SayPro Human Capital Social Worker Management Procedure
Document Code: SayProP528
Approved By: Neftaly Malatjie, Chief Executive Officer
Last Reviewed: 12 February 2025
Next Review Date: 12 July 2025
Responsible Chief: SayPro Chief Development Royal (SCDR) and SCDR-1
1. Purpose
Welcome to SayPro as the Chief Executive Officer of SayPro. I Neftaly Malatjie welcome you with warm hands and hope that you will love our culture and how we operate. Remember as a SayPro Social Worker you are here to fix our problems.
Remember to follow this Policy to guide you on a day to day basis of what you will be doing with us.
You may have came at the stage where we are still building the Social Work Profession, or we are improving or we have improved.
I believe that you will help us improve the Social Work Profession. On behalf of my team at SayPro I welcome you and I hope that you will enjoy yourself.
SayPro Chief Development Officer and their team will be working with you to ensure that you also do beyond what we said on SayPro Events and SayPro Policy.
I hope you enjoy your stay with us
Feel free to raise concerns and complaints to me on WhatsApp + 27 84 313 7407
Welcome once again
Neftaly Malatjie | CEO | SayPro
The SayPro Human Capital Social Worker Management Procedure (SayProP528) establishes guidelines for the recruitment, training, supervision, and ethical responsibilities of social workers within SayPro.
This procedure ensures:
- Effective social work services for individuals, families, and communities.
- Compliance with legal and professional standards in social work practice.
- Support for social workers through structured management and professional development.
It applies to all social workers, supervisors, and related personnel engaged in SayPro’s programs.
2. Scope
This procedure applies to:
- Social workers employed or contracted by SayPro.
- SayPro Interns, volunteers, and support staff working under SayPro’s social work programs.
- Supervisors and managers overseeing social work activities.
- External partners collaborating on SayPro social work initiatives.
Areas covered include:
- Client assessment and case management.
- Crisis intervention and referral services.
- Community outreach and advocacy.
- Professional conduct and compliance.
3. Recruitment and Onboarding of Social Workers
3.1 Selection Criteria
Social workers must:
- Possess a recognized degree in social work.
- Be registered with relevant regulatory bodies (where applicable).
- Demonstrate experience in case management, counseling, and community work.
- Adhere to SayPro’s mission and ethical standards.
3.2 Hiring Process
- Vacancies are advertised on SayPro App. They must apply through SayPro App. All supporting documents must be uploaded on SayPro.
- Candidates undergo screening, interviews, and background checks. If they are referred by Universities they must be interviewed and they can ask their questions
- Successful applicants complete an onboarding program before deployment.
- They must be inducted in line with the SayPro Induction Policy SayProP250
- Read for them the SayPro Events Policy SayProP189 and inform them how SayPro Events work. Remember to let them know if SayPro is still in the early age of Social Work Adoption and development of the Social Work Profession or now SayPro offers full implementation and clients are now offered Social Work on a full time basis
- Read their activities as listed on SayPro Events Policy SayProP189 also inform them if the activities have already been mapped or they will assume the responsibility for mapping them on behalf of SayPro
4. Roles and Responsibilities of Social Workers
4.1 Core Duties
Social workers at SayPro are responsible for:
- Search on SayPro Events activities for Social Worker or activities named SCDR-1
- SayPro University of Johannesburg First Year Social Worker Student Activities
- SayPro University of Johannesburg Second Year Social Worker Student Activities
- SayPro University of Johannesburg Third Year Social Worker Student Activities
- SayPro University of Johannesburg Fourth Year Social Worker Student Activities
- SayPro University of Johannesburg Fifth Year Social Worker Student Activities
- List of SayPro Social Work Activities for the 12 Months
- Assessing client needs and providing social support services.
- Developing individualized intervention plans.
- Conducting home visits, counseling, and follow-ups.
- Referring clients to specialized services where necessary.
- Advocating for vulnerable groups in communities.
- Collaborating with government agencies and non-profits.
- Management of daily SayPro Events and Activities related to Office SCDR-1
4.2 Reporting and Documentation
- Maintain confidential case records.
- Submit periodic reports on client progress.
- Ensure accurate documentation for compliance and monitoring.
4.3 SayPro Social Worker Documentation
- SayPro Social Worker Consent Forms List
- sayPro Social Worker Laws List in South Africa
- SayPro Social Work Referral Forms List
5. Professional Conduct and Ethical Standards
5.1 Ethical Guidelines
Social workers must:
- Follow the SayPro Code of Ethics for Social Work.
- Maintain confidentiality and professionalism in all cases.
- Ensure non-discriminatory and inclusive service delivery.
- Avoid conflicts of interest and ensure transparency.
5.2 Client Rights and Protection
- Clients must provide informed consent before receiving services.
- Social workers must report cases of abuse, neglect, or exploitation.
5.3 Compliance with Regulatory Bodies
- Social workers must adhere to national laws and professional regulations.
- SayPro conducts regular compliance audits to ensure adherence.
6. Training and Continuous Professional Development
6.1 Ongoing Training Programs
- Social workers undergo mandatory annual training on best practices.
- Specialized training covers Child Protection, Mental Health, Trauma Counseling, and more.
6.2 Supervision and Support
- Senior social workers provide mentorship to new professionals.
- Regular performance evaluations and case reviews ensure high standards.
7. Crisis Intervention and Emergency Response
7.1 Handling Crisis Situations
- Social workers are trained to respond to emergencies, abuse cases, and mental health crises.
- Collaboration with emergency services and shelters for immediate interventions.
7.2 Reporting and Escalation
- SayPro Social Workers reports to the Official as per SayPro SCDR-1 and the Senior Social Workers as per the regulation
- SayPro Chief Development Officer is the main Accounting Officer for SayPro Social Workers
- All crisis cases are documented and escalated to relevant authorities.
- Strict confidentiality and client protection policies apply.
8. Compliance Monitoring and Policy Review
8.1 Compliance Oversight
- SayPro’s Social Work Management Team audits compliance with policies.
- Non-compliance leads to corrective action or disciplinary measures.
8.2 Policy Review and Updates
- This procedure is reviewed every six months for improvements.
9. Frequently Asked Questions (FAQs)
Q1: Who oversees social workers at SayPro?
A1: SayPro’s Social Work Management Team provides supervision and guidance.
Q2: What training do SayPro social workers receive?
A2: Training includes case management, counseling techniques, trauma support, and ethics.
Q3: How does SayPro ensure client confidentiality?
A3: Strict confidentiality policies prevent unauthorized disclosure of client information.
Q4: Can SayPro social workers report abuse cases?
A4: Yes, all social workers are legally and ethically required to report abuse.
Q5: How are SayPro social workers supported in high-stress cases?
A5: SayPro provides mental health support, debriefing sessions, and supervision.
Q6: How often is this procedure updated?
A6: This procedure is reviewed every six months.
Document Code: SayProP528
Approved By: Neftaly Malatjie, Chief Executive Officer
Last Reviewed: [Insert Date]
Next Review Date: [Insert Date, 6 months from today]
