SayPro Feedback Survey Template

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Part 1: Service Quality

1. How would you rate the overall quality of services provided by SayPro?
   (1 = Very Poor, 5 = Excellent)
   • 1 | 2 | 3 | 4 | 5
2. How satisfied are you with the responsiveness of SayPro’s team?
   (1 = Very Dissatisfied, 5 = Very Satisfied)
   • 1 | 2 | 3 | 4 | 5
3. How would you rate the accuracy and effectiveness of SayPro’s solutions?
   (1 = Very Poor, 5 = Excellent)
   • 1 | 2 | 3 | 4 | 5
4. How would you rate the timeliness of service delivery?
   (1 = Very Poor, 5 = Excellent)
   • 1 | 2 | 3 | 4 | 5
5. Were the services provided tailored to meet your needs?
   • Yes
   • No
   • Somewhat
6. How easy is it to communicate with SayPro’s support team?
   (1 = Very Difficult, 5 = Very Easy)
   • 1 | 2 | 3 | 4 | 5

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Part 2: Program Satisfaction

7. How satisfied are you with the training and development programs provided by SayPro?
   (1 = Very Dissatisfied, 5 = Very Satisfied)
   • 1 | 2 | 3 | 4 | 5
8. Did the training programs meet your expectations?
   • Yes
   • No
   • Somewhat
9. How well do you feel the program addressed your professional development needs?
   (1 = Not At All, 5 = Completely)
   • 1 | 2 | 3 | 4 | 5
10. How helpful do you find SayPro’s ongoing support after completing a program or service?
    (1 = Not Helpful, 5 = Extremely Helpful)

• 1 | 2 | 3 | 4 | 5

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Part 3: Areas for Improvement

11. What aspects of SayPro’s services do you feel need the most improvement? (Select all that apply)

• Service quality
• Response time
• Communication
• Training programs
• Customer support
• Others (please specify) ___________

12. What specific improvements would you suggest for SayPro’s training and development programs?
    Open-ended
13. Are there any specific service delivery aspects that you believe could be enhanced?
    Open-ended
14. Do you feel the services offered by SayPro align with your goals and needs?

• Yes
• No
• Somewhat
• Please elaborate: _______________

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Part 4: Additional Feedback

15. What has been the most positive experience you’ve had with SayPro?
    Open-ended
16. What challenges or difficulties have you faced while working with SayPro?
    Open-ended
17. Do you have any additional comments or suggestions for SayPro to improve its services or programs?
    Open-ended

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Part 5: Overall Rating

18. Overall, how likely are you to recommend SayPro’s services to others?
    (1 = Not Likely, 10 = Extremely Likely)

• 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10

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Conclusion:

• Thank You: Thank you for taking the time to provide your feedback. Your insights are invaluable in helping SayPro improve its services and programs.
• Next Steps: Based on your feedback, we will be working on refining areas that need improvement. We’ll reach out if further clarification is needed.