General Information

(For segmentation purposes, optional)

• Your Role:
  • Employee
  • Client
  • External Stakeholder
  • Other (Please specify): _____________
• Department/Area of Interaction (if applicable):
  • Customer Service
  • Technical Support
  • Product Development
  • HR / Training
  • Marketing
  • Other: _____________
• Interaction Frequency with SayPro:
  • First-time interaction
  • Occasional interaction
  • Regular interaction

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2. Service Satisfaction

a. How satisfied are you with the overall service provided by SayPro?

(1 = Very Dissatisfied, 5 = Very Satisfied)

• 1 | 2 | 3 | 4 | 5

b. How well do you feel SayPro understands your needs?

(1 = Not at all, 5 = Very well)

• 1 | 2 | 3 | 4 | 5

c. How likely are you to recommend SayPro’s services to others?

(1 = Not at all likely, 5 = Extremely likely)

• 1 | 2 | 3 | 4 | 5

d. What aspect of SayPro’s service do you appreciate the most?

(Open-ended)

e. What area of service do you believe needs the most improvement?

(Open-ended)

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3. Process Effectiveness

a. How would you rate the efficiency of the service you received?

(1 = Very Inefficient, 5 = Very Efficient)

• 1 | 2 | 3 | 4 | 5

b. How clear and easy was it to follow the process for requesting or receiving services?

(1 = Very Confusing, 5 = Very Clear and Easy)

• 1 | 2 | 3 | 4 | 5

c. Were your issues or requests resolved in a timely manner?

(1 = Not Resolved on Time, 5 = Resolved Very Quickly)

• 1 | 2 | 3 | 4 | 5

d. How effective do you think the communication was during the process?

(1 = Not Effective, 5 = Very Effective)

• 1 | 2 | 3 | 4 | 5

e. Do you have suggestions for improving the process?

(Open-ended)

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4. Employee Morale (for internal feedback)

a. How satisfied are you with your work environment at SayPro?

(1 = Very Dissatisfied, 5 = Very Satisfied)

• 1 | 2 | 3 | 4 | 5

b. Do you feel that your contributions are recognized and valued at SayPro?

(1 = Not at all, 5 = Very much so)

• 1 | 2 | 3 | 4 | 5

c. How would you rate the level of collaboration among teams within SayPro?

(1 = Very Poor, 5 = Very Good)

• 1 | 2 | 3 | 4 | 5

d. Are there any areas where you feel improvements could be made to enhance employee morale?

(Open-ended)

e. How likely are you to recommend SayPro as a place to work?

(1 = Not at all likely, 5 = Extremely likely)

• 1 | 2 | 3 | 4 | 5

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5. Client Engagement (for client feedback)

a. How satisfied are you with the level of communication you receive from SayPro regarding your needs?

(1 = Very Dissatisfied, 5 = Very Satisfied)

• 1 | 2 | 3 | 4 | 5

b. How well do you feel SayPro engages with you to understand your requirements?

(1 = Not at all, 5 = Very well)

• 1 | 2 | 3 | 4 | 5

c. How responsive is SayPro to your requests or concerns?

(1 = Very Unresponsive, 5 = Very Responsive)

• 1 | 2 | 3 | 4 | 5

d. How likely are you to continue your partnership with SayPro in the future?

(1 = Not at all likely, 5 = Extremely likely)

• 1 | 2 | 3 | 4 | 5

e. Do you have suggestions for enhancing your experience with SayPro?

(Open-ended)

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6. Overall Feedback

a. What has been the best part of your experience with SayPro so far?

(Open-ended)

b. What could SayPro do to improve your overall experience?

(Open-ended)

c. Any additional comments or suggestions?

(Open-ended)

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7. Closing

Thank you for taking the time to provide valuable feedback! Your input is essential in helping SayPro continuously improve its services and create a better experience for all stakeholders.

• Would you like to be contacted regarding your feedback?
  • Yes
  • No

If yes, please provide your contact details:

• Name: ___________________________
• Email: ___________________________