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SayPro Categories for Feedback Communication quality

SayPro is a Global Solutions Provider working with Individuals, Governments, Corporate Businesses, Municipalities, International Institutions. SayPro works across various Industries, Sectors providing wide range of solutions.

Email: info@saypro.online Call/WhatsApp: + 27 84 313 7407

Clarity of Communication

  • How clear and easy to understand was the information provided?
  • Did the communication use simple, straightforward language?
  • Were there any aspects of the communication that were confusing or unclear?

2. Relevance of Information

  • Was the information you received relevant to your needs or inquiry?
  • Did the communication address the right points or issues?
  • Did the communication provide the information you were looking for?

3. Tone and Professionalism

  • How would you rate the tone of the communication (e.g., friendly, formal, approachable)?
  • Did the communication come across as professional and respectful?
  • Did you feel that the person communicating was polite and courteous?

4. Responsiveness

  • How quickly did you receive a response to your inquiry or request?
  • Were you kept informed throughout the process (e.g., progress updates, follow-ups)?
  • Did the response meet your expectations for timeliness?

5. Accuracy of Information

  • Was the information provided accurate and correct?
  • Were there any discrepancies or errors in the communication?

6. Empathy and Understanding

  • Did the communicator show empathy and understanding of your situation?
  • Did you feel that your concerns were acknowledged and taken seriously?

7. Effectiveness of Problem-Solving Communication

  • How effective was the communication in resolving your issue or concern?
  • Were you provided with clear steps to address any problems you raised?

8. Availability of Communication Channels

  • Were the communication channels (e.g., phone, email, chat) easy to access?
  • Did you feel comfortable reaching out with questions or concerns?

9. Consistency

  • Was the communication consistent across different channels or team members?
  • Did you receive contradictory or conflicting information?

10. Personalization

  • Was the communication tailored to your specific needs or situation?
  • Did the communicator seem to have an understanding of your unique case or concerns?

11. Follow-up and Closure

  • Was there appropriate follow-up after the initial communication?
  • Did the communication adequately resolve the issue, leaving you satisfied with the outcome?
  • Were you informed of the next steps or actions to be taken?

12. Satisfaction with Overall Communication

  • Overall, how satisfied are you with the quality of communication you received?
  • What did you like or dislike about the way communication was handled?

13. Suggestions for Improvement

  • How can we improve the way we communicate with you?
  • Are there any specific areas where communication could be improved?

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