Your cart is currently empty!
SayPro “Extract weekly system errors and downtime from SayPro activity logs.”
SayPro is a Global Solutions Provider working with Individuals, Governments, Corporate Businesses, Municipalities, International Institutions. SayPro works across various Industries, Sectors providing wide range of solutions.
Email: info@saypro.online Call/WhatsApp: + 27 84 313 7407
SayPro Weekly System Error & Downtime Extraction Report
Report Title: Extraction of Weekly System Errors and Downtime from Activity Logs
Department: SayPro Digital Operations & Monitoring Office
Unit: SayPro Monitoring, Evaluation and Learning Royalty
Report Reference: SEDL-MAYW2-2025
Reporting Period: 8 – 14 May 2025
Prepared by: [Your Name / Technical Analyst]
Date of Submission: 15 May 2025
1. Overview
This report summarizes the extraction, analysis, and classification of system errors and downtime incidents from SayPro’s digital activity logs for the week of 8–14 May 2025. It supports ongoing system reliability monitoring, early warning identification, and service improvement.
2. System Logs Extracted
| Log Source | System Monitored | Date Range | File Type | Extraction Method |
|---|---|---|---|---|
/logs/system_events.log | SayPro LMS | 08–14 May 2025 | .log / .json | Cron-based scheduled pull |
/logs/web_errors.log | SayPro Public Website | 08–14 May 2025 | .log | Daily parsing via LogMiner v3.0 |
/logs/backend_status.log | Database & API | 08–14 May 2025 | .csv | Manual extraction + diagnostic tools |
3. Summary of Detected Errors & Downtime
A. Downtime Incidents
| Date | System | Duration | Cause | Resolved | Severity |
|---|---|---|---|---|---|
| May 9, 2025 | LMS | 17 minutes | Scheduled maintenance overran | Yes | Low |
| May 13, 2025 | Website | 6 minutes | Unexpected restart due to memory leak | Yes | Medium |
- Total Downtime Incidents: 2
- Total Duration of Downtime: 23 minutes
- Overall System Uptime (Week): 99.78%
B. System Errors Logged
| Error Code | System | Frequency | Error Type | Description | Status |
|---|---|---|---|---|---|
| 504 | LMS | 14 times | Gateway Timeout | Delay in user login load | Mitigated by backend scaling |
| 403 | Website | 5 times | Access Denied | Misconfigured user role | Resolved via permission patch |
| 502 | API Gateway | 3 times | Bad Gateway | Timeout in response from DB server | Escalated for performance tuning |
- Total Errors Detected: 22 unique instances
- Error Peak Time: Between 12 PM – 2 PM daily
- Most Frequent Error Type: LMS login timeout (504)
4. Actions Taken
| Action Date | Issue Addressed | Technical Action | Status |
|---|---|---|---|
| May 9 | LMS login 504 errors | Increased backend thread capacity | Resolved |
| May 10 | Website permission error (403) | Updated user group policy | Resolved |
| May 13 | Website memory leak | Restarted containers, upgraded RAM allocation | Monitoring |
5. Recommendations
- Implement auto-scaling policy for LMS backend servers during peak usage
- Establish alert system for memory threshold breach on website containers
- Optimize API query logic to reduce timeout-related 502 errors
- Schedule earlier maintenance windows to avoid user impact during peak hours
6. Conclusion
System performance remains stable with minor but manageable errors and downtime incidents. Rapid response to detected issues has maintained service availability within acceptable limits. Continued monitoring, proactive scaling, and optimization efforts are recommended.
7. Sign-Off
Prepared by: [Full Name]
Position: Technical Analyst / Digital Operations Officer
Signature: ______________________
Date: 15 May 2025
Leave a Reply
You must be logged in to post a comment.