SayPro Performance Data Dashboard

SayPro Performance Data Dashboard

Dashboard Title: Segment Performance Overview
Last Updated: April 2025
Owner: SayPro M&E and Data Teams

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🎯 Key Dashboard Goals

• Track conversion, engagement, and feedback by segment.
• Enable cross-comparison of service performance by region, demographic, and program type.
• Surface underperforming or high-performing segments for strategic action.

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📊 Dashboard Sections & Metrics

1. Segment Overview (Filter Panel)

Allows filtering by:

• Region (Province, Urban/Rural)
• Age Group
• Gender
• Education Level
• Program Type (Training, Cultural, Legislative, etc.)
• Platform (In-person, Online, Blended)
• Period (Monthly, Quarterly, Yearly)

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2. Conversion Funnel by Segment

Segment	Registrations	Enrollments	Completions	Certification Rate
Youth 15–24	2,400	1,800	1,200	66.7%
Adult Women 35+	1,050	900	820	91.1%
Rural Eastern Cape	3,100	2,200	1,600	72.7%
Unemployed Graduates	850	770	700	90.9%

✅ Trend Arrows (↑ or ↓) show comparison to previous period.

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3. Engagement Metrics Heatmap

Segment	Avg. Time on Platform	Session Frequency	Drop-Off Rate	Device Used
Informal Workers	7 min	2x/week	22%	65% mobile
Youth (Urban)	14 min	4x/week	10%	80% mobile
Adults (Blended)	9 min	3x/week	17%	55% desktop

📌 Interactive bar graph shows time vs frequency.

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4. Feedback & Satisfaction Ratings

Source: Surveys, comment analysis, star ratings

• NPS (Net Promoter Score) by Segment
• Satisfaction (1–5 stars)
• Top 3 Pain Points (word cloud)
• Sentiment Trend (positive/neutral/negative %)

Example:

Segment	NPS	Satisfaction	Top Issues
Youth (Online)	+42	4.1/5	“Connectivity”, “Course Load”
Senior Adults	+30	3.9/5	“Tech support”, “Language options”

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5. Dropout & Re-engagement Tracker

• Visual timeline of dropout spikes per month
• Segment-specific re-engagement success rate (e.g., via SMS reminder campaigns)
• Color-coded alert system for high-risk segments

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6. Geographic Map View

Interactive map showing:

• Completion rates by municipality
• Hotspots of high or low engagement
• Regional average satisfaction

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7. Custom Alerts Panel

• 📍 Low conversion in “Youth in Limpopo”
• 📈 High re-engagement in “Urban single mothers”
• ⚠️ Consistently low feedback from “ECD caregivers – Free State”