SayPro

Crisis Communication Tree (Department-Specific)

Purpose

To establish a clear and efficient flow of communication during crises or emergency situations, ensuring timely, accurate, and coordinated responses within SayPro departments.

Crisis Communication Flow

1. Executive Level

Chief Operations Officer (COO) / SayPro Operations Royalty

• Overall crisis leadership and decision-making
• Communicates with Executive Team and External Stakeholders

2. Department Heads

Each department head is responsible for cascading crisis communications to their teams and reporting back to the COO.

3. Mid-Level Managers / Team Leaders

• Receive instructions from Department Heads
• Communicate updates and action items to frontline staff

4. Frontline Staff / Employees

• Receive critical information and instructions from their immediate supervisors
• Report status updates and any issues encountered back up the chain

Communication Channels

• Email: Primary for formal updates
• SMS/WhatsApp: For urgent alerts and quick confirmations
• Phone Calls: For direct, time-sensitive communication
• SayPro Internal Portal: Central repository for crisis documentation and updates
• Virtual Meetings: For real-time coordination during ongoing incidents

Crisis Communication Protocol

Notes

• Always confirm receipt of messages at each communication level
• Maintain clear, concise, and factual messaging
• Ensure confidentiality and data protection protocols are observed
• Document all communications and actions taken