SayPro Identify and resolve at least 90% of reported issues within the same reporting week.

SayPro Weekly Issue Resolution Framework (90% Target)

🎯 Goal:

Resolve ≥90% of all reported issues (technical, operational, programmatic, or compliance) within the same reporting week.

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🔹 1. Standardize Weekly Issue Reporting

• Every department must log issues in the SayPro Risk Log Update Form.
• Include issue type, description, severity (Low/Medium/High), date reported, and responsible party.
• Auto-tag urgent issues for immediate follow-up.

Output: SayPro Weekly Issue Log (auto-submitted via dashboard)

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🔹 2. Create an Issue Response Taskforce

• Assign a cross-functional MEL & Ops Response Team for weekly triage.
• Set clear roles: intake, prioritization, resolution, escalation.
• Use shared communication channels (e.g., internal Slack, Teams group).

Output: SayPro Weekly Issue Response Team (IRT)

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🔹 3. Categorize and Prioritize Issues

• Auto-categorize by urgency and impact:
  • High – threatens delivery or safety
  • Medium – affects performance or satisfaction
  • Low – minor delays or documentation
• Triage all issues by Monday afternoon.

Output: Weekly Issue Triage Matrix (color-coded)

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🔹 4. Track in a Live Resolution Dashboard

• Visualize issue status:
  • 🔴 Reported
  • 🟡 In progress
  • 🟢 Resolved
  • ⚫ Escalated
• Include real-time percentage resolved vs. reported.

Output: SayPro Issue Resolution Performance Dashboard

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🔹 5. Same-Week Resolution Protocol

• Assign a resolution owner per issue (auto-notified via system).
• Standard resolution SLA:
  • Low: 1–2 days
  • Medium: 2–3 days
  • High: 24 hours
• Daily resolution check-in by the Issue Response Team.

Output: SayPro Weekly Resolution Timeline Tracker

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🔹 6. Escalation for Unresolved Issues

• Unresolved issues by Thursday noon are escalated to:
  • MEL Office Head
  • Relevant Program/HR/Finance Lead
• Urgent unresolved issues logged in Friday’s Compliance Digest.

Output: Weekly Issue Escalation Log

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🔹 7. End-of-Week Summary & Resolution Score

• On Friday: auto-generate issue resolution stats:
  • Total issues logged
  • % resolved
  • Breakdown by type
  • Outstanding issues & reason
• Include this in the SayPro Weekly Monitoring Digest.

Output: SayPro Weekly Resolution Scorecard

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🔹 8. Learning from Issues

• Include “what worked/what didn’t” for major issues in the SayPro Learning Notes.
• Revise SOPs, workflows, or systems if repeat issues emerge.
• Share mini-case studies monthly on key resolutions.

Output: SayPro Monthly Learning from Resolution Brief

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🔹 9. Quarterly Performance Audit

• Track % resolution week-over-week.
• Investigate dips below 90% and address capacity/resource gaps.

Output: SayPro Quarterly MEL Compliance Review

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📌 Success Indicator:

90% or more of all issues logged in the weekly report are marked “Resolved” in the same reporting week.