SayPro Feedback Collection:Send out post-event surveys to all attendees to gather feedback on the event experience and their learning outcomes.

SayPro Feedback Collection: Post-Event Surveys to Evaluate Event Experience and Learning Outcomes

Objective:
To collect structured feedback from all attendees—both in-person and online—regarding their overall experience, session quality, logistical execution, and learning outcomes. This will inform improvements for future SayPro events and demonstrate commitment to continuous learning and participant satisfaction.

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1. Survey Design and Content

Survey Tools

• Use reliable digital platforms such as Google Forms, SurveyMonkey, Typeform, or integrated event tools (like Whova or Hopin).
• For in-person attendees, provide a QR code on printed materials or display it on the final slide of sessions.

Key Survey Sections

A. General Experience

• How satisfied were you with the overall event? (1–5 scale)
• Was the event well-organized and accessible?
• Did you experience any technical or logistical issues?

B. Session Evaluation

• Which sessions/workshops did you attend?
• How would you rate the quality of each session? (1–5)
• Were the topics relevant to your interests or professional goals?

C. Learning Outcomes

• What were your three key takeaways from the event?
• Do you feel more confident or knowledgeable in the subject areas covered?
• Will you apply what you learned in your work or community?

D. Engagement and Interaction

• Did you feel engaged and included during the sessions?
• Were opportunities to ask questions and interact adequate?

E. Suggestions for Improvement

• What could have been improved?
• Are there topics or speakers you’d like to see next time?
• Would you attend another SayPro event in the future?

Optional:

• Name and contact info (for those willing to be contacted for follow-up or deeper feedback)

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2. Survey Distribution Strategy

Timing

• Send survey within 12–24 hours post-event while the experience is fresh.
• Follow up with a reminder email 2–3 days later to increase response rates.

Channels

• Email: Personalized thank-you message with a survey link.
• WhatsApp or SMS: Short message with a direct survey link.
• Event Platform: Pop-up or notification after final session.
• Social Media: (Optional) Post a public thank-you with a link for feedback.

Incentives (Optional)

• Offer a certificate of participation, access to exclusive content, or a chance to win a small prize as a reward for completing the survey.

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3. Data Analysis and Use

• Compile responses to identify:
  • Session-specific feedback and speaker ratings
  • Common praise and complaints
  • Trends in learning outcomes and participant satisfaction
• Share a summary report with key stakeholders and staff.
• Use the findings to refine future programming, speaker selection, and logistical planning.

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Success Indicators

• At least 60% response rate from registered attendees
• Quantitative satisfaction rating of 4.2+/5 overall
• Clear action points identified from qualitative feedback

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Would you like a sample post-event survey template or email to accompany the feedback request?