Overall Satisfaction

• How satisfied are you with the service provided?
• Was the service experience better or worse than expected?

2. Quality of Service

• How would you rate the quality of the service you received?
• Was the service delivered in a professional and competent manner?

3. Timeliness

• Was the service provided in a timely manner?
• How satisfied were you with the speed of service delivery?

4. Communication and Responsiveness

• Was the communication clear and effective?
• How quickly did you receive a response to your inquiry or issue?
• Was the team available when you needed assistance?

5. Employee/Team Interaction

• How would you rate the professionalism and friendliness of the staff?
• Did you feel valued as a customer during your interaction?

6. Problem Resolution

• If you encountered an issue, how effectively was it resolved?
• How satisfied are you with the resolution process and outcome?

7. Ease of Use/Access

• How easy was it to access the service (online portal, customer support, etc.)?
• Was the process straightforward and convenient?

8. Value for Money

• Do you feel the service you received was worth the price paid?
• How would you rate the value of the service overall?

9. Expectations

• Did the service meet, exceed, or fall short of your expectations?
• How well did the service align with the promises or descriptions made?

10. Likelihood to Recommend

• How likely are you to recommend this service to others?
• Would you choose to use this service again in the future?

11. Suggestions for Improvement

• What could we do to improve your experience?
• Are there any aspects of the service that you believe need improvement?

12. General Feedback

• Do you have any additional comments, feedback, or suggestions for us?

Each of these categories allows you to gather specific insights that will help identify areas of strength and opportunities for improvement in your service. You can adapt the wording and structure of these categories based on the context and goals of your feedback survey.