevance of Information

• Was the information you received relevant to your needs or inquiry?
• Did the communication address the right points or issues?
• Did the communication provide the information you were looking for?

3. Tone and Professionalism

• How would you rate the tone of the communication (e.g., friendly, formal, approachable)?
• Did the communication come across as professional and respectful?
• Did you feel that the person communicating was polite and courteous?

4. Responsiveness

• How quickly did you receive a response to your inquiry or request?
• Were you kept informed throughout the process (e.g., progress updates, follow-ups)?
• Did the response meet your expectations for timeliness?

5. Accuracy of Information

• Was the information provided accurate and correct?
• Were there any discrepancies or errors in the communication?

6. Empathy and Understanding

• Did the communicator show empathy and understanding of your situation?
• Did you feel that your concerns were acknowledged and taken seriously?

7. Effectiveness of Problem-Solving Communication

• How effective was the communication in resolving your issue or concern?
• Were you provided with clear steps to address any problems you raised?

8. Availability of Communication Channels

• Were the communication channels (e.g., phone, email, chat) easy to access?
• Did you feel comfortable reaching out with questions or concerns?

9. Consistency

• Was the communication consistent across different channels or team members?
• Did you receive contradictory or conflicting information?

10. Personalization

• Was the communication tailored to your specific needs or situation?
• Did the communicator seem to have an understanding of your unique case or concerns?

11. Follow-up and Closure

• Was there appropriate follow-up after the initial communication?
• Did the communication adequately resolve the issue, leaving you satisfied with the outcome?
• Were you informed of the next steps or actions to be taken?

12. Satisfaction with Overall Communication

• Overall, how satisfied are you with the quality of communication you received?
• What did you like or dislike about the way communication was handled?

13. Suggestions for Improvement

• How can we improve the way we communicate with you?
• Are there any specific areas where communication could be improved?