SayPro Learner Feedback Issues Report (Last 7 Days)

Report Title: Feedback Issues Reported by SayPro Learners – 8 to 14 May 2025
Department: SayPro Learning Support & Monitoring Office
Unit: SayPro Monitoring, Evaluation, and Learning Royalty
Report Reference: SLF-MAY7DAYS-2025
Reporting Period: 8 – 14 May 2025
Prepared by: [Your Name / Learning Support Team]
Date of Submission: 15 May 2025

1. Overview

This report summarizes the learner feedback issues reported to SayPro’s Learning Support team during the 7-day period from 8 to 14 May 2025. These issues pertain to course content, system performance, user interface difficulties, and other technical concerns raised by learners. Addressing these feedback issues will contribute to improved learner experience and satisfaction.

2. Summary of Feedback Issues

3. Breakdown of Feedback Categories

• Total Feedback Issues Reported: 9
• High Severity Issues: 5
• Resolved Issues: 2
• Pending Issues: 7

4. Insights and Observations

• System Performance Issues: The most frequent feedback relates to system performance, particularly slow load times and connectivity issues during webinars. This affects learner engagement and completion.
• Content Clarification: Content issues, especially in the “Introduction to Data Analytics” and “Learning Management System Essentials,” are being addressed by adding clearer instructions and explanations.
• Navigation & Interface Concerns: A few learners expressed difficulty navigating the “Project Management Essentials” course, highlighting the need for improved user interface design.
• Quiz/Assessment Problems: There were several reports of quizzes not loading correctly in the “Leadership Development for Managers” course, indicating potential technical glitches with assessment functionality.

5. Actions Taken and Status

• Content Updates:
  • For the “Introduction to Data Analytics” course, clearer explanations have been added to module 2 (data preprocessing).
  • The “Learning Management System Essentials” course now includes detailed instructions on completing quizzes.
• Technical Support Involvement:
  • Technical support is working to resolve intermittent disconnection issues in the “Artificial Intelligence in Education” webinars and system error messages in the “Financial Management Basics” course.
• System and UI Enhancements:
  • Design reviews for the “Project Management Essentials” course navigation are scheduled, and LMS performance optimization is under investigation.

6. Recommendations

• Prioritize System Optimization: Given the frequency and high severity of system-related issues, especially in live webinars, it’s recommended to prioritize LMS performance improvements.
• User Interface Enhancements: A user experience (UX) audit for courses with navigation complaints, like “Project Management Essentials,” should be scheduled.
• Content Review & Updates: Ensure all courses include clear instructions for assessments, and consider implementing video subtitles or transcripts for complex modules like “Monitoring & Evaluation Techniques”.

7. Conclusion

This feedback review reflects ongoing efforts to continuously improve SayPro’s learning experience. While several issues have been resolved, key system-related concerns require more immediate attention to ensure smooth learner interactions with the platform. Continuous monitoring and learner feedback will be crucial to maintaining and enhancing user satisfaction.

8. Sign-Off

Prepared by: [Your Full Name]
Position: Learning Support & Monitoring Officer
Signature: ______________________
Date: 15 May 2025