SayPro Job Description: Cybersecurity and IT Technician – Malware Scanning Operations.

Department:

SayPro Websites and Apps Office
Reports to: Senior Digital Security Officer
Collaborates with: Marketing Royalty, Development Teams, Systems Administrators, Internal Auditors

Role Objective:

The primary responsibility of this role is to conduct comprehensive, scheduled, and ad-hoc malware scans across all SayPro digital platforms and systems, ensuring early detection and elimination of threats such as viruses, spyware, ransomware, and malicious code.

This role supports SayPro’s mission to maintain a secure, stable, and trusted digital environment across its website, apps, portals, internal dashboards, and user-facing systems.

Key Responsibilities:

1. Plan and Prepare for Malware Scanning Operations

• Review SayPro’s monthly cybersecurity calendar and coordinate scan timing with IT operations to avoid disruptions.
• Select appropriate approved malware scanning tools (e.g., ESET, Bitdefender GravityZone, Sophos Intercept X, or SayPro’s proprietary scanning modules).
• Ensure all target systems, endpoints, cloud assets, and mobile platforms are included in the scan schedule.
• Notify relevant teams (e.g., DevOps, Helpdesk, LMS Admins) ahead of time to prepare systems for scan activity.

2. Execute Full-System Malware Scans

• Launch system-wide scans on:
  • SayPro main website and subdomains
  • Mobile and desktop apps
  • Internal dashboards and admin panels
  • Public-facing portals (e-learning, registration, career hubs)
  • Cloud storage environments and integrated SaaS platforms
• Perform real-time, scheduled, and deep scans, ensuring full coverage of system memory, databases, file storage, backend code, and API endpoints.
• Use both signature-based and behavior-based detection methods.

3. Analyze and Act on Scan Results

• Categorize scan results based on severity:
  • Critical threats (e.g., ransomware, trojans, backdoors)
  • Moderate risks (e.g., adware, grayware, suspicious scripts)
  • Low-level anomalies (e.g., outdated libraries, tracking code)
• Document detected malware with associated file paths, system locations, and source behavior patterns.
• Immediately quarantine, delete, or isolate infected files or applications using standard operating procedures (SOPs).
• Escalate advanced or persistent threats to the Senior Cybersecurity Analyst for further analysis.

4. Post-Scan Reporting and Documentation

• Generate an automated scan report including:
  • Total number of files scanned
  • Malware types and quantities detected
  • Remediation actions taken
  • Remaining risks or recommendations
• Log reports in SayPro’s internal cybersecurity dashboard under the SCMR-6 Monthly Malware Scanning Framework.
• Create visual summaries (charts, graphs) for SayPro Marketing Royalty and non-technical stakeholders.

5. Continuous Monitoring and Optimization

• Re-scan systems after remediation to confirm full removal and integrity restoration.
• Monitor system behavior and user reports for any signs of re-infection or latent malware effects.
• Recommend improvements to malware defense strategies (e.g., endpoint security upgrades, better firewall configurations, or access control updates).
• Stay current with threat intelligence and update scan engines and malware definitions regularly.

Tools & Technologies

• Malware Scanners: ESET, Sophos, Malwarebytes Enterprise, ClamAV, or SayPro-approved internal tools
• Monitoring Systems: SIEM platforms, endpoint detection and response (EDR) systems
• Ticketing & Reporting: SayPro internal cybersecurity panel, Jira/ServiceNow
• Platforms: SayPro CMS, Android/iOS apps, AWS/Azure/GCP, database servers (MySQL, MongoDB, etc.)

Skills and Qualifications

• Diploma or Degree in Cybersecurity, Information Technology, or related field
• Certified in one or more of: CompTIA Security+, CEH, CISSP (advantageous)
• 2+ years experience in malware scanning, IT security operations, or endpoint protection
• Deep understanding of cyber threat vectors, malware behavior, and system security
• Familiarity with secure web architecture and cloud-based infrastructure

Performance Metrics

• Malware detection rate and remediation speed
• Accuracy and completeness of scan reports
• Reduction in false positives and repeated threats
• Timeliness of scan execution per monthly schedule
• Satisfaction score from internal stakeholders (e.g., Marketing Royalty, IT Leadership)

Conclusion

The Cybersecurity and IT Technician plays a critical role in ensuring SayPro’s digital environments remain secure, resilient, and trustworthy. By conducting precise and proactive malware scans, this role directly supports SayPro’s broader cybersecurity framework and reinforces its position as a leader in safe digital experiences.