SayPro Issue Log Template: A template to log and track system issues

SayPro Issue Log Template

This template is designed to log and track system issues from identification through resolution. It helps to systematically manage issues, ensuring that no problem goes unaddressed and all issues are resolved efficiently.

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SayPro Issue Log

Issue ID	Date Reported	Reported By	Issue Description	Priority (High/Medium/Low)	Status (Open/In Progress/Resolved)	Assigned To	Date Resolved	Resolution Details	Root Cause	Resolution Time	Comments
[Issue #1]	[Date]	[Name]	[Detailed description of the issue]	[Priority]	[Status]	[Assigned team member]	[Resolution Date]	[Details of fix/workaround]	[Root cause of the issue]	[Time taken to resolve]	[Any additional notes]
[Issue #2]	[Date]	[Name]	[Detailed description of the issue]	[Priority]	[Status]	[Assigned team member]	[Resolution Date]	[Details of fix/workaround]	[Root cause of the issue]	[Time taken to resolve]	[Any additional notes]

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Instructions for Use:

1. Issue ID: Assign a unique identifier to each issue (e.g., “Issue #1,” “Issue #2”).
2. Date Reported: Log the date the issue was reported or detected.
3. Reported By: Indicate who reported the issue (can be system users or team members).
4. Issue Description: Provide a detailed description of the issue, including any relevant symptoms or patterns.
5. Priority: Classify the issue based on its severity: High (critical), Medium (affects some functionality), or Low (minor impact).
6. Status: Track the issue’s progress: Open (unresolved), In Progress (being worked on), or Resolved (fixed).
7. Assigned To: Indicate who is responsible for resolving the issue (usually an IT team member or developer).
8. Date Resolved: Record the date when the issue was successfully resolved.
9. Resolution Details: Describe how the issue was fixed or what workaround was applied.
10. Root Cause: Identify the underlying cause of the issue (e.g., software bug, hardware failure, configuration error).
11. Resolution Time: Measure the time taken to resolve the issue from the time it was first reported.
12. Comments: Add any additional notes or observations related to the issue or its resolution (e.g., recurrence, follow-up needed).

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Summary of Issue Trends

Metric	Current Value	Trend	Notes
Total Issues Logged	[X]	[Up/Down/No Change]	[Any observations on trend]
Issues Resolved Today	[X]	[Up/Down/No Change]	[Details of resolved issues]
Open Issues	[X]	[Up/Down/No Change]	[List of currently open issues]
Average Resolution Time	[X] hours/days	[Up/Down/No Change]	[Average time to resolve issues]

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Instructions for Issue Log Trends:

• Trend: Track how the number of issues is changing. Are more issues being resolved, or are there new issues emerging?
• Metrics: These summarize the overall status of the issues. Use this section for tracking performance and improvements over time.

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This SayPro Issue Log Template allows teams to keep a detailed record of issues, ensuring problems are identified, tracked, and resolved effectively. It also helps with root cause analysis and identifies areas for long-term system improvement.