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SayPro Human Capital Abuse Management Policies, Procedures, Processes, Templates, Documents and Forms SayProP002

SayPro Human Capital Abuse Management
Policies, Procedures, Processes, Templates, Documents and Forms
Document Code: SayProP002

Approved By: Neftaly Malatjie, Chief Executive Officer
Effective Date: 20/05/2025
Next Review Date: 20/11/2025

𝗦𝗮𝘆𝗣𝗿𝗼 𝗛𝘂𝗺𝗮𝗻 𝗖𝗮𝗽𝗶𝘁𝗮𝗹 𝗔𝗯𝘂𝘀𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁
Policies, Procedures, Processes, Templates, Documents, and Forms
Document Code: SayProP002

  1. 𝗣𝘂𝗿𝗽𝗼𝘀𝗲
    This policy establishes a clear framework for preventing, identifying, reporting, and addressing all forms of abuse within SayPro. The policy ensures the protection of dignity, safety, and well-being for all SayPro Human Capital (HC), beneficiaries, learners, clients, volunteers, and affiliated personnel.
  2. 𝗦𝗰𝗼𝗽𝗲
    This policy applies to:
  • All SayPro Human Capital (employees, contractors, interns, volunteers)
  • SayPro Royal Directors, Officers, and Executives
  • SayPro beneficiaries, students, and clients
  • External service providers working under SayPro programs
  1. 𝗗𝗲𝗳𝗶𝗻𝗶𝘁𝗶𝗼𝗻 𝗼𝗳 𝗔𝗯𝘂𝘀𝗲
    Abuse includes (but is not limited to):
  • Physical abuse
  • Emotional or psychological abuse
  • Sexual abuse or harassment
  • Verbal abuse or intimidation
  • Financial exploitation or fraud
  • Neglect or abandonment
  • Digital abuse, including cyberbullying and data misuse
  1. 𝗣𝗼𝗹𝗶𝗰𝘆 𝗦𝘁𝗮𝘁𝗲𝗺𝗲𝗻𝘁𝘀
  • SayPro has zero tolerance for any form of abuse.
  • All Human Capital are required to report suspected abuse immediately.
  • Reports will be treated confidentially, and no retaliation will be tolerated.
  • All complaints will be investigated fairly and promptly.
  • Disciplinary action, including termination and legal referral, will be taken where appropriate.
  1. 𝗥𝗼𝗹𝗲𝘀 𝗮𝗻𝗱 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀

5.1 Chief Executive Officer (CEO)

  • Overall accountability for abuse policy enforcement
  • Makes final decisions in escalated cases

5.2 Chief Human Capital Officer (CHCO)

  • Oversees implementation and training of abuse prevention mechanisms
  • Coordinates investigations and compliance tracking

5.3 Royal Directors and Officers

  • Enforce abuse policy within their teams or projects
  • Receive and respond to initial reports

5.4 All SayPro Human Capital

  • Understand and adhere to this policy
  • Immediately report any known or suspected abuse
  1. 𝗥𝗲𝗽𝗼𝗿𝘁𝗶𝗻𝗴 𝗣𝗿𝗼𝗰𝗲𝗱𝘂𝗿𝗲

6.1 How to Report
Reports of abuse may be submitted via:

  • Direct Supervisor or Royal Officer
  • Email: confidential@saypro.org
  • Anonymous submission via SayPro Abuse Reporting Form (SayProF002-01)
  • Emergency hotline: [Insert contact details]

6.2 What to Report
Include details such as:

  • Name(s) of individuals involved
  • Nature and timing of the incident(s)
  • Any evidence or witnesses
  • Your name/contact (optional if anonymous)

6.3 Investigation & Action

  • Initial review within 48 hours
  • Investigation by Governance, Legal, and HC teams
  • Final action taken within 10–20 business days
  • Outcome shared confidentially with relevant stakeholders
  1. 𝗣𝗿𝗼𝘁𝗲𝗰𝘁𝗶𝗼𝗻 & 𝗖𝗼𝗻𝗳𝗶𝗱𝗲𝗻𝘁𝗶𝗮𝗹𝗶𝘁𝘆
  • All reporters are protected under SayPro’s Whistleblower Protection Guidelines
  • Confidentiality is maintained throughout the reporting and investigative process
  • Support is provided to victims and those affected, including referrals to legal or counseling services
  1. 𝗣𝗿𝗲𝘃𝗲𝗻𝘁𝗶𝗼𝗻 & 𝗘𝗱𝘂𝗰𝗮𝘁𝗶𝗼𝗻
  • All SayPro Human Capital receive training during onboarding
  • Annual refreshers will reinforce awareness and safe practices
  • Posters, infographics, and digital awareness campaigns will be implemented
  1. 𝗗𝗶𝘀𝗰𝗶𝗽𝗹𝗶𝗻𝗮𝗿𝘆 𝗠𝗲𝗮𝘀𝘂𝗿𝗲𝘀
  • Verbal or written warning
  • Suspension or removal from projects
  • Termination of contract or employment
  • Legal reporting to external authorities (if criminal)
  1. 𝗧𝗲𝗺𝗽𝗹𝗮𝘁𝗲𝘀 𝗮𝗻𝗱 𝗙𝗼𝗿𝗺𝘀
  • SayPro Abuse Reporting Form (SayProF002-01)
  • Investigation Checklist Template (SayProF002-02)
  • Outcome Communication Template (SayProF002-03)
  • Whistleblower Protection Form (SayProF002-04)
  • Victim Support Referral Form (SayProF002-05)
  1. 𝗥𝗲𝘃𝗶𝗲𝘄 & 𝗖𝗼𝗺𝗽𝗹𝗶𝗮𝗻𝗰𝗲
  • The policy will be reviewed every 12 months or after a major abuse-related event
  • Records of investigations and outcomes must be retained securely for 5 years
  • Any non-compliance will be escalated to the Governance Committee
  1. 𝗙𝗔𝗤𝘀

Q1: Can I report anonymously?
A: Yes, you may use the anonymous form (SayProF002-01).

Q2: Will I get in trouble for reporting abuse?
A: No. SayPro guarantees protection from retaliation.

Q3: What if my report is proven wrong?
A: If made in good faith, there are no penalties. Malicious or false reporting may result in action.

Q4: What if the accused is my supervisor?
A: Reports can be made directly to the CHCO or CEO to avoid conflict of interest.

Q5: Who investigates the cases?
A: A panel of SayPro Governance, HC, and Legal team members with oversight from the CHCO.

  1. 𝗔𝗽𝗽𝗿𝗼𝘃𝗮𝗹 & 𝗔𝗰𝗸𝗻𝗼𝘄𝗹𝗲𝗱𝗴𝗺𝗲𝗻𝘁

All SayPro Human Capital must sign the SayPro Abuse Policy Acknowledgement Form (SayProF002-06) annually.

Approved By:
Neftaly Malatjie
Chief Executive Officer
Date: 20/05/2025