SayPro Feedback Evaluation Form: A template for collecting feedback from internal stakeholders or customers.

SayPro Feedback Evaluation Form

The SayPro Feedback Evaluation Form is designed to collect valuable feedback from internal stakeholders, customers, or any relevant parties involved in the evaluation process. This template helps standardize feedback collection, ensuring that the information gathered is consistent, clear, and actionable. Whether you’re evaluating a service, product, process, or initiative, this form will capture insights that can be used for analysis, improvement, and strategic decision-making.

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SayPro Feedback Evaluation Form

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1. General Information

• Feedback Provider Name:
  (First Name, Last Name)
• Position/Role:
  (For internal stakeholders, e.g., Marketing Manager, Customer Support Representative)
• Organization/Department:
  (Name of the department or organization of the feedback provider)
• Date:
  (Date of feedback submission)
• Feedback Type:
  (Select one: Customer Feedback / Internal Stakeholder Feedback / Product/Service Feedback / Process Feedback)

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2. Feedback Context

Please provide a brief description of the context of this feedback.

• What is being evaluated?
  (e.g., Customer Service, Product Quality, Marketing Campaign, Process Efficiency, etc.)
• Duration or Timeframe of Interaction:
  (How long was the service used, or how long has the process been in place? E.g., 1 month, 3 months, specific dates.)
• Stakeholder Group:
  (Internal Employee / Customer / External Partner / Other)

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3. Rating Section

For each statement below, please rate your level of agreement or satisfaction based on the following scale:

• 1 – Strongly Disagree / Very Dissatisfied
• 2 – Disagree / Dissatisfied
• 3 – Neutral
• 4 – Agree / Satisfied
• 5 – Strongly Agree / Very Satisfied

Feedback Category	Question/Statement	Rating (1-5)
Product/Service Quality	The product/service met my expectations.	[ ]
Customer Service	I was satisfied with the responsiveness and helpfulness of customer support.	[ ]
Communication	The communication regarding the service/product was clear and timely.	[ ]
Ease of Use/Accessibility	The product or service was easy to use and navigate.	[ ]
Efficiency	The process or service provided was efficient and completed in a timely manner.	[ ]
Satisfaction with Outcomes	The outcome of the product or service was satisfactory and met my needs.	[ ]
Problem Resolution	Any issues or problems encountered were resolved effectively and promptly.	[ ]
Overall Experience	Overall, I am satisfied with my experience with the product/service/process.	[ ]

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4. Open-Ended Feedback

Please provide detailed responses to the following questions to help us understand your experience better.

• What did you like most about the product/service/process?
  (Please be as specific as possible, e.g., features, support, usability, etc.)
• What areas do you feel need improvement?
  (Please specify any challenges or issues encountered, or areas where the product/service could be enhanced.)
• Was there anything about the service/product/process that you found confusing or difficult to use?
  (Describe any issues with usability, communication, or functionality.)
• How do you think we can improve the customer experience (for customers) or work efficiency (for internal stakeholders)?
  (Suggestions for improving processes, workflows, or product features.)
• Any additional comments or suggestions for the team?
  (Any other thoughts that would help us improve or refine the product/service/process.)

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5. Follow-Up

Would you like a follow-up regarding your feedback?

• Yes, please follow up with me.
  • Preferred Contact Method:
    (Email / Phone / Other)
• No, I do not need a follow-up.

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6. Consent

By submitting this feedback form, I agree that my responses can be used for analysis and improvement purposes within SayPro. If feedback includes sensitive or personal information, I understand that SayPro will handle it in accordance with its privacy policies.

• I consent to the use of my feedback as outlined above.

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Notes for Using the Feedback Evaluation Form:

• Clarity: Ensure that the questions are clear and easy to understand. The scale (1-5) should be consistent across all questions to make it easier to analyze.
• Customization: The form can be customized based on the specific service, product, or process being evaluated. For example, you could add additional categories such as pricing, delivery time, or specific product features.
• Confidentiality: Respect confidentiality when collecting feedback, especially for internal stakeholders or customers who may provide sensitive information.
• Analysis: Use the feedback to identify areas of success and opportunities for improvement. Both quantitative (ratings) and qualitative (open-ended) responses should be considered in decision-making.

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This SayPro Feedback Evaluation Form will help gather structured, meaningful feedback that is critical for continuous improvement, whether you are working on a product launch, a service enhancement, or refining internal processes.