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SayPro M&E Systems Troubleshooting Guide
SayPro is a Global Solutions Provider working with Individuals, Governments, Corporate Businesses, Municipalities, International Institutions. SayPro works across various Industries, Sectors providing wide range of solutions.
Email: info@saypro.online Call/WhatsApp: + 27 84 313 7407
🛠️ SayPro M&E Systems Troubleshooting Guide
Issued by: SayPro Monitoring and Evaluation Monitoring Office
Under: SayPro Monitoring, Evaluation and Learning Royalty
📧 Support Contact: mesupport@saypro.online 🌐 www.saypro.online
🔹 1. Login & Access Issues
| Issue | Possible Cause | Recommended Solution |
|---|---|---|
| Cannot log in to the system | Wrong username or password | Use the “Forgot Password” option or contact support |
| Account locked | Too many failed login attempts | Wait 15 minutes, then retry or contact ICT |
| “Access denied” error | No assigned user role or inactive account | Submit a System Access Request Form via your manager |
🔹 2. Data Entry Problems
| Issue | Possible Cause | Recommended Solution |
|---|---|---|
| Data not saving or disappearing | Fields left incomplete or session timeout | Ensure all required fields are filled. Save frequently |
| Duplicate entries showing | Data submitted multiple times | Verify before submitting; notify M&E team to clean duplicates |
| Wrong indicator list appearing | Not linked to the correct project or role | Contact M&E office to adjust system access rights |
🔹 3. Mobile App Issues
| Issue | Possible Cause | Recommended Solution |
|---|---|---|
| App won’t sync data | No internet or background data restricted | Connect to Wi-Fi or mobile data, then retry sync |
| Form won’t open | App not updated or corrupted | Update the app from the Play Store or reinstall |
| Data lost after submission | No sync confirmation received | Always confirm “Data Uploaded” message before exiting app |
🔹 4. Dashboard & Reporting Errors
| Issue | Possible Cause | Recommended Solution |
|---|---|---|
| Dashboard not loading | Browser compatibility or internet issue | Use Chrome/Edge and check your connection |
| Reports showing old data | Cache not refreshed or data not updated | Press Ctrl+F5 to refresh, check data entry date |
| Export button not working | Browser settings or pop-up blocker | Enable pop-ups or try another browser |
🔹 5. System Performance & Compatibility
| Issue | Possible Cause | Recommended Solution |
|---|---|---|
| System is slow or freezing | Too many open tabs or outdated browser | Close unused tabs; update your browser |
| Forms misaligned or buttons missing | Using unsupported browser | Use Google Chrome or Microsoft Edge for best results |
| Error messages (e.g., 404, 500) | Server or connectivity issue | Report to mesupport@saypro.online with screenshot |
🔹 6. General User Tips
- ✅ Always save your work frequently
- ✅ Use updated browsers and clear your cache weekly
- ✅ Log out after use to avoid session timeout
- ✅ Back up offline data (especially mobile entries) before syncing
- ✅ Attend regular SayPro M&E Clinics for updates and tips
🆘 Still Need Help?
If you’ve tried the above and still have issues:
- 📧 Email: mesupport@saypro.online
- 📞 Call: +27 [Insert Number]
- 🗓️ Book a 1-on-1 session via [Support Booking Portal – insert link]
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