The Feedback Collection Tracker is designed to efficiently monitor and document the collection of feedback from all participants. This tracker ensures no key stakeholders are missed and provides a clear, accessible record of responses for analysis and review. The tracker can be used across various survey methods (email, in-app, phone, etc.) and for multiple feedback campaigns.

Here’s a suggested structure for the Feedback Collection Tracker document:

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Feedback Collection Tracker

Feedback Source	Participant Name/ID	Survey Type	Date of Response	Status (Completed/Partial)	Key Feedback Areas	Response Summary/Notes	Follow-Up Actions	Responsible Team/Person
Email Campaign	John Doe (ID: 12345)	Service Quality	02/02/2025	Completed	Service speed, Support	Positive feedback on service, but slow response time mentioned.	Implement faster response procedures	Operations Team
In-App Survey	Jane Smith (ID: 67890)	Program Satisfaction	02/03/2025	Completed	Mobile app usability	Expressed frustration with app crashes, needs update.	Prioritize mobile app fix in next update	Product Team
Website Feedback	Customer123 (ID: 11223)	User Experience	02/01/2025	Partial	Ease of navigation	Good feedback on navigation, but unclear instructions for new users.	Improve user guidance in FAQ section	UX/UI Team
Phone Survey	Bob Lee (ID: 44556)	Customer Support	02/04/2025	Completed	Support interaction	Satisfied with resolution, suggested follow-up email for confirmation.	Implement follow-up confirmation emails	Customer Support Team
Email Campaign	Alice Green (ID: 78901)	General Feedback	02/02/2025	Completed	Pricing concerns	Pricing is high compared to competitors. Wants more flexibility.	Investigate tiered pricing options	Finance & Marketing Teams
In-App Survey	David Blue (ID: 22334)	Service Quality	02/01/2025	Completed	Timeliness of service	Appreciated timely support, but requested faster response in peak hours.	Increase staffing during peak times	Operations Team
Website Feedback	Lisa White (ID: 33445)	Program Satisfaction	02/02/2025	Partial	Feature suggestions	Suggested more customization options for the service.	Add customizable options for programs	Product Team

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Columns Explanation:

1. Feedback Source: Indicates where the feedback was collected (e.g., Email Campaign, In-App Survey, Website Feedback, Phone Survey).
2. Participant Name/ID: Name or anonymous identifier for the participant.
3. Survey Type: The type of feedback survey (e.g., Service Quality, Program Satisfaction, User Experience, Customer Support, General Feedback).
4. Date of Response: The date when the participant submitted the feedback.
5. Status (Completed/Partial): Tracks whether the feedback was fully completed or partially completed (important for follow-up).
6. Key Feedback Areas: Highlights the main themes or areas addressed in the feedback (e.g., service speed, app functionality, pricing, support).
7. Response Summary/Notes: A brief summary of what the participant mentioned, including any important positive or negative points.
8. Follow-Up Actions: Actionable items derived from the feedback (e.g., product improvements, service process changes, customer support updates).
9. Responsible Team/Person: The team or individual who will be responsible for addressing the feedback and implementing the follow-up actions.

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How to Use the Tracker:

1. Monitor Responses: Use the tracker to ensure all feedback responses are collected and documented. This will help in monitoring the effectiveness of each feedback campaign.
2. Identify Patterns: By categorizing feedback into key areas and summarizing responses, this tracker enables quick identification of recurring themes or concerns.
3. Follow-Up: Use the “Follow-Up Actions” column to assign specific tasks and deadlines to relevant teams to ensure that feedback is acted upon.
4. Report Generation: The collected data can be compiled and summarized for higher-level reporting or further in-depth analysis.

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Recommended Updates and Maintenance:

• Regular Updates: The tracker should be updated regularly to include new responses as feedback is received.
• Data Integrity: Ensure all fields are completed for each entry to maintain consistency and usefulness in analysis.
• Review: Regularly review the responses and ensure that actionable insights are being addressed by the responsible teams.

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Tracking Overview:

• Total Number of Feedback Responses: 7
• Total Number of Completed Surveys: 5
• Total Number of Partial Surveys: 2
• Primary Feedback Areas:
  • Service Quality (2 responses)
  • Program Satisfaction (1 response)
  • User Experience (2 responses)
  • Customer Support (1 response)
  • General Feedback (1 response)

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This Feedback Collection Tracker will help SayPro to ensure no valuable insights are missed, and all feedback is properly addressed in a timely manner. It ensures that all teams are aligned and know their responsibilities for acting on the feedback provided.