SayPro M&E Systems – Frequently Asked Questions (FAQ)

Issued by: SayPro Monitoring and Evaluation Monitoring Office
Under: SayPro Monitoring, Evaluation and Learning Royalty
📧 Support Contact: mesupport@saypro.online  🌐 www.saypro.online

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🔹 1. Access & Login

Q1: How do I get access to SayPro’s M&E Systems?
A: Complete the SayPro M&E System Access Request Form and submit it to mesupport@saypro.online. Access must be approved by your supervisor.

Q2: I forgot my password. What should I do?
A: Use the “Forgot Password” feature on the login page or email mesupport@saypro.online for assistance.

Q3: I received login credentials but can’t access the system. Why?
A: Ensure you’re using the correct portal link and that your account has been activated. Also, check your spam/junk folder for system emails.

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🔹 2. System Use & Features

Q4: What tools are included in SayPro’s M&E system?
A: The main tools include:

• SayPro Indicator Tracking Tool
• Performance Monitoring Dashboard
• Mobile Data Collection App
• Logframe Builder
• Beneficiary Database System

Q5: Can I access these tools on mobile devices?
A: Yes, the Mobile Data Collection App is available for both Android and iOS. Dashboards and online systems are mobile-friendly but work best on a desktop.

Q6: How often should I update indicator data?
A: Update frequency depends on the project, but generally it’s monthly or quarterly, as directed by your M&E Officer.

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🔹 3. Data Entry & Reporting

Q7: I entered data but don’t see it reflected in the dashboard. What should I do?
A: Ensure you clicked “Submit” and didn’t leave fields blank. Refresh the dashboard or wait up to 15 minutes for syncing. Contact support if issues persist.

Q8: Can I export reports from the dashboard?
A: Yes. Most dashboards allow PDF, Excel, and CSV exports. Use the “Export” or “Download” button in the top-right section of the interface.

Q9: Who can edit targets or project indicators?
A: Only users with Administrator or M&E Lead roles can make changes to targets or indicators. Submit requests through your line manager.

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🔹 4. Training & Support

Q10: Is training provided for new users?
A: Yes. Training is conducted during SayPro Monthly M&E Clinics and through onboarding sessions. A quick reference guide and video tutorials are also available.

Q11: Where can I find user manuals or guides?
A: Visit the SayPro Intranet or request copies via mesupport@saypro.online.

Q12: What should I do if I spot incorrect or duplicate data?
A: Report it immediately to your M&E Officer or email mesupport@saypro.online with screenshots and details.

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🔹 5. Data Security & Confidentiality

Q13: Who has access to the data I enter?
A: Access is role-based. Only authorized team members and designated M&E personnel can view, edit, or analyze data.

Q14: Is SayPro’s M&E system secure?
A: Yes. The systems follow SayPro’s data protection policy and industry-standard encryption protocols.

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🔹 6. Troubleshooting

Q15: The system is slow or not loading. What should I do?
A: Try clearing your browser cache or using a different browser. Ensure you have a stable internet connection. Contact support if problems persist.

Q16: The mobile app won’t sync. How can I fix this?
A: Ensure your device is connected to the internet. Open the app and manually trigger a sync. If the issue continues, restart your device and try again.

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🔹 7. Suggestions & Feedback

Q17: How can I suggest improvements to the system?
A: Use the feedback section in the system or email your suggestions directly to mesupport@saypro.online.

Q18: How often are systems updated or improved?
A: SayPro’s M&E systems are updated quarterly. Major changes are communicated in advance and documented in release notes.