SayPro Coordinating with SayPro Data Backup and Recovery Team for Secure Rollbacks.

Department: SayPro Websites and Apps Office
Governance: SayPro Marketing Royalty
Document Title: Coordination with Data Backup and Recovery Team for Secure Rollbacks
Framework Reference: SCMR-6 – SayPro Monthly Malware Scanning and Recovery Protocol
Reporting Period: June 2025

1. Introduction

The ability to securely roll back systems in the event of a cyberattack, malware infection, or any other significant system compromise is a critical part of SayPro’s disaster recovery and business continuity plans. Coordinating with the SayPro Data Backup and Recovery Team is essential to ensure that rollback procedures can be executed quickly and securely, minimizing downtime and mitigating the impact of any security incidents.

This document outlines the key steps, responsibilities, and protocols for coordinating rollback actions with the Data Backup and Recovery Team in case of critical issues identified during the June 2025 Malware Scanning Process or any ongoing cybersecurity incidents.

2. Objectives of Secure Rollbacks

• Minimize Data Loss: Ensure that any lost or corrupted data due to malware or attack is quickly restored to the most recent clean backup.
• Reduce Downtime: Quickly restore website and application functionality, ensuring minimal service disruption to users.
• Preserve Data Integrity: Guarantee that restored systems do not reintroduce vulnerabilities or other risks, maintaining operational security post-recovery.
• Maintain Compliance: Align recovery efforts with data protection regulations (POPIA, GDPR) and organizational security protocols.

3. Scope of Secure Rollbacks

The coordination between the cybersecurity team and the Data Backup and Recovery Team covers:

• All SayPro digital platforms:
  • SayPro Public Website
  • SayPro Learning Portal
  • SayPro Mobile Apps (iOS and Android)
  • SayPro Admin and Internal Dashboards
• Backup and Recovery Activities:
  • Verifying the integrity of backup data
  • Rolling back to a clean and validated backup version
  • Conducting system checks to ensure no malware remains
  • Monitoring and testing system performance post-rollback

4. Workflow for Coordinating Rollbacks

Step 1: Incident Identification and Initial Assessment

• Monitoring: The cybersecurity team continuously monitors for any abnormal system behavior, which could indicate a malware infection or security breach.
• Malware Detection: If malware is detected during scans or abnormal behavior is identified in logs (e.g., backend access anomalies, phishing attempts), the situation is escalated to the Data Backup and Recovery Team.
• Initial Assessment: The cybersecurity team provides an incident report detailing:
  • The affected systems
  • The nature of the threat (malware, unauthorized access, etc.)
  • Any attempted remediation steps taken so far

Step 2: Communication and Coordination

• Immediate Notification: The cybersecurity team immediately notifies the Data Backup and Recovery Team via internal communication channels (e.g., secure chat, ticketing system).
• Backup Validation: The Data Backup and Recovery Team checks the integrity of the most recent backups from their backup vault or cloud storage. These backups are assessed to ensure they were taken before the infection or attack occurred.

Step 3: Rollback Decision

• Rollback Criteria: The cybersecurity and backup teams collaborate to determine:
  • Whether the incident requires a full system rollback or partial restoration (e.g., specific files or databases).
  • The most appropriate backup snapshot based on the attack timeline.
• Backup Verification: The integrity of the backup is verified to ensure it is clean and free of any malware or suspicious code.

Step 4: Execution of Rollback

• System Restoration:
  • The Data Backup and Recovery Team initiates the rollback process to restore the affected systems to a clean, pre-infection state.
  • Rollback is done using the cleanest available backup, with an emphasis on the most recent stable backup before the infection.
• Rollback Monitoring:
  • The cybersecurity team monitors the rollback process for any system issues or errors that may arise during the restoration.

Step 5: Post-Restore Verification

• System Integrity Check:
  • After the rollback is complete, the cybersecurity team conducts thorough checks to ensure the restored systems are functioning as expected.
  • A final malware scan is conducted to ensure there is no residual malware or vulnerabilities left.
• Performance Testing:
  • All impacted systems (website, portal, apps, dashboards) are tested to verify that their functionality is restored.
  • Logs are reviewed to ensure that no unauthorized access has occurred since the rollback.

Step 6: Reporting and Documentation

• Incident Report Submission:
  • Once the rollback process is completed successfully, the cybersecurity team documents the entire incident, including:
    • The nature of the attack or breach
    • Systems impacted and restored
    • Timeline of the rollback process
    • Any changes made during recovery (e.g., password resets, software patching)
• Update to Stakeholders:
  • The cybersecurity team submits a Malware Incident Report to SayPro Marketing Royalty, outlining all details of the rollback, including root cause analysis and steps to prevent future occurrences.

5. Roles and Responsibilities

6. Compliance and Security Considerations

• Backup Integrity: All backups are encrypted and stored according to SayPro’s data protection policies to ensure they are not tampered with.
• Access Controls: The process is conducted in accordance with role-based access controls (RBAC), ensuring that only authorized personnel have access to system restoration capabilities.
• Data Retention Policies: Backup versions are retained for a set period (e.g., six months) to allow for effective restoration and auditing.

7. Recommendations for Improvement

• Automated Alerts: Integrate an automated alert system for backup health, ensuring the backup team is immediately notified of any issues with backup integrity.
• Frequent Backup Testing: Schedule more frequent backup integrity tests to verify the reliability and restoration speed of critical systems.
• Continuous Monitoring: Enhance real-time monitoring tools to proactively detect potential threats that could require rollback actions.

8. Conclusion

Coordinating with the Data Backup and Recovery Team ensures that SayPro is prepared for a rapid and secure response to any malware incident or system compromise. By adhering to a clear and structured rollback process, SayPro minimizes operational disruptions, ensures data integrity, and maintains a high level of cybersecurity resilience.