SayPro Feedback Survey Design

Internal Employee Feedback Survey

Introduction:

Thank you for participating in SayPro’s internal employee feedback survey. Your input is essential in helping us improve our internal processes, communication, and overall work environment. Please take a few moments to answer the following questions.

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Section A: Work Environment & Employee Engagement

1. How satisfied are you with your overall work environment at SayPro?
   • 1 (Very Dissatisfied) | 2 | 3 | 4 | 5 (Very Satisfied)
2. How would you rate the level of communication from leadership within SayPro?
   • 1 (Very Poor) | 2 | 3 | 4 | 5 (Very Good)
3. Do you feel recognized for your contributions at SayPro?
   • 1 (Not at all) | 2 | 3 | 4 | 5 (Very much so)
4. How satisfied are you with the opportunities for career growth and development?
   • 1 (Very Dissatisfied) | 2 | 3 | 4 | 5 (Very Satisfied)
5. What areas of improvement would you suggest to enhance employee engagement and morale?
   (Open-ended)

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Section B: Team Collaboration & Internal Processes

6. How well do teams collaborate across different departments within SayPro?
   • 1 (Very Poorly) | 2 | 3 | 4 | 5 (Very Well)
7. How effective are the internal processes in helping you do your job?
   • 1 (Very Ineffective) | 2 | 3 | 4 | 5 (Very Effective)
8. How would you rate the tools and resources provided to you for your job?
   • 1 (Very Poor) | 2 | 3 | 4 | 5 (Very Good)
9. Is there any feedback or suggestions you have regarding our internal communication tools (e.g., Slack, Teams, email)?
   (Open-ended)

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Section C: Overall Experience

10. How likely are you to recommend SayPro as a place to work to your peers?
    • 1 (Not at all likely) | 2 | 3 | 4 | 5 (Extremely likely)
11. What do you think is the most significant strength of SayPro as an employer?
    (Open-ended)
12. What is the biggest challenge you face working at SayPro?
    (Open-ended)
13. Do you have any suggestions for improving the workplace experience at SayPro?
    (Open-ended)

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2. External Client/Partner Feedback Survey

Introduction:

Thank you for taking the time to provide feedback on your recent experience with SayPro. Your input helps us enhance the services we provide and ensures that we meet your expectations. Please complete the survey below.

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Section A: Service Satisfaction

1. How satisfied are you with the overall service provided by SayPro?
   • 1 (Very Dissatisfied) | 2 | 3 | 4 | 5 (Very Satisfied)
2. How well did SayPro understand and address your needs?
   • 1 (Not at all) | 2 | 3 | 4 | 5 (Very well)
3. How would you rate the timeliness of the service you received?
   • 1 (Very Slow) | 2 | 3 | 4 | 5 (Very Fast)
4. How satisfied are you with the quality of communication throughout the service delivery process?
   • 1 (Very Dissatisfied) | 2 | 3 | 4 | 5 (Very Satisfied)

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Section B: Process Effectiveness

5. How easy was it to navigate the process of working with SayPro (e.g., placing orders, submitting requests)?
   • 1 (Very Difficult) | 2 | 3 | 4 | 5 (Very Easy)
6. Were your issues or requests resolved in a timely manner?
   • 1 (Not at all) | 2 | 3 | 4 | 5 (Completely)
7. How clear and understandable was the information provided to you regarding the service or product you received?
   • 1 (Very Unclear) | 2 | 3 | 4 | 5 (Very Clear)
8. How likely are you to continue working with SayPro for future services or projects?
   • 1 (Not at all likely) | 2 | 3 | 4 | 5 (Extremely likely)

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Section C: Client Engagement & Relationship

9. How satisfied are you with the level of proactive engagement SayPro has shown in keeping you updated on service progress?
   • 1 (Very Dissatisfied) | 2 | 3 | 4 | 5 (Very Satisfied)
10. How well did SayPro manage expectations during your project or engagement?
    • 1 (Very Poorly) | 2 | 3 | 4 | 5 (Very Well)
11. How would you rate the professionalism of SayPro’s team members in their interactions with you?
    • 1 (Very Unprofessional) | 2 | 3 | 4 | 5 (Very Professional)

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Section D: Suggestions & Feedback

12. What aspect of SayPro’s service would you say is the most valuable to your business or project?
    (Open-ended)
13. What aspect of SayPro’s service would you suggest needs improvement?
    (Open-ended)
14. Do you have any additional comments, suggestions, or concerns regarding your experience with SayPro?
    (Open-ended)

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Survey Distribution & Participation Tracking:

• Target Audience:
  • Internal Employees: All departments and teams within SayPro
  • External Clients/Partners: Clients and partners who have interacted with SayPro between April 1st, 2025 – April 3rd, 2025
• Survey Method:
  • Online survey platforms such as SurveyMonkey, Google Forms, or Typeform for easy distribution and data collection.
• Survey Distribution:
  • For employees: Share via internal communication tools (email, intranet, or Slack).
  • For clients/partners: Distribute via email with a personalized invitation to participate in the survey.