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SayPro Stakeholder Feedback Log

1. Date: 2025-02-12
Stakeholder Type: Employee
Stakeholder Name/ID: Sphiwe Sibiya
Feedback Type: Suggestion
Feedback Description: Employee suggested better training for new software implementation.
Action Taken/Response: Training session scheduled with HR team for next week.
Responsible Party: HR Department
Next Steps: Follow-up with employee after training session.
Follow-up Date: 2025-02-19
Resolution Status: Pending

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2. Date: 2025-02-12
Stakeholder Type: Client
Stakeholder Name/ID: SASSETA
Feedback Type: Suggestion
Feedback Description: SASSETA suggested enhancing the safety and security training programs by integrating more real-life simulation scenarios to better prepare learners for high-stakes situations. They also recommended collaboration with industry leaders to ensure that the training is aligned with current security trends and challenges.
Action Taken/Response: Acknowledged the suggestion and scheduled a meeting with industry experts to discuss potential collaboration for integrating simulations into the training curriculum. A pilot program is being considered for the next training cycle.
Responsible Party: Training Development Team
Next Steps: Develop pilot simulation-based modules and evaluate them with a small group of learners before full-scale implementation.
Follow-up Date: 2025-02-20
Resolution Status: Pending

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3. Date: 2025-02-12
Stakeholder Type: Client
Stakeholder Name/ID: MICTSETA
Feedback Type: Suggestion
Feedback Description: MICTSETA suggested expanding training programs to include more hands-on experience with emerging technologies such as AI and data analytics, to better equip learners for the future job market. They emphasized the importance of updating curricula to align with industry demands.
Action Taken/Response: Noted the suggestion for the next curriculum review cycle and scheduled a meeting with the curriculum development team to discuss incorporating more practical, technology-focused training.
Responsible Party: Education and Training Department
Next Steps: Work with subject matter experts to design updated training modules.
Follow-up Date: 2025-02-20
Resolution Status: Pending

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4. Date: 2025-02-12
Stakeholder Type: Client
Stakeholder Name/ID: HWSETA
Feedback Type: Complaint
Feedback Description: HWSETA raised concerns about the delays in the approval process for training grants, which has caused a backlog in funding for institutions and learners. They recommended a review of the approval process to speed up response times and improve communication with stakeholders.
Action Taken/Response: Acknowledged the issue and escalated it to the funding approval team for review. A plan to streamline the process is being developed, and regular communication will be set up with HWSETA to ensure transparency during the approval stages.
Responsible Party: Funding Department
Next Steps: Implement changes to the approval workflow and inform HWSETA of improvements.
Follow-up Date: 2025-02-15
Resolution Status: Pending

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5. Date: 2025-02-12
Stakeholder Type: Client
Stakeholder Name/ID: Patricia Tsebe
Feedback Type: Suggestion
Feedback Description: Client suggested offering more flexible payment terms.
Action Taken/Response: Met with finance to discuss possible adjustments.
Responsible Party: Finance Department
Next Steps: Evaluate and implement changes based on feasibility.
Follow-up Date: 2025-02-18
Resolution Status: Pending

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