- SayPro Use this document to log the details of each feedback response, noting submission dates, participant details, and any follow-up actions required.
SayPro Feedback Collection Tracker
Feedback ID | Participant Name | Email Address | Date of Submission | Overall Satisfaction | Product/Service Rating | Communication Rating | Timeliness Rating | Suggestions for Improvement | Follow-up Action Required | Assigned To | Follow-up Date |
---|---|---|---|---|---|---|---|---|---|---|---|
001 | John Doe | john.doe@email.com | 2025-02-20 | Satisfied | Good | Very Satisfied | Satisfied | Improve delivery times | Yes – Reach out for more details | Jane Smith | 2025-02-27 |
002 | Emma Davis | emma.davis@email.com | 2025-02-22 | Very Satisfied | Excellent | Satisfied | Very Satisfied | No suggestions, very happy | No follow-up needed | N/A | N/A |
003 | Mark Lee | mark.lee@email.com | 2025-02-23 | Neutral | Average | Neutral | Dissatisfied | Better communication and updates | Yes – Provide an update on communication improvements | John Brown | 2025-02-28 |
004 | Sarah Miller | sarah.miller@email.com | 2025-02-24 | Dissatisfied | Below Average | Dissatisfied | Very Dissatisfied | Issue with product quality | Yes – Investigate the issue and reach out | Jane Smith | 2025-03-01 |
005 | David Wilson | david.wilson@email.com | 2025-02-25 | Very Satisfied | Excellent | Very Satisfied | Very Satisfied | Excellent service, no changes needed | No follow-up needed | N/A | N/A |
SayPro Columns Explanation:
- SayPro Feedback ID: A unique identifier for each feedback response (can be numbered).
- SayPro Participant Name: The name of the person providing feedback.
- SayPro Email Address: Contact email of the participant (for follow-up purposes).
- SayPro Date of Submission: The date when the feedback was submitted.
- SayPro Overall Satisfaction: Rating of overall satisfaction (e.g., Very Satisfied, Satisfied, etc.).
- SayPro Product/Service Rating: Rating of the product/service quality.
- SayPro Communication Rating: Rating of communication and support experience.
- SayPro Timeliness Rating: Rating of delivery or service timeliness.
- SayPro Suggestions for Improvement: Any feedback provided for improvements or enhancements.
- SayPro Follow-up Action Required: Indicates whether any follow-up action is needed and what action (e.g., reach out for more details, resolve issue, etc.).
- SayPro Assigned To: The team member assigned to handle the follow-up action.
- SayPro Follow-up Date: The date by which the follow-up should be completed
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