SayPro Feedback Forms

Date: [Insert Date]
Prepared by: SayPro Technology Infrastructure Team

This Feedback Form is designed to gather input from various departments within SayPro regarding their satisfaction with technology systems and any challenges they are facing. The feedback collected will provide valuable insights into how technology is supporting operational needs and identify areas for improvement.

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1. Department Information

Please fill out the following information regarding your department:

• Department Name:
  • Sales
  • Marketing
  • IT
  • HR
  • Finance
  • Customer Support
  • Operations
  • Other (please specify): _______________________
• Your Name (Optional):
  • [Text Field]
• Position/Role:
  • [Text Field]

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2. Technology Usage Overview

Please rate your department’s usage of the following technology systems:

• CRM System:
  • Frequently used
  • Occasionally used
  • Rarely used
  • Not used at all
• ERP System:
  • Frequently used
  • Occasionally used
  • Rarely used
  • Not used at all
• Internal Communication Tools (e.g., Slack, Microsoft Teams):
  • Frequently used
  • Occasionally used
  • Rarely used
  • Not used at all
• Document Management/Collaboration Tools (e.g., Google Drive, SharePoint):
  • Frequently used
  • Occasionally used
  • Rarely used
  • Not used at all
• Other Technology Tools/Systems Used:
  • [Text Field]

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3. System Performance Satisfaction

Please rate your satisfaction with the following aspects of the technology systems you use:

System/Technology	Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied
CRM System	[ ]	[ ]	[ ]	[ ]	[ ]
ERP System	[ ]	[ ]	[ ]	[ ]	[ ]
Internal Communication	[ ]	[ ]	[ ]	[ ]	[ ]
Document Management	[ ]	[ ]	[ ]	[ ]	[ ]
Website/Customer Portal	[ ]	[ ]	[ ]	[ ]	[ ]

Additional Comments on Performance:

• [Text Field]

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4. Speed and Efficiency

Please rate the speed and efficiency of the technology systems you use on a daily basis:

• System/Technology Performance:
  • Very Fast
  • Fast
  • Average
  • Slow
  • Very Slow
• System/Technology Response Time:
  • Very Fast (less than 2 seconds)
  • Fast (2–5 seconds)
  • Average (5–10 seconds)
  • Slow (10+ seconds)
  • Very Slow (continual delays)

Additional Comments on Speed and Efficiency:

• [Text Field]

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5. Challenges and Issues

Please indicate any challenges or issues your department has faced while using the technology systems:

Challenge/Issue	Frequently	Occasionally	Rarely	Never
System Downtime	[ ]	[ ]	[ ]	[ ]
Slow System Response	[ ]	[ ]	[ ]	[ ]
Integration Issues	[ ]	[ ]	[ ]	[ ]
User Interface (UI) Issues	[ ]	[ ]	[ ]	[ ]
Data Accuracy Issues	[ ]	[ ]	[ ]	[ ]
Lack of Training	[ ]	[ ]	[ ]	[ ]
Security Concerns	[ ]	[ ]	[ ]	[ ]

Other Challenges Faced:

• [Text Field]

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6. Technical Support Satisfaction

Please rate your satisfaction with the support and assistance provided by the IT team:

Support Area	Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied
Response Time to Requests	[ ]	[ ]	[ ]	[ ]	[ ]
Quality of Assistance	[ ]	[ ]	[ ]	[ ]	[ ]
Resolution Time for Issues	[ ]	[ ]	[ ]	[ ]	[ ]
Overall Technical Support	[ ]	[ ]	[ ]	[ ]	[ ]

Additional Comments on Technical Support:

• [Text Field]

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7. Usability and User Experience

Please rate the usability of the technology systems you use on a regular basis:

System/Technology	Very Easy to Use	Easy to Use	Neutral	Difficult to Use	Very Difficult to Use
CRM System	[ ]	[ ]	[ ]	[ ]	[ ]
ERP System	[ ]	[ ]	[ ]	[ ]	[ ]
Internal Communication Tools	[ ]	[ ]	[ ]	[ ]	[ ]
Document Management	[ ]	[ ]	[ ]	[ ]	[ ]
Website/Customer Portal	[ ]	[ ]	[ ]	[ ]	[ ]

Additional Comments on Usability:

• [Text Field]

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8. Suggestions for Improvement

Please provide any suggestions or recommendations for improving the technology systems:

• Suggestions for System Improvement:
  • [Text Field]
• Suggestions for New Technologies or Tools:
  • [Text Field]
• Additional Feedback:
  • [Text Field]

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9. Future Technology Needs

Please indicate any technology needs or tools that could help improve your department’s efficiency and performance:

Technology Need	High Priority	Medium Priority	Low Priority	Not Needed
Cloud-Based Solutions	[ ]	[ ]	[ ]	[ ]
Mobile Application	[ ]	[ ]	[ ]	[ ]
Artificial Intelligence (AI) Tools	[ ]	[ ]	[ ]	[ ]
Advanced Analytics Tools	[ ]	[ ]	[ ]	[ ]
Data Security Tools	[ ]	[ ]	[ ]	[ ]

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10. Department Manager Approval (Optional)

• Manager Name:
  • [Text Field]
• Manager’s Comments:
  • [Text Field]

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Thank You for Your Feedback!

Your input is crucial in helping us improve the technology systems at SayPro. We will use your feedback to prioritize improvements, resolve issues, and enhance overall system performance and user experience.