SayPro-Govis Consultant: Janine Pillay

Purpose of the Role:

As a Consultant at MetGovis, Janine Pillay is responsible for delivering expert advisory, implementation, and training services for municipal property and land information systems. She plays a critical role in ensuring successful client onboarding, system optimization, and compliance with South African legislation. Her work contributes directly to MetGovis’s reputation for technical excellence and client service.

Key Responsibilities:

1. Client Consultation and Needs Analysis

• Engage with municipal clients to understand business processes, data challenges, and spatial information needs.
• Provide advice on system functionality and implementation strategies aligned with legislative requirements and municipal standards.

2. System Implementation and Technical Support

• Configure and deploy MetGovis solutions tailored to each client’s environment.
• Perform system testing, data imports, integrations, and troubleshooting as part of the implementation lifecycle.
• Provide responsive technical support and issue resolution post-implementation.

3. Training and User Enablement

• Design and conduct end-user training workshops on MetGovis systems and related software.
• Develop comprehensive training materials and user manuals for municipal staff.
• Ensure capacity building for long-term self-sufficiency by the client.

4. Project Reporting and Documentation

• Maintain accurate records of project milestones, system changes, and user feedback.
• Prepare implementation reports, training feedback summaries, and system usage documentation.
• Contribute to internal reporting and quality assurance initiatives.

5. Cross-Departmental Collaboration

• Collaborate with developers, GIS specialists, and project managers to deliver seamless solutions.
• Provide input into system updates and client-driven feature enhancements.
• Contribute to internal training and best practice sharing among colleagues.

Key Competencies:

• In-depth understanding of municipal systems and property management frameworks
• Strong facilitation, presentation, and communication skills
• Proficient in GIS applications (e.g., QGIS/ArcGIS), Microsoft Excel, and MetGovis software
• Analytical mindset with attention to detail
• Customer-focused with strong service ethics

Personal Attributes:

• Professional and articulate
• Solution-oriented and proactive
• Confident working independently and within teams
• Committed to continuous learning and client satisfaction
• Organised and deadline-driven