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SayPro Feedback Evaluation Matrix for analyzing the quality of responses.
SayPro is a Global Solutions Provider working with Individuals, Governments, Corporate Businesses, Municipalities, International Institutions. SayPro works across various Industries, Sectors providing wide range of solutions.
Email: info@saypro.online Call/WhatsApp: + 27 84 313 7407
SayPro Feedback Evaluation Matrix
| Criteria | Description | Rating Scale (1-5) | Notes / Examples |
|---|---|---|---|
| Relevance | How directly does the feedback relate to the program, policy, or research goal? | 1 = Not related 5 = Highly relevant | Does it address specific issues or goals within SayPro’s scope? |
| Clarity | Is the feedback clear, understandable, and logically expressed? | 1 = Confusing 5 = Very clear | Avoids vague or ambiguous language. |
| Depth of Insight | Does the feedback provide thoughtful analysis, suggestions, or nuanced input? | 1 = Superficial 5 = Deep insight | Goes beyond surface-level comments to explore causes or solutions. |
| Actionability | Can the feedback be realistically used to inform decisions or improvements? | 1 = Not usable 5 = Easily actionable | Offers specific suggestions, not just complaints or praise. |
| Evidence Support | Does the feedback cite experience, data, or examples to support claims? | 1 = None 5 = Strong evidence | Includes stats, case studies, lived experiences, etc. |
| Representativeness | Does the feedback reflect broader stakeholder concerns or isolated views? | 1 = Highly unique 5 = Widely shared | Supported by other stakeholders or survey data. |
| Constructiveness | Is the tone of feedback helpful, even if critical? | 1 = Hostile 5 = Constructive | Offers solutions or alternatives, not just negative remarks. |
📌 Instructions for Use:
- Apply the matrix to each feedback entry (interviews, survey responses, written submissions).
- Score each of the seven criteria from 1 to 5.
- Total Score Range: 7 to 35.
- Use the results to:
- Identify high-quality feedback for integration.
- Flag low-scoring feedback for clarification or follow-up.
- Summarize trends across stakeholders.
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