Event Link: https://en.saypro.online/event/saypro-monthly-30-september-human-capital-resolution-management-policy-review-meeting-sayprop413-sayprocor/

Policy Link: https://staff.saypro.online/saypro-policies/saypro-policies-401-450/saypro-human-capital-resolution-management-policies-procedures-processes-templates-documents-and-forms-sayprop413/

SayPro Human Capital Resolution Management Policy Review Meeting Report

Policy Reference: SayProP413
Date: 30 September 2025
Convened by: SayProCOR

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1. Meeting Details

• Meeting Title: SayPro Monthly Human Capital Resolution Management Policy Review Meeting
• Policy Reference Code: SayProP413
• Date: 30 September 2025
• Venue: SayPro Head Office / Virtual Session
• Convened by: SayProCOR

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2. Attendance

• Present:
  • Clifford Legodi – SayPro Chief Operations Officer (SayProCOR)
  • Head of Human Capital
  • Employee Relations Specialist
  • HR Legal & Compliance Officer
  • Departmental Managers
• Apologies:
  • Lungile Mthethwa
  • Khanyisile Makhathini
  • Sinenhla Mabusela

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3. Purpose of the Meeting

The meeting was convened to review and update the SayPro Human Capital Resolution Management Policy (SayProP413). The policy governs the structured process for addressing employee grievances, disputes, complaints, and operational conflicts in a timely and fair manner.

The review aimed to ensure that the policy is aligned with organizational best practices, legal requirements, and SayPro’s commitment to workplace harmony and accountability.

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4. Amendments and Updates

1. Approved Date
   • The official approval date of 30 September 2025 was added for recordkeeping and governance purposes.
2. Policy Owner
   • The Employee Relations Specialist was designated as the policy owner responsible for monitoring, reporting, and resolving employee matters.
3. 500 FAQs Added
   • A comprehensive FAQ section with 500 entries was added to clarify grievance procedures, escalation processes, resolution timelines, and employee rights.
4. Templates Added
   • Standardized templates were introduced for:
     • Grievance submission forms
     • Resolution tracking
     • Investigation and outcome reports
5. Policy Approval
   • The revised Resolution Management Policy (SayProP413) was formally approved for implementation by SayProCOR on 30 September 2025.

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5. Decisions Taken

• Approval and adoption of the updated Resolution Management Policy.
• Implementation of a digital grievance management system to track complaints and resolutions efficiently.
• Monthly review meetings to monitor resolution outcomes starting October 2025.
• Mandatory staff orientation on grievance procedures and reporting processes.

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6. Next Steps

1. Implementation: Rollout the updated Resolution Management Policy and templates across all departments by 10 October 2025.
2. Training: Conduct training workshops for managers and HR staff on handling grievances fairly and efficiently by 20 October 2025.
3. Monitoring: Track resolution timelines, compliance, and employee satisfaction monthly starting November 2025.
4. Evaluation: Review the policy’s effectiveness during the annual policy review in September 2026.

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7. Closure

The meeting concluded with a reaffirmation of SayPro’s commitment to fair, transparent, and efficient resolution management, emphasizing that employee concerns must be addressed promptly to maintain workplace trust, engagement, and organizational stability.

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Report Compiled by:
Clifford Legodi
SayProCOR

Date Compiled: 30 September 2025