SayPro Feedback Collection Tracker

The Feedback Collection Tracker is designed to efficiently monitor and document the collection of feedback from all participants. This tracker ensures no key stakeholders are missed and provides a clear, accessible record of responses for analysis and review. The tracker can be used across various survey methods (email, in-app, phone, etc.) and for multiple feedback campaigns.

Here’s a suggested structure for the Feedback Collection Tracker document:

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Feedback Collection Tracker

Feedback Source	Participant Name/ID	Survey Type	Date of Response	Status (Completed/Partial)	Key Feedback Areas	Response Summary/Notes	Follow-Up Actions	Responsible Team/Person
Email Campaign	John Doe (ID: 12345)	Service Quality	02/02/2025	Completed	Service speed, Support	Positive feedback on service, but slow response time mentioned.	Implement faster response procedures	Operations Team
In-App Survey	Jane Smith (ID: 67890)	Program Satisfaction	02/03/2025	Completed	Mobile app usability	Expressed frustration with app crashes, needs update.	Prioritize mobile app fix in next update	Product Team
Website Feedback	Customer123 (ID: 11223)	User Experience	02/01/2025	Partial	Ease of navigation	Good feedback on navigation, but unclear instructions for new users.	Improve user guidance in FAQ section	UX/UI Team
Phone Survey	Bob Lee (ID: 44556)	Customer Support	02/04/2025	Completed	Support interaction	Satisfied with resolution, suggested follow-up email for confirmation.	Implement follow-up confirmation emails	Customer Support Team
Email Campaign	Alice Green (ID: 78901)	General Feedback	02/02/2025	Completed	Pricing concerns	Pricing is high compared to competitors. Wants more flexibility.	Investigate tiered pricing options	Finance & Marketing Teams
In-App Survey	David Blue (ID: 22334)	Service Quality	02/01/2025	Completed	Timeliness of service	Appreciated timely support, but requested faster response in peak hours.	Increase staffing during peak times	Operations Team
Website Feedback	Lisa White (ID: 33445)	Program Satisfaction	02/02/2025	Partial	Feature suggestions	Suggested more customization options for the service.	Add customizable options for programs	Product Team

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Columns Explanation:

1. Feedback Source: Indicates where the feedback was collected (e.g., Email Campaign, In-App Survey, Website Feedback, Phone Survey).
2. Participant Name/ID: Name or anonymous identifier for the participant.
3. Survey Type: The type of feedback survey (e.g., Service Quality, Program Satisfaction, User Experience, Customer Support, General Feedback).
4. Date of Response: The date when the participant submitted the feedback.
5. Status (Completed/Partial): Tracks whether the feedback was fully completed or partially completed (important for follow-up).
6. Key Feedback Areas: Highlights the main themes or areas addressed in the feedback (e.g., service speed, app functionality, pricing, support).
7. Response Summary/Notes: A brief summary of what the participant mentioned, including any important positive or negative points.
8. Follow-Up Actions: Actionable items derived from the feedback (e.g., product improvements, service process changes, customer support updates).
9. Responsible Team/Person: The team or individual who will be responsible for addressing the feedback and implementing the follow-up actions.

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How to Use the Tracker:

1. Monitor Responses: Use the tracker to ensure all feedback responses are collected and documented. This will help in monitoring the effectiveness of each feedback campaign.
2. Identify Patterns: By categorizing feedback into key areas and summarizing responses, this tracker enables quick identification of recurring themes or concerns.
3. Follow-Up: Use the “Follow-Up Actions” column to assign specific tasks and deadlines to relevant teams to ensure that feedback is acted upon.
4. Report Generation: The collected data can be compiled and summarized for higher-level reporting or further in-depth analysis.

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Recommended Updates and Maintenance:

• Regular Updates: The tracker should be updated regularly to include new responses as feedback is received.
• Data Integrity: Ensure all fields are completed for each entry to maintain consistency and usefulness in analysis.
• Review: Regularly review the responses and ensure that actionable insights are being addressed by the responsible teams.

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Tracking Overview:

• Total Number of Feedback Responses: 7
• Total Number of Completed Surveys: 5
• Total Number of Partial Surveys: 2
• Primary Feedback Areas:
  • Service Quality (2 responses)
  • Program Satisfaction (1 response)
  • User Experience (2 responses)
  • Customer Support (1 response)
  • General Feedback (1 response)

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This Feedback Collection Tracker will help SayPro to ensure no valuable insights are missed, and all feedback is properly addressed in a timely manner. It ensures that all teams are aligned and know their responsibilities for acting on the feedback provided.