📊 100 M&E Indicators for SayPro’s Monthly Marketing Plan
🟢 A. Reach & Awareness Indicators (1–20)
- Number of impressions per platform
- Total social media reach
- Website pageviews (monthly)
- Unique website visitors
- New followers/subscribers (Facebook, Twitter, LinkedIn, etc.)
- WhatsApp broadcast reach
- Email campaign open rate
- Email click-through rate (CTR)
- Video views (YouTube, Facebook, etc.)
- % Increase in brand mentions
- Google search traffic volume
- Bounce rate on campaign landing pages
- Average time on page
- Number of first-time visitors
- Geo-location of visitors (by province/region)
- Source of traffic (organic, referral, paid)
- Number of external backlinks gained
- Social media post reach (per post/campaign)
- Hashtag reach or use count (#SayProYouth, etc.)
- Digital ad impressions (Google, Meta)
🟡 B. Engagement Indicators (21–45)
- Social media likes, shares, and comments
- Engagement rate per post
- Average video watch time
- Number of poll participants
- Number of questions/comments submitted
- Social media save/bookmark count
- Retweets and quote tweets
- WhatsApp responses or replies
- Number of user-generated posts or tags
- Number of completed surveys or feedback forms
- Total email replies or inquiries
- Event registration click-throughs
- SMS campaign response rate
- Number of downloads (flyers, PDFs)
- App clicks or feature usage (if applicable)
- Blog post comments or shares
- Reactions per campaign type (awareness vs. recruitment)
- Number of outbound clicks per post
- Engagements by device type (mobile, desktop)
- Engagement by age group/gender
- Repeat user rate
- Email list growth rate
- Number of DMs/messages received
- Response time to inquiries
- Chatbot interaction rate
🔵 C. Conversion & Action Indicators (46–65)
- Number of new student sign-ups
- Number of applications submitted (bursary, training, etc.)
- Event attendance rate
- Form completion rate
- Leads generated per campaign
- Downloads of application forms
- Click-to-call rate (mobile)
- Volunteer sign-up conversion
- Conversion rate per traffic source
- % of interested contacts that take action
- Donor inquiries or donations via marketing
- Monthly webinar attendance
- Registration abandonment rate
- Sign-ups from referral links
- Google Ads conversion rate
- Number of participants joining WhatsApp groups
- Community referrals made
- Total inbound email inquiries
- Completion of post-registration surveys
- Digital tool engagement (e.g., SayPro dashboard logins)
🟠 D. Impact & Learning Indicators (66–85)
- Change in awareness pre- and post-campaign (survey)
- Youth reporting increased confidence (survey result)
- Partner feedback on quality of leads
- Rate of return participation (repeat users)
- Knowledge retention score (quizzes)
- % of youth applying knowledge post-campaign
- Testimonials received per campaign
- % of campaign participants referred by peers
- Change in enrolment rates per month
- Change in youth employment readiness (post-program)
- Campaign satisfaction score (Net Promoter Score)
- % of trainees completing SayPro follow-up activities
- Learning platform engagement before vs. after campaigns
- Use of SayPro resources post-campaign
- Change in stakeholder awareness (partner survey)
- Digital confidence growth among participants
- Self-reported behavior change
- Motivation level shift (survey)
- Improvement in information access
- Time saved or efficiency gained from digital tools
🔴 E. Operational & Cost Indicators (86–100)
- Cost per lead
- Cost per impression
- Cost per conversion
- Budget variance per campaign
- Return on marketing investment (ROMI)
- Number of campaigns executed per month
- Average campaign duration
- Resource hours used per campaign
- % of planned campaigns completed
- Budget reallocation frequency
- Vendor/platform performance rating
- % of staff reporting campaign alignment with goals
- Campaign setup time
- Average time to resolve marketing issues
- Internal compliance rate with SayPro M&E processes
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