Clarity of Communication
- How clear and easy to understand was the information provided?
- Did the communication use simple, straightforward language?
- Were there any aspects of the communication that were confusing or unclear?
2. Relevance of Information
- Was the information you received relevant to your needs or inquiry?
- Did the communication address the right points or issues?
- Did the communication provide the information you were looking for?
3. Tone and Professionalism
- How would you rate the tone of the communication (e.g., friendly, formal, approachable)?
- Did the communication come across as professional and respectful?
- Did you feel that the person communicating was polite and courteous?
4. Responsiveness
- How quickly did you receive a response to your inquiry or request?
- Were you kept informed throughout the process (e.g., progress updates, follow-ups)?
- Did the response meet your expectations for timeliness?
5. Accuracy of Information
- Was the information provided accurate and correct?
- Were there any discrepancies or errors in the communication?
6. Empathy and Understanding
- Did the communicator show empathy and understanding of your situation?
- Did you feel that your concerns were acknowledged and taken seriously?
7. Effectiveness of Problem-Solving Communication
- How effective was the communication in resolving your issue or concern?
- Were you provided with clear steps to address any problems you raised?
8. Availability of Communication Channels
- Were the communication channels (e.g., phone, email, chat) easy to access?
- Did you feel comfortable reaching out with questions or concerns?
9. Consistency
- Was the communication consistent across different channels or team members?
- Did you receive contradictory or conflicting information?
10. Personalization
- Was the communication tailored to your specific needs or situation?
- Did the communicator seem to have an understanding of your unique case or concerns?
11. Follow-up and Closure
- Was there appropriate follow-up after the initial communication?
- Did the communication adequately resolve the issue, leaving you satisfied with the outcome?
- Were you informed of the next steps or actions to be taken?
12. Satisfaction with Overall Communication
- Overall, how satisfied are you with the quality of communication you received?
- What did you like or dislike about the way communication was handled?
13. Suggestions for Improvement
- How can we improve the way we communicate with you?
- Are there any specific areas where communication could be improved?
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